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I am constantly being put off that my credit of EUR 181 will be transferred to my bank account

Unfortunately, no transfer takes place

Werde dauernd vertröstet, dass mein Guthaben Euro 181,-- auf mein Bankkonto überwiesen wird

Leider findet keine Überweisung statt

Dear Günther,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Kristina,

I wrote to you about 2 or 3 days ago.

I asked Playzilla customer service a week ago why my credit still hadn't been paid out - despite a written promise from March 14th, 2022

I am now being told that the finance department is so busy that it will take a few days before I get an answer.

Thank you and your team for your efforts.

Kind regards

Gunther L***

0043 (0) 660 ***

Liebe Kristina,

ich habe vor ca 2 oder 3 Tagen euch angeschrieben.

Das Playzilla Kundenservice habe ich schon vor 1 Woche angefragt, wieso mein Guthaben immer noch nicht - trotz schriftlicher Zusage vom 14.3.2022 nicht ausbezahlt worden ist

Man teilt mir nun mit, dass die Finanzabteilung so viel zu tun hat dass es einige Tage brauchen wird, bis ich Antwort bekomme.

Ich danke Ihnen und Ihrem Team für Ihre Bemühungen .

Mit freundlichen Grüßen

Günther L***

0043 (0) 660 ***

Thank you for your reply, Günther. Please note that I haven't found any emails from the email address you use when replying to this complaint. If there is anything you need to forward me, please use this email address -  kristina.s@casino.guru.

Moreover, could you please advise when exactly you requested the withdrawal?

Dear Günther,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.