Zdravo Matej,
Imajte na umu da se svaki zahtev za povlačenje ručno pregledava i da se pre toga mora izvršiti odgovarajuća KIC provera. Ovo se odnosi na takozvano odloženo povlačenje, pomenuto na početku ove teme.
Što se tiče aktivnosti klađenja igrača, čim su kontaktirali našu podršku za ćaskanje uživo sa sumnjom da opklade nisu napravljene, naše odeljenje bezbednosti je pokrenulo istragu situacije.
Kada je istraga sprovedena, igrač je obavešten da u evidenciji nije pronađena nikakva sumnjiva aktivnost – ni aktivnost prijavljivanja, ni aktivnost igara nisu pokazali indikacije da su kompromitovani. Tako je izgledalo da je igrač stavio opklade.
Vidite, sa povećanjem bilansa, Provocabella je imala tendenciju da poveća i svoje uloge, jureći još veće dobitke. Međutim, u vreme kada je bilans smanjen, razumljivo je da je igrač bio frustriran i čini se da koristi plan da nadoknadi gubitke prijavljujući to kao kompromitovanu aktivnost.
Pošto nije pronađena nikakva ugrožena aktivnost, takođe želimo da istaknemo da je u našim uslovima i odredbama jasno navedeno da je svaki kupac jedina osoba odgovorna za čuvanje privatnosti i bezbednosti svojih lozinki ili pristupa na mreži i da sve radnje potrebne za njihovu zaštitu treba da budu uzeti sami.
Ako su potrebne bilo kakve druge informacije, slobodno nas obavestite.
Srdačan pozdrav,
PriBet Kazino tim
Hello Matej,
Keep in mind that each withdrawal request is being manually reviewed, and a proper KYC check must be completed prior that. This is in regards to the so-called delayed withdrawal, mentioned at the beginning of this thread.
In regards to player's betting activity, as soon as they have contacted our live chat support with suspicion of bets not made by them, our security department initialized an investigation of the situation.
Once the investigation was conducted, the player was informed that no suspicious activity was found in the records - neither the login activity, nor the gaming activity showed indications to be compromised. Thus, the bets appeared to be placed by the player.
You see, with an increase of the balance, Provocabella tended to increase their stakes as well, chasing even bigger winnings. However, at the time the balance was reduced, understandable the player was frustrated, and seems to be utilizing a plan to recover the losses by reporting it as a compromised activity.
Since no compromised activity was found, we would also like to emphasize that it's clearly stated in our Terms and Conditions that every customer is the sole person responsible for keeping their passwords or online accesses private and safe, and that all actions required to secure them should be taken by themselves.
If any other information is required, feel free to let us know.
Best regards,
PriBet Casino Team
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