The player from Germany had deposited 100 euros, won 4000 euros, but his account was closed due to a supposed duplicate account issue. He had denied this claim, stating it was a misunderstanding since his son had the previous account, which had been closed over a year ago. The player had deposited funds using his son's card, which he claimed he had permission to use. However, we had explained that using a third-party deposit was strictly forbidden, regardless of permission. We also clarified that if both accounts were accessed by the same device, it was considered as multiple accounts. Given these breaches, the casino had the right to close the player's account and void his winnings. The complaint was therefore rejected.
Igrač iz Nemačke je uplatio 100 evra, osvojio 4000 evra, ali mu je račun zatvoren zbog navodnog problema sa duplim računom. On je negirao ovu tvrdnju, navodeći da je to bio nesporazum jer je njegov sin imao prethodni račun, koji je bio zatvoren pre više od godinu dana. Igrač je deponovao sredstva koristeći karticu svog sina, za koju je tvrdio da ima dozvolu da koristi. Međutim, objasnili smo da je korišćenje depozita treće strane strogo zabranjeno, bez obzira na dozvolu. Takođe smo pojasnili da ako se oba naloga pristupa sa istog uređaja, to se smatra više naloga. S obzirom na ova kršenja, kazino je imao pravo da zatvori račun igrača i poništi njegov dobitak. Žalba je stoga odbijena.
Automatski prevedeno:
