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I am confident the information I have entered is correct and I have screenshots of this but my withdrawal has been cancelled at least five times, and now I don't even get an email telling me this. Initially I was told "incorrect SWIFT code" however I am certain of my information entered matches the bank I use, I have had many successful withdrawals from other sites. Also the casino tells me to enter IBAN information however Australian banks do not have IBAN codes, so I have tried both my account number and my account number following my bank BSB code. As I no longer get email replys about my cancelled withdrawal I was wondering if you could assist with this. Much thanks for the service.

Hello BarneyTheAngus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Palm Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, I am pleased to say that money was transferred into my account this morning. Much thanks, Kirsty

Thank you BarneyTheAngus for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick