The player from Germany was struggling to withdraw his winnings of €3000 because the deposit and withdrawal methods had to match as per the casino's policy. His deposit credit card was only for payment purposes and couldn't be used for receiving deposits. Despite his attempts to find resolutions, including using a different credit card or cryptocurrency, the casino had refused to proceed with the withdrawal. We attempted to contact the casino on the player's behalf, but received no response. As a result, the complaint had been marked as 'unresolved', which might have affected the casino's rating. We recommended the player to contact the Curaçao eGaming Authority for further assistance.
Igrač iz Nemačke se mučio da podigne svoj dobitak od 3000 € jer su načini depozita i povlačenja morali da se poklapaju u skladu sa politikom kazina. Njegova depozitna kreditna kartica je bila samo u svrhu plaćanja i nije se mogla koristiti za primanje depozita. Uprkos njegovim pokušajima da pronađe rešenja, uključujući korišćenje druge kreditne kartice ili kriptovalute, kazino je odbio da nastavi sa povlačenjem. Pokušali smo da kontaktiramo kazino u ime igrača, ali nismo dobili odgovor. Kao rezultat toga, žalba je označena kao „nerešena“, što je moglo uticati na rejting kazina. Preporučili smo igraču da kontaktira Kurasao e-Gaming Authoriti za dalju pomoć.
Automatski prevedeno:
