Svi spoljni operateri koji se nalaze na ovoj stranici su tu na nekomercijalnom osnovu i ne plaćaju ništa da bi bili tu.
Imate 21+ godinu i problem sa kockanjem? Nazovite 1-800-GAMBLER.
NaslovnaPritužbePosido Casino - Zahtev za zatvaranje naloga igrača nije adresiran.
Posido Casino - Zahtev za zatvaranje naloga igrača nije adresiran.
Automatski prevedeno:
Iznos:
1.550 €
Posido Casino
Index sigurnosti:Visok
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Germany had requested an immediate account closure due to gambling addiction but was given incorrect email addresses twice. After sending an email to what was believed to be the correct address, she had not received any response. The Complaints Team intervened by confirming the correct email address for her self-exclusion request and facilitated communication with the casino. Eventually, the casino acknowledged her request, processed her self-exclusion, and refunded her deposits. The issue was resolved successfully, and she expressed gratitude for the support she had received.
Igrač iz Nemačke je zatražio momentalno zatvaranje naloga zbog zavisnosti od kockanja, ali je dva puta dobio netačne adrese e-pošte. Nakon što je poslala imejl na adresu za koju se verovalo da je tačna, nije dobila nikakav odgovor. Tim za žalbe je intervenisao tako što je potvrdio tačnu adresu e-pošte za njen zahtev za samoisključivanje i olakšao komunikaciju sa kazinom. Na kraju, kazino je prihvatio njen zahtev, obradio njeno samoisključivanje i vratio joj depozite. Problem je uspešno rešen, a ona je izrazila zahvalnost na podršci koju je dobila.
Dobro jutro. U gore pomenutom kazinu, zatražio sam momentalno zatvaranje naloga zbog zavisnosti od kockanja putem ćaskanja uživo. Rekli su mi da se to može uraditi samo putem e-pošte. Dvaput mi je dostavljena pogrešna adresa e-pošte. Snimci ekrana su napravljeni. E-mail je poslat na, nadam se, tačnu adresu. Ali odgovora nije bilo.
Good morning. At the casino mentioned above, I requested an immediate account closure due to gambling addiction via live chat. They told me that this could only be done via email. I was provided with an incorrect email address twice. Screenshots were taken. An email was sent to what I hope is the correct address. But there has been no response.
Guten morgen. Im oben genannten Casino habe ich im Live Chat um umgehende Kontoschließung aufgrund von Spielsucht gebeten. Dort sagte man mir, dass dies ausschließlich via Email gehen würde. Man teilte mir 2x eine falsche Email-Adresse mit. Screenshots wurde gemacht. Email an die rausgesuchte, hoffentlich richtige Adresse ging raus. Aber null Reaktion.
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Posido kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li molim vas da nam kažete kog datuma je ovo ćaskanje?
Da li postoji neko ćaskanje koje može da dokaže da su dali pogrešnu e-poštu?
Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello Kora76,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise which date is this chat from?
Is there any chat which can prove that they have provided the wrong e-mail?
When was the last time you spoke to the casino and what was it about?
Zdravo Nick. Juče sam vas prvi put kontaktirao putem ćaskanja uživo. Obavešten sam da se moj nalog može zatvoriti samo putem e-pošte. Imejl adresa je bila Nažalost, nemam snimak ekrana ovoga, tj. od juče. Takođe sam poslao 2 e-maila na ovu adresu e-pošte. Kao automatski odgovor, primio sam e-poruku da je ovaj e-mail pogrešan (pogledajte snimke ekrana). , imejl adresu koju sam našao na sajtu, poslao sam još jedan mejl večeras u 0.01 sa zahtevom da odmah zatvorim svoj nalog zbog zavisnosti od kockanja. Pošto do podneva danas još ništa nisam čuo i izgubio sam 1650€ od sinoć sam ponovo pokušao da zatvorim svoj nalog putem ćaskanja uživo. Ponovo mi je rečeno da ovo radi samo putem e-pošte primljeno. Ovaj put sam napravio snimak ekrana. Opet, pošaljite ga na ispravnu adresu e-pošte na Internetu da zatvorite nalog. Moj nalog je još uvek otvoren i podrška me još nije kontaktirala. Zamolio sam ih da odmah zatvore moj nalog i vratite novac koji sam izgubio od mog prvog zahteva za zatvaranje naloga. Nažalost, još uvek nemam odgovora.
Poslednji kontakt ponovo putem ćaskanja uživo bio je upravo sada, u 19:19 ponovo sam obavešten da se zatvaranje naloga može izvršiti samo putem e-pošte. I opet mi je data pogrešna adresa e-pošte. Ovaj put sam napravio snimak ekrana...
Hvala vam!
Hello Nick. Yesterday I contacted you via live chat for the first time. I was informed that my account can only be closed via email. The email address was Unfortunately, I don't have a screenshot of this, i.e. from yesterday. I also sent 2 emails to this email address. As an automatic reply, I received an email saying that this email was wrong (see screenshots). , the email address that I found on the website, I sent another email tonight at 0.01 a.m. with the request to close my account immediately due to gambling addiction. Since I still haven't heard anything by midday today and have lost €1650 since last night, I tried again to close my account via live chat. Again I was told that this only works via email. This time I received the email address received. This time I took a screenshot. Again, send it to the correct email address on the Internet to close the account. My account is still open and support has not yet contacted me. I asked them to close my account immediately and refund the money I have lost since my first request to close the account. Unfortunately, still no response. I am happy to upload my emails/screenshots here and hope for your help.
The last contact again via live chat was just now, at 7:19 p.m. I was again informed that an account closure can only be done via email. And again I was given an incorrect email address. This time I took a screenshot....
Thank you!
Hallo Nick. Gestern habe ich das erste Mal Kontakt via Livechat aufgenommen. Hier wurde mir mitgeteilt, dass mein Account nur via Email geschlossen werden kann. Als E-Mail-Adresse wurde mit support@posidobet.com genannt. Hiervon, also von gestern habe ich leider kein Screenshot. An diese E-Mail-Adresse habe ich auch 2 Email geschickt. Als automatische Antwort bekam ich eine Mail, das diese E-Mail falsch ist (siehe Screenshots). An support@posido158.com, die E-Mail-Adresse, die ich auf der Internetseite gefunden habe, habe ich heute Nacht um 0.01h direkt eine erneute E-Mail geschickt mit der Bitte um sofortige Kontoschließung aufgrund von Spielsucht. Da ich bis heute Mittag immernoch nichts gehört habe und seit heute Nacht mittlerweile 1650€ verspielt habe, versuchte ich erneut über den Livechat mein Account zu schließen. Wieder wurde mir mitgeteilt, dass dies nur via Email funktioniert. Diesmal erhielt ich die E-Mail-Adresse support@posido.com erhalten. Diesmal habe ich einen Screenshot gemacht. Erneut, an die richtige, im Internet stehende E-Mail um Kontoschließung geben. Mein Konto ist immernoch geöffnet und der Support hat sich bis jetzt nicht gemeldet. Ich habe sie gebeten, meinen Account umgehend zu schließen und mir das verspielte Geld seit meiner ersten Bitte um Kontoschließung zu erstatten. Bis jetzt leider immer noch keine Reaktion. Ich lade hier gerne meine E-Mails/ Screenshots hoch und hoffe auf Ihre Hilfe.
Letzter Kontakt erneut via Livechat war gerade jetzt, um 19.19h. Wieder wurde ich darauf hingewiesen, dass eine Account Schließung nur via Email funktioniert. Und wieder wurde mir eine falsche Email-Adresse mitgeteilt. Diesmal habe ich einen Screenshot gemacht....
Sada, nakon što sam rekao zaposlenom u ćaskanju uživo da ova adresa e-pošte ne radi, dobila sam novu adresu e-pošte. V . I ovde sam poslao svoju e-poštu od sinoć, tražeći da se moj nalog odmah zatvori i da se depoziti vrate... Ova adresa e-pošte je takođe pogrešna!
Now, after I told the employee in the live chat that this email address was not working, I was given a new email address. V . I have now sent my email from last night here too, requesting that my account be closed immediately and that the deposits be refunded... This email address is also wrong!
Jetzt, nachdem ich den Mitarbeiter im Livechat mitgeteilt habe, dass diese E-Mail-Adresse nicht funktioniert, wurde mir noch eine neue E-Mail-Adresse mitgeteilt. Vip@posidobet.com. Auch hierhin habe ich jetzt meine Email von heute Nacht, mit der Bitte um umgehende Kontoschließung und bitte um Erstattung der Einzahlungen geschickt... Auch diese E-Mail-Adresse ist falsch!
26.01.2025, 1.25h: Imam email od primljeno na engleskom, pošto nije bilo dostupnog govornika nemačkog (nikad ga nema ni u ćaskanju uživo, ali na sreću tamo koriste prevodioca). Iako sam im bezbroj puta rekao da sam zavisnik od kockanja, pitali su me ozbiljno da li sam zaista želeo da zatvorim svoj račun takođe mi je rečeno da će moj kredit tada nestati..... Pošto nemam kredit na svom računu ili na svom računu, potvrdio sam u 7.24 da će moj račun biti zatvoren. odmah, trajno i neopozivo moj zahtev za depozite pošto je podnet zahtev za gašenje računa nije obrađen....
