Imam problema sa kazinom ParadiseParti. Otvorio sam svoj nalog pre 3 do 4 dana, igrao neke igre i osvojio lep iznos od 4000 €. Novac je odmah donet na moj račun. Sledećeg dana sam napravio četiri depozita: dva od 200 evra i dva od 500 evra. Ponovo mi se posrećilo i povećao stanje na 5000 €, pa sam napravio još jedan zahtev za povlačenje.
Međutim, sledećeg dana, kada sam pokušao da se prijavim, nisam mogao. Poslao sam e-poštu podršci oko 50 puta, objašnjavajući da ne mogu da se prijavim, a oni su odgovorili da možda pogrešno unosim svoje akreditive, iako se moji detalji automatski čuvaju. Ovo mi je čudno. Kasnije sam primio e-poštu u kojoj se navodi da postoji problem sa mojim bankovnim depozitima, iako je novac uspešno terećen sa mog bankovnog računa i deponovan na sajt.
Kada sam pitao za moje povlačenje, rekli su da je još na čekanju. Zatražio sam vezu za resetovanje lozinke da bih povratio pristup svom nalogu, ali nisam dobio ništa u prijemnom sandučetu ili folderu za neželjenu poštu. Njihova korisnička usluga je izuzetno loša. Sada sam zabrinut za svojih 5000 evra i smatram da je veoma sumnjivo što ne mogu da se prijavim iz vedra neba, posebno nakon što sam u početku bio tako zadovoljan njihovim brzim isplatama.
Možete li pomoći u rešavanju ovog problema?
I am experiencing issues with ParadiseParty Casino. I opened my account 3 to 4 days ago, played some games, and won a nice amount of €4000. The money was promptly credited to my account. The next day, I made four deposits: two of €200 and two of €500. I got lucky again and increased my balance to €5000, so I made another withdrawal request.
However, the following day, when I tried to log in, I couldn't. I emailed support about 50 times, explaining that I couldn't log in, and they replied saying I might be entering my credentials incorrectly, even though my details are saved automatically. I found this strange. Later, I received an email stating there was an issue with my bank deposits, even though the money had been successfully debited from my bank account and deposited on the site.
When I asked about my withdrawal, they said it was still pending. I requested a password reset link to regain access to my account, but I received nothing in my inbox or spam folder. Their customer service is extremely poor. I'm now worried about my €5000 and find it very suspicious that I can't log in out of the blue, especially after being so happy with their quick payouts initially.
Can you help address this issue?
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