Registrovan sam na Palmslots od 15.07.23. Našao sam ih oglašene na Casinogrounds-u i pošto verujem njihovim preporukama, odlučio sam da otvorim nalog.
Od otvaranja mog računa deponovao sam preko 1000 € sa tri odvojene Visa kartice.
U oktobru 2003. pokušao sam da napravim dva povlačenja od €80 i €180. Oboje nisu uspeli i dobio sam e-poruku sa zahtevom za verifikaciju. Tražili su slike dve Visa kartice koje sam koristio za depozite, sa srednjim brojevima dugog broja prekrivenim komadom papira zajedno sa trocifrenim sigurnosnim kodom, takođe pokrivenim.
Bilo je to veoma nezgodno raditi, a karte nisu bile u najboljem stanju, brojevi su izbledeli itd. Objasnio sam ovo i predvidljivo su odbili slike. Na kraju sam vratio novac u kazino i izgubio ga. Moja greška, znam.
Nastavio sam da koristim Palmslots i nisam imao mnogo sreće i odlučio sam da želim da zatvorim svoj nalog. To je dovelo do toga da su mi ponudili 100 € bonus novca da bi moj račun bio otvoren jer su me smatrali VIP mušterijama.
Odlučio sam da zadržim svoj račun otvoren i uspeo sam da uspešno uložim 100 € i na kraju ih pretvorim na 1900 €.
Vratio se problem povlačenja. Dve kartice koje sam prethodno koristio za deponovanje više nisu dostupne jer sam izgubio novčanik pre tri nedelje i imam zamenske. Međutim, takođe sam deponovao pomoću Revolut Visa kartice koja je virtuelna, ja nemam fizičku karticu.
Pokušao sam da se povučem na svoju Revolut karticu, ali odmah nije uspeo, dajući mi poruku koja je glasila „Izvini, nema dostupnih mrežnih prolaza. Ograničenja ili filteri su premašeni". Imaju dve odvojene opcije za povlačenje bankovnog transfera, pa sam koristio jednu od njih koja je takođe propala jer su se sredstva vratila na moj Palmslots račun.
Razgovarao sam sa različitim agentima za podršku za ćaskanje uživo koji mi svi govore različite stvari. Takođe sam razgovarao sa dva različita agenta koji su moj „menadžer naloga" putem VhatsApp poruka. Stalno mi govore da razgovaram sa podrškom uživo.
Odlučio sam da isprobam drugu opciju bankovnog transfera juče, ali sam dobio istu e-poštu koju sam dobio u oktobru. Međutim, ovog puta su tražili slike moje Relovut kartice, kao i jednu od izgubljenih kartica.
Poslao sam mejl kyc@palmslots objašnjavajući da više nemam nijednu karticu jer više ne postoji jer je izgubljena i da Revolut kartica nije fizička kartica, pa ne mogu da im je pošaljem. Umesto toga, priložio sam sliku svog pasoša, bankovne izvode koji se odnose na druge dve kartice koje sam ranije koristio, poresko pismo koje potvrđuje moju adresu, pismo od Revolut-a kojim se potvrđuje da kartica pripada meni i izjavu iz Revolut-a koja pokazuje transakcije kartice Nekada sam deponovao na Palmslots.
Međutim, nisam dobio odgovor od njih. Dakle, odlučio sam da se vratim na podršku uživo i ponovo objasnio sve gore navedeno, što je veoma iscrpljujuće što moram ovo da radim iznova i iznova. Rečeno mi je da tražim izvode kartice od banke, a ne izvode sa bankovnog računa. Nikada ranije nisam čuo za ovo i banka je to potvrdila rekavši da mogu da daju samo izvod računa, a ne konkretan izvod kartice.
Tako da sam u suštini zaglavljen bez kuda da idem. Imao sam račune kod Vheelz, Slotbok, Risk, Parti Casino, Nev Iork Spins, Casino Uiniverse, Paddi Pover, Villiam Hill itd. Nikada nisam imao takve probleme.
Takođe, sredstva koja sam uspeo da generišem i koja želim da podignem bila su iz bonus novca koji sam uspešno uložio i takođe sam dobio obaveštenje u kojem mi čestitam da sam ga pretvorio u gotovinu. Tako da sam zbunjen zašto je sve ovo potrebno.
Možete li me, molim vas, posavetovati jer je ovo veoma stresno i postajem pomalo opsednut svim tim.
I have been registered with Palmslots since 15/07/23. I found them advertised on Casinogrounds and as I trust their recommendations, I decided to open an account.
Since opening my account I have deposited over €1000 from three seperate Visa Cards.
In October 2003 I attempted to make two withdrawals of €80 and €180. They both failed and I received an email requesting verification. They requested pictures of the two Visa Cards I used for deposits, with the middle numbers of the long number covered with a piece of paper along with the 3 digit security code, also covered.
It was very awkward to do and the cards were not in the best condition, numbers faded etc. I did explain this and predictably they rejected the pictures. Eventually I put the money back into the casino and lost it. My fault, I know.
I continued using Palmslots and wasn't getting much luck and decided that I wanted to close my account. This led to them offering me €100 bonus money to keep my account open as they considered me a VIP customer.
I decided to keep my account open and managed to successfully wager the €100 and eventually turned it to €1900.
The problem of withdrawing returned. The two cards I previously used to deposit are no longer available as I lost my wallet three weeks ago and have replacement ones. I did however also deposit with a Revolut Visa card which is virtual, I don't have a physical card.
I attempted to withdraw to my Revolut card but it failed instantly, giving me a message that read "Sorry no available Gateways found. Limits or Filters exceeded". They have two seperate options for Bank Transfer withdrawals, so I used one of them which also failed as the funds returned to my Palmslots account.
I have spoken to different live chat support agents who all tell me different things. I have also spoken to two different agents who are my "account manager" via WhatsApp messages. They keep telling me to speak to Live Support.
I decided to try the second Bank Transfer option yesterday but got the same email I got back in October. However, this time they requested pictures of my Relovut card and also one of the lost cards.
I emailed kyc@palmslots explaining that I don't have one of the cards anymore as it no longer exists as it is lost and that the Revolut card is not a physical card, therefore I can't send them that. Instead I attached a picture of my passport, bank statements that relate to the other two cards I have used before, a tax letter confirming my address, a letter from Revolut confirming the card belongs to me and a statement from Revolut showing transactions of the card I have used to deposit on Palmslots.
However, I have not had a response from them. So, I decided to get back to live support and explained all of the above again, which is very draining having to do this over and over again. I was told to request card statements from the bank and not bank account statements. I've never heard of this before and the bank confirmed this saying they can only provide an account statement and not a specific card statement.
So basically I am stuck with nowhere to go. I have had accounts with Wheelz, Slotbox, Risk, Party Casino, New York Spins, Casino Uiniverse, Paddy Power, William Hill etc. I have never had such issues.
Also, the funds I managed to generate that I wish to withdraw were from bonus money I successfully wagerd and also received a notification congratulating me that I had turned it into cash. So I'm confused as to why all this is necessary.
Can you please advise me as this is very very stressful and I'm becoming a bit obsessed by it all.
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