26.01.2025, 1.25h: I have an email from received in English, as there was no German speaker available (there is never any in the live chat either, but luckily they use a translator there). Although I had told them countless times that I was addicted to gambling, they asked me seriously whether I really wanted to close my account. I was also told that my credit would then be gone..... Since I have no credit on my account or in my account, I confirmed at 7.24am that my account would be closed immediately, permanently and irrevocably. My request for the deposits since the application for account closure was made was not processed....
26.01.2025, 1.25h: ich habe eine Email von support@posido.com erhalten, auf Englisch, da kein Deutschsprachiger zu Verfügung stände ( Ist im Livechat auch nie, aber dort nutzt man glücklicherweise direkt einen Übersetzer). Obwohl ich zig mal mitgeteilt hatte, dass ich spielsüchtig bin, fragt man mich ernsthaft, ob ich mein Konto wirklich schließen möchte. Ebenfalls sagte man mir, dass dann mein Guthaben weg wäre..... Da ich weder Guthaben auf meinem Account noch auf meinem Konto habe, quittierte ich um 7.24h, mein Konto sofort, dauerhaft und unwiderruflich zu schließen. Auf meine Bitte, die Einzahlungen ab Antragstellung der Kontoschließung ist man nicht eingegangen....
30.01.25 10.47 moj nalog je još uvek otvoren! Takođe sam poslao mnogo e-poruka u poslednja 24 sata da zatvorim svoj nalog. Nema odgovora!
30.01.25 10.47am my account is still open! I have also sent many emails in the last 24 hours to close my account. No response!
30.01.25 10.47h mein Konto ist immernoch geöffnet! Auch innerhalb der letzten 24 h habe ich wieder viele E-Mails zwecks Kontoschließung geschickt. Null Reaktion!
Na osnovu svih dokaza koje ste dali, prvi ispravan e-mail koji ste poslali kazinu bio je 28.1. - svi prethodni su nepostojeći i iskreno nemam pojma gde ste ih uopšte nabavili jer nisu navedeni ni na sajtu ni bilo gde drugde.
Pošto samoisključivanje nije trenutno, zbog toga kazino mora da ga obradi, vaš nalog bi trebalo da bude isključen danas ili sledećeg dana.
Nažalost, ne postoji moguć način za refundiranje depozita jer ste prosledili svoj zahtev na netačne adrese e-pošte.
Obavestite nas ako vaš nalog bude zatvoren u naredna 24 sata.
pozdrav,
Nick
Hello Kora76,
Based on all the evidence you provided, the first correct e-mail you sent to the casino was on 28.1. - all the previous ones where non existing and honestly I have no idea where did you even get them as they are not stated on the website or anywhere else.
As a self-exclusion is not instant, due to that the casino has to process it, your account should be excluded today or in next day.
Unfortunately, there is no possible way to refund any deposits as you have forwarded your request to incorrect e-mail addresses.
Let us know if your account gets closed within the next 24 hours.
Zdravo Nick. Recite mi koju adresu e-pošte treba da koristim da pošaljem samoisključivanje? Imejl adresa koju sam dobio u ćaskanju uživo (pogledajte snimke ekrana)? Ili onaj na veb lokaciji kazina (pogledajte i snimak ekrana)? Ili onaj koji ne reaguje ? Pisao sam na SVE imejl adrese i zamolio ih da mi zatvore nalog zbog zavisnosti od kockanja! A ti mi kažeš da sam koristio pogrešnu adresu e-pošte? Dobio sam je iz ćaskanja uživo!!!
Hello Nick. Please tell me which email address I need to use to send a self-exclusion? The email address I received in the live chat (see screenshots)? Or the one on the casino's website (see also screenshot)? Or the one that does not respond ? I wrote to ALL email addresses and asked them to close my account due to gambling addiction! And you tell me I used a wrong email address? I got it from the live chat!!!
Hallo Nick. Bitte verraten Sie mir, an welche Email Adresse ein Selbstausschluss erfolgen muss?? Die mir im Livechat mitgeteilte support@positobet.com(siehe Screenshots)? Oder die, die auf der Seite des Casinos steht support@posido158.com(siehe ebenfalls Screenshot)? Oder aber die, die nicht reagiert support@posido.com? An ALLE Emailadressen habe ich geschrieben und aufgefordert aufgrund von Spielsucht mein Konto zu schließen! Und du sagst mir, ich habe eine falsche e-mail Adresse verwendet? Ich habe Sie doch vom Livechat erhalten!!!
