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I entered the site through the casino guru I made a deposit I won 330 R$ I stayed 1 month without receiving then they blocked me and said I made a fraud they didn't give any explanation

Entrei no site através do guru casino fiz um deposito ganhei 330 reias fiquei 1 mês sem receber depois me bloquearam e falaram que fiz uma fraude não deram nenhuma explicação

Hello dudutra212,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Do I understand correctly that the casino has withheld your winnings (330 R$)?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, dudutra212. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear dudutra212,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.