Pa moram da priznam da sam veoma razočaran tvojim odgovorom..... Prvi put sam kontaktirao podršku uživo 24. januara. Očekivao bih da će mi uz dobru podršku dati tačnu adresu e-pošte na koju ću poslati svoje samoisključivanje? zar ne? Ovo se nije desilo! Na veb lokaciji kazina postoji i adresa e-pošte koja očigledno nije tačna! Očigledno sam koristio tačnu e-mail adresu 28. januara... Ne znam koja je od mnogih. Možda biste mi mogli reći. Međutim, danas je 31. januar, a moj nalog je još uvek otvoren. Ne znam kakve to veze ima sa zaštitom igrača.
Mislio sam da ste vi iz Casino Gurua neutralni? Nažalost, ovaj put se ne osećam kao da sam u dobrim rukama. Pa... ne možete ništa da uradite.
Well, I have to admit that I am very disappointed with your answer..... I contacted live support for the first time on January 24th. I would expect that with good support, they would give me the correct email address to send my self-exclusion to? Right? This did not happen! There is an email address on the casino website that is apparently not correct either! Apparently I used the correct email address on January 28th... I don't know which of the many it is. Perhaps you could tell me. Today is January 31st, however, and my account is still open. I don't know what this has to do with player protection.
I thought you guys at Casino Guru were neutral? Unfortunately, I don't feel like I'm in good hands this time. Well... there's nothing you can do.
Also, ich muss gestehen, dass ich über deine Antwort sehr enttäuscht bin ..... Ich kontaktierte den Live Support erstmalig am 24.01. Hier kann ich doch erwarten, dass man mir, bei einem guten Support, die richtige Email Adresse gibt, an die ich meinen Selbstausschluss richten muss? Richtig? Dies ist nicht erfolgt! Auf der Casinoseite befindet sich eine E-Mail-Adresse, die anscheinend auch nicht richtig ist! Anscheinend habe ich am 28.01. ja die richtige E-Mail-Adresse verwenden.. welche von den vielen es ist, weiss ich nicht. Vielleicht könntest du mir dies verraten. Heute ist allerdings der 31.1. und mein Konto ist immernoch offen. Was das mit Spielerschutz zu tun hat, weiss ich nicht.
Ich habe gedacht, ihr von Casino Guru seid neutral? Leider fühle ich mich diesmal nicht gut aufgehoben. Naja .. kann man nichts machen.
Da opet sve sumiram jer imam osećaj da nisam shvaćen.
24. januara 2025. prijavio sam u ćaskanju uživo u Posido kazinu da sam zavisnik od kockanja i zamolio ih da odmah zatvore moj nalog. Rečeno mi je da se zatvaranje naloga može izvršiti samo putem e-pošte na adresu e-pošte " " bi bilo moguće. Kontaktirao sam ovu adresu e-pošte 24.01.25 u 23:57h i ponovo u 0.01h. Na samom sajtu kazina, adresa e-pošte je „ " kome treba da pošaljete zahtev za samoisključivanje, koji će, kako je navedeno na ovoj stranici, biti obrađen u roku od 24 sata! Poslao sam e-poštu na ovu adresu e-pošte 25. januara 2025. u 0.02, 12.25 i 16.51 sati, sa zahtevom da se moj nalog zatvori zbog zavisnosti od kockanja! Ponovo sam kontaktirao podršku uživo, zahtevajući da se moj nalog zatvori, pošto nisu odgovorili putem e-pošte. 25. januara 2025., podrška uživo mi je tada dala drugu adresu e-pošte: . Kontaktirao sam ih u 19:03! U 19:09 primio sam automatski odgovor po prvi put da je moja poruka primljena i da se oni o tome brinu. 26. januara 2025. u 1: 25 ujutro sam dobio poruku od Nataše (Posido)
„Dragi.....Hvala vam što ste kontaktirali naš tim za podršku. Nadamo se da će vas ova e-poruka dobro pronaći. Iskreno se izvinjavamo, ali trenutno nemamo nijedan izvorni govornik koji bi mogao da odgovori na vašu poruku. U našem nastojanju da da vam odmah odgovorimo na ovaj odgovor na engleskom. Hvala vam na razumevanju. Želeli bismo da vas obavestimo da će, u skladu sa našim uslovima i odredbama, svako stanje na vašem nalogu za igru biti poništeno. tokom procesa. Molimo vas da potvrdite svoju odluku i priznanje tako što ćete odgovoriti na ovu e-poštu. Naš kazino je u potpunosti posvećen podršci inicijativama za odgovorno kockanje i podstiče vas da pronađete informacije o odgovornom kockanju na veb lokacijama dole navedenih organizacija takođe će pronaći aplikacije koje, kada se preuzmu, ograničavaju vaš pristup igrama.https://responsiblegambling.org/ https://vvv.gamblersanonimous.org.uk/https://vvv.gamblingtherapi.org/https://vvv.betfilter.com/https://vvv.gamcare.org.uk/Ako imate dodatnih pitanja , molim vas, ne ustručavajte se da nas obavestite. Srdačan pozdrav, korisnička služba"
Samo nekoliko sati kasnije, 26. januara 2025. u 7:24, odgovorio sam na ovu e-poštu sa još jednim zahtevom za trenutno i trajno zatvaranje naloga! Do sada, 1. februara 2025, 21:01, moj nalog još uvek nije zatvoren.
Do danas sam poslao bezbroj mejlova na adrese e-pošte koje su mi date i one na veb lokaciji kazina, ali niko nije odgovorio. Ponovo prilažem snimke ekrana koji dokazuju da su mi date pogrešne imejl adrese, kao i snimak ekrana sajta posido kazina, koji pokazuje adresu e-pošte za samoisključivanje i da će transakcija biti obrađena u roku od 24 sata! Šta još da radim??? Zato sam kontaktirao Casino Guru. Prvo, za pomoć pri zatvaranju računa, a drugo za podršku u vraćanju depozita. Na veb stranici kazina piše sasvim jasno da će transakcija biti obrađena u roku od 24 sata!! Definitivno sam izgubio više od 4000 € do sada! To nema nikakve veze sa zaštitom igrača!!!
Let me summarize everything again because I have the feeling that I am not understood.
On January 24, 2025, I reported in the Posido Casino live chat that I was addicted to gambling and asked them to close my account immediately. I was told that an account closure could only be done by email to the email address " " would be possible. I contacted this email address on 24.01.25 at 23:57h, and again at 0.01h. On the casino website itself, the email address is " " to which you should send the self-exclusion request, which, as stated on this page, will be processed within 24 hours! I sent emails to this email address on January 25, 2025 at 0.02 a.m., 12.25 p.m. and 4.51 p.m., requesting that my account be closed due to gambling addiction! I contacted Live Support again, requesting that my account be closed, as they did not respond via email. On January 25, 2025, Live Support then gave me a different email address: . I contacted them at 7:03 p.m.! At 7:09 p.m. I received an automatic reply for the first time saying that my message had been received and that they were taking care of it. On January 26, 2025 at 1:25 a.m. I then received a message from Natasha (Posido)
"Dear.....Thank you for contacting our support team. We hope this email finds you well.We sincerely apologize, but at the moment, we do not have any native speakers available to respond to your message. In our effort to respond to you promptly, we will be addressing this reply in English. Thank you for your understanding.We would like to inform you that, in conformity with our Terms and Conditions, any balance in your game account will be voided during the process.Please, confirm your decision and acknowledgment by replying to this email.Our Casino is fully committed to supporting Responsible Gambling initiatives and encourages you to find information about Responsible Gambling at the websites of the organizations below. Apart from professional help, you will also find applications, which, when downloaded, limit your access to gaming.https://responsiblegambling.org/ https://www.gamblersanonymous.org.uk/https://www.gamblingtherapy.org/https://www.betfilter.com/https://www.gamcare.org.uk/If you have any additional questions, please, do not hesitate to let us know. Best Regards, Customer Service"
Just a few hours later, on January 26, 2025 at 7:24 a.m., I replied to this email with another request for immediate and permanent account closure! As of now, February 1, 2025, 9:01 p.m., my account is still not closed.
To date, I have sent countless emails to the email addresses given to me and those on the casino website, but no one has responded. I am again attaching screenshots that prove that I was given incorrect email addresses, as well as a screenshot of the posido casino website, which shows the email address for self-exclusion and that the transaction will be processed within 24 hours! What else should I do??? That's why I contacted Casino Guru. Firstly, for help closing the account, and secondly for support in getting the deposits back. It says quite clearly on the casino website that the transaction will be processed within 24 hours!! I've definitely lost more than €4000 by now! That has absolutely nothing to do with player protection!!!
Ich fasse noch einmal alles zusammen, da ich das Gefühl habe, dass man mich nicht versteht.
Am 24.01.2025 habe ich im Livechat des Posido Casino mitgeteilt, dass ich spielsüchtig bin und gebeten, umgehend mein Konto zu schließen. Dort teilte man mir mit, dass eine Kontoschließung ausschließlich per Email an die E-Mail-Adresse "support@posidobet.com" möglich wäre. Diese E-Mail-Adresse habe ich am 24.01.25 um 23.57h kontaktiert, um 0.01h erneut.. Auf der Casinoseite selbst, steht die E-Mail-Adresse "support@posido158.com" an die man die Selbstausschlussanfrage richten soll, die, wie auf dieser Seite steht, innerhalb 24 Stunden bearbeitet wird! An diese E-Mail-Adresse schickte ich am 25.01.2025 um 0.02h, um 12.25h und um 16.51h E-Mails, mit der Aufforderung zur Kontoschließung aufgrund von Spielsucht! Erneut habe ich den Live Support aufgesucht, mit der Bitte um Kontoschließung, da man via Email nicht reagiert. Am 25.01.2025 teilte mir der Live Support dann eine andere E-Mail Adresse mit: support@posido.com. Diese kontaktierte ich um 19.03h! Um 19.09h erhielt ich erstmals eine automatische Antwort, dass meine Nachricht eingegangen ist und dass man sich kümmert. Am 26.01.25 um 01.25h erhielt ich dann eine Nachricht von Natasha (Posido)
"Dear.....Thank you for contacting our support team. We hope this email finds you well.We sincerely apologize, but at the moment, we do not have any native speakers available to respond to your message. In our effort to respond to you promptly, we will be addressing this reply in English. Thank you for your understanding.We would like to inform you that, in conformity with our Terms and Conditions, any balance in your game account will be voided during the process.Please, confirm your decision and acknowledgment by replying to this email.Our Casino is fully committed to supporting Responsible Gambling initiatives and encourages you to find information about Responsible Gambling at the websites of the organizations below. Apart from professional help, you will also find applications, which, when downloaded, limit your access to gaming.https://responsiblegambling.org/ https://www.gamblersanonymous.org.uk/https://www.gamblingtherapy.org/https://www.betfilter.com/https://www.gamcare.org.uk/If you have any additional questions, please, do not hesitate to let us know. Best Regards, Customer Service"
Nur ein paar Stunden später, am 26.01.2025 um 7.24h antwortete ich auf diese E-Mail mit der erneuten Bitte um sofortige und dauerhafte Kontoschließung! Bis jetzt, 01.02.2025, 21.01h ist mein Konto immernoch nicht geschlossen.
Ich habe zig E-Mails bis heute an die mir genannten und auf der Casinoseite stehenden Emailadressen geschickt, aber es reagiert keiner. Ich füge erneut Screenshots bei, die beweisen, dass mir falsche Mailadressen gegeben wurden, sowie einen Screenshot der posido Casino Seite, auf der die E-Mail-Adresse zum Selbstausschluss steht und dass innerhalb von 24 gehandelt wird! Was soll ich denn noch machen??? Deshalb habe ich mich an Casino Guru gewandt. Zum einen um Hilfe bei der Kontoschließung zu erhalten, zum anderen zur Unterstützung um die Einzahlungen zurück zu erhalten. Es steht doch ganz klar auf der Seite des Casinos, dass innerhalb von 24 Stunden gehandelt wird!! Mittlerweile habe ich mit Sicherheit mehr als 4000€ verspielt! Das hat doch absolut nichts mit Spielerschutz zu tun!!!
03.02.2025 7.11 Moj nalog još uvek nije zatvoren. To verovatno nije bilo ništa... U roku od 24 sata kako piše na sajtu kazina. Prošlo je 6 dana!
03.02.2025 7.11am My account is still not closed. That was probably nothing... Within 24 hours as it says on the casino's website. It's been 6 days now!
03.02.2025 7.11h Mein Konto ist immernoch nicht geschlossen. Das war wohl nix.... Innerhalb 24 Stunden wie es auf der Seite des Casinos steht. Mittlerweile sind es 6 Tage!
05.02.2025 15:21č. Moj nalog je sada zatvoren. Depoziti od prvog zahteva za zatvaranje računa: €5070..... Nakon oduzimanja vremena obrade od 24 sata, ostaje još depozita od €4780!
05.02.2025 15:21h. My account has now been closed. Deposits since the first request to close the account: €5070..... After deducting the processing time of 24 hours, there are still deposits of €4780 left!
05.02.2025 15.21h. Jetzt wurde mein Konto geschlossen. Einzahlungen ab dem Moment der ersten Aufforderung zur Kontoschließung: 5070€..... Nach Abzug der Bearbeitungszeit von 24 Stunden verbleiben immernoch Einzahlungen in Höhe von 4780€!
Hvala Kora76 za sve date informacije. Sada ću vašu žalbu proslediti kolegi Mihalu ( michal.v@casino.guru ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
pozdrav,
Nick
Thank you Kora76 for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.
Moje ime je Michal i ja ću vam pomoći u vašem slučaju. Nadam se da ćemo zajedno doći do uspešnog rešenja vašeg problema.
Želeo bih da zatražim prisustvo predstavnika kazina u ovom razgovoru.
Dragi Posido Casino ,
Da li biste mogli da pružite dodatne informacije u vezi sa ovim pitanjem i razjasnite situaciju? Takođe bih vam bio zahvalan ako biste nam dostavili sve relevantne dokaze.
Hvala unapred.
S poštovanjem,
Michal
Hello Kora76,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Posido Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Dragi Mihal. Kazino mi je ponudio 50% mojih depozita. Kao kontra ponudu, prvo sam im dao 4530 € s obzirom da će moje samoisključivanje biti obrađeno u roku od 48 sati. Pošto sam želeo da smestim i kazino, moja druga ponuda je bila 4000 evra. To znači da bi kazino imao 3-dnevni period obrade. To bi bilo više nego pošteno! Uzbuđen sam da vidim šta će kazino odlučiti.
Srdačan pozdrav, Kora76
Dear Michal. The casino made me an offer of 50% of my deposits. As a counter offer, I first made them €4530 with the consideration that my self-exclusion would be processed within 48 hours. Since I also wanted to accommodate the casino, my second offer was €4000. This means that the casino would have had a 3-day processing period. That would be more than fair! I am excited to see what the casino will decide.
Kind regards, Kora76
Lieber Michal. Das Casino hat mir ein Angebot von 50% meiner Einzahlungen gemacht. Als Gegenangebot habe ich Ihnen erst 4530€ unterbreitet mit der Berücksichtigung, meinen Selbstausschluss innerhalb von 48 Stunden zu bearbeiten. Da ich dem Casino auch etwas entgegen kommen wollte, war mein 2. Angebot 4000€. Das heißt, dass das Casino einen 3 Tages- Bearbeitungszeitraum gehabt hätte.. Das wäre mehr als fair! Ich bin gespannt, wie das Casino entscheiden wird.
Cenim vaša česta ažuriranja u vezi sa vašim slučajem. Možete li mi još jednom potvrditi, koliki je ukupan iznos depozita koji ste dali na dan i od 28. januara? Da li ste takođe vršili bilo kakva povlačenja tokom ovog perioda?
Dear Kora76,
I appreciate your frequent updates regarding your case. Can you confirm for me once more, what was the total amount of deposits that you made on and from the 28th of January? Did you also make any withdrawals during this period?
Pošto je ustanovljeno da je igrač poslao mejl na tačnu mejl adresu 25. januara, smatram da igraču treba da se refundiraju svi depoziti uplaćeni 30. januara i od 30. januara, ako uzmemo u obzir vremenski okvir koji je potreban da kazino obradi zahtev za samoisključenje (govorimo o radnim danima, naravno). Možete li da vratite ovaj iznos igraču da bismo mogli da zatvorimo žalbu kao rešenu?
Dear Posido Casino,
Since it was established that the player sent an email to the correct email address on the 25th of January, I believe that the player should be refunded all of the deposits made on and from the 30th of January, if we take into account the timeframe needed for the casino to process the self-exclusion request (we are talking about working days of course). Can you refund this amount to the player so we can close the complaint as resolved?
Zdravo Mihal. Nažalost, kazino me ignoriše od moje kontra ponude. Za sada nema više odgovora iz kazina putem e-pošte od 12. februara 2025. u 13:38... Danas je 21. februar 2025, 21:00
Hello Michal. Unfortunately, the casino has been ignoring me since my counter offer. So far, no further response from the casino via email since February 12, 2025, 1:38 p.m.... Today is February 21, 2025, 9:00 p.m.
Hallo Michal. Leider ignoriert mich das Casino seit meinem Gegenangebot. Bisher keine weitere Reaktion des Casinos via Email seit dem 12.02.2025, 13.38h.... Heute ist der 21.02.2025, 21.00h
Svesni smo da ovaj slučaj traje već neko vreme. Ne želimo nikoga da čekamo.
Međutim, ljubazno vas molimo da nam date još vremena dok proveravamo ovaj slučaj sa našim relevantnim timom i što je pre moguće podelićemo ažuriranje.
Hvala vam puno Kora76 i Casino Guru što ste bili tako strpljivi sa nama! Zaista to cenimo.
Najbolje želje,
Posido tim.
Hello All,
We are aware that this case has been going on for some time. We do not mean to keep anyone waiting.
However, we kindly request to please give us some more time as we are checking this case with our relevant team and we will share an update at the earliest as possible.
Thank you so much Kora76 and Casino Guru for being so patient with us! We really appreciate it.
Poštovani timu Posido kazina. Nažalost, pretpostavljam da niste zainteresovani za pronalaženje rešenja. 12. februara 2025. dao sam vam kontra ponudu vašoj. Od tada se nisam čuo. Ovo je samo gubljenje vremena.
Dear Posido Casino Team. Unfortunately, I suspect that you are not interested in finding a solution. On February 12, 2025, I made you a counter offer to yours. I have not heard from you since. This is just a waste of time.
Liebes Posido Casino Team. Leider habe ich die Vermutung, dass Sie an keiner Lösungsfindung interessiert sind. Am 12.2.25 habe ich Ihnen auf Ihr Angebot ein Gegenangebot gemacht. Seitdem habe ich nichts mehr von Ihnen gehört. Das ist doch nur Zeitschinderei.
Ako niste baš zainteresovani, samo me obavestite. Ovo će nam svima uštedeti mnogo vremena. Ako ste zainteresovani za rešenje, radujem se ponudi. Srdačan pozdrav, Kora 76
Dear Posido Casino.
If you are not really interested, please just let me know. This will save us all a lot of time. If you are interested in a solution, I look forward to receiving an offer. Kind regards, Kora 76
Liebes Posido Casino.
Wenn sie nicht wirklich interessiert sind, teilen sie dies doch bitte einfach mit. So ersparen wir uns alle eine Menge Zeit. Sollte Sie an einer Lösung interessiert sein, erwarte ich ein Angebot. Mit freundlichen Grüßen Kora 76
Dragi Posido timu, hvala vam na odobrenju. Čim novac stigne na moj račun, ja ću naravno povući svoju žalbu.
Dragi Mihal. Hvala vam puno na podršci. Pratio sam uputstva kazina. Čim novac stigne na moj račun, odmah ću vas obavestiti! Hvala vam puno!
Dear Posido team, thank you for your approval. As soon as the money has arrived in my account, I will of course withdraw my complaint.
Dear Michal. Thank you very much for your support. I followed the casino's instructions. As soon as the money arrives in my account, I will let you know immediately! Thank you so much!
Liebes Posido Team, ich danke Ihnen für Ihre Zustimmung. Sobald das Geld auf meinem Konto angekommen ist, werde ich selbstverständlich meine Beschwerde zurück nehmen.
Lieber Michal. Vielen Dank für deine Unterstützung. Die Anweisungen des Casinos habe ich befolgt. Sobald das Geld auf meinem Konto eingegangen ist, gebe ich umgehend Bescheid! Tausend Dank!
Poštovani timu Posido kazina, hvala vam što ste razmotrili moje predloženo rešenje. Zaista ste bili susretljivi! Hvala vam puno!
Dragi Mihal, želeo bih da povučem svoju žalbu ili da je prijavim kao rešenu i dam kazinu pozitivnu recenziju. Iako je sve trajalo dosta vremena, kazino je bio vrlo susretljiv i ispunio je moj zahtev! Novac je sada u potpunosti knjižen na moj račun.
Još jednom veliko hvala kazino timu i naravno vama na velikoj podršci!!!
Kora76
Dear Posido Casino team, thank you for considering my proposed solution. You were truly accommodating! Thank you so much!
Dear Michal, I would like to withdraw my complaint or report it as resolved and give the casino a positive review. Although everything took quite a while, the casino was very accommodating and fulfilled my request! The money has now been credited to my account in full.
Many thanks again to the casino team and of course to you for your great support!!!
Kora76
Hallo liebes Posido Casino Team, vielen Dank, dass Sie auf meinen Lösungsvorschlag eingegangen sind. Wirklich sehr kulant! Vielen, vielen Dank!
Liebe Michal, ich würde meine Beschwerde gerne zurück nehmen beziehungsweise als gelöst melden und das Casino positiv bewerten, denn, obwohl alles ziemlich lange gedauert hat, zeigte sich das Casino sehr kulant und hat meine Forderung erfüllt!! Das Geld ist nun komplett auf meinem Konto eingegangen.
Vielen Dank nochmal ans Casino Team und natürlich auch an dich für deine großartige Unterstützung!!!
Drago nam je da čujemo da je vaš problem rešen, a žalbu ćemo označiti kao „rešenu" u našem sistemu. Hvala vam na saradnji i potvrdi. Nadamo se da su predlozi i objašnjenja koja smo dali bili od pomoći u rešavanju problema. Ako naiđete na bilo kakve dalje poteškoće sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi. Uvek smo tu da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru , bilo bi vam veoma zahvalno. Vaša iskrena recenzija i svi predlozi za poboljšanje našeg procesa rešavanja žalbi i posredovanja bili bi od neprocenjive vrednosti. Vaše povratne informacije mogu takođe biti od pomoći drugima koji razmišljaju da nam se obrate za pomoć u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Mihal V
Casino.Guru
Dear Kora76,
We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.
As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal V
Casino.Guru
Automatski prevedeno:
Poslali smo Vam e-mail
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
