Depozit 250 evra. Pokrenite ga za 10000 evra. Pokušao je da izvrši povlačenje i zatraženo je da pošalje dokumente na verifikaciju. Tako sam i uradio, dokumenti su verifikovani nakon nekoliko sati. Onda niotkuda moj nalog je zatvoren i dobio sam e-poštu. Poslaću ga kasnije ovde.
Moj nalog je zatvoren zbog kršenja uslova i odredbi koje su rekli. I tada imam e-poštu i pitam u njihovom livechatu kakvu sam kršenje napravio. Još uvek nemam odgovor, to je bilo pre skoro 3 nedelje i još uvek ništa. Pročitao sam uslove i odredbe 25 puta i još uvek nisam našao ništa protiv čega sam prekršio.
Ovo je imejl koji sam dobio. I još mi nisu rekli kakvu sam vrstu kršenja napravio:
Zdravo Markus,
Hvala vam puno što ste čekali dok naš tim pregleda vaš slučaj.
Kao što vidim, naš tim je otkrio kršenje naših uslova dok ste igrali sa nama, zbog čega je vaš nalog kod nas trajno zatvoren.
Što se tiče vaših depozita na platformi, vidim da ste napravili jedan depozit u iznosu od 250,00 € koji će vam biti vraćen. Da bismo nastavili sa ovim, ljubazno vas molimo da odgovorite na ovu e-poruku sa sledećim dokumentima:
- Važeća kopija vaše lične karte, prednja i zadnja strana (npr. lična karta, pasoš ili vozačka dozvola).
- Dokaz o adresi, kao što je račun za komunalne usluge koji nije stariji od 6 meseci i koji jasno pokazuje vaše ime i punu adresu. Imajte na umu da dokaz adrese može biti u obliku sledećeg dokumenta: račun za struju ili vodu, bankovni dokument ili državni dokument. (Ovo ne može biti telefonski račun ili platni list)
– Slika kreditne kartice koja se završava na **2967 na koju ste deponovali, napred i pozadi. Molimo sakrijte 6 srednjih cifara, da ostavite vidljivim samo prvih 6 cifara i poslednje 4 cifre, a sakrijte i CCV/CVC. Uverite se da je kartica potpisana na poleđini ako je potrebno.
-Izvod iz banke koji pokazuje vaš puni IBAN i puno ime.
Izvinjavamo se zbog neprijatnosti koje vam ovo može izazvati, ali korisnici moraju da se pridržavaju uslova ugovora dok igraju na našoj platformi.
Radujemo se Vašem odgovoru!
Srdačan pozdrav,
Samuel
Ra Casino tim za podršku
Deposit 250euro. Run it up tp 10000euro. Tried to make a withdrawl and was asked to send in documents for verifikation. So i did, the documents where verified after some hours. Then out of nowhere my account was closed and got an email. I send it later down here.
My account was closed because a breach of terms and conditions they said. And I have email then and ask in their livechat what kinda breach ive made. I still hasnt got an answer, this was almost 3weeks ago and still nothing. I have read the terms and conditions 25times and still havent found anything i broken against.
This is the email ive got. And they still havent told me what kinda breach ive made:
Hi Markus,
Thank you very much for waiting while our team reviewed your case.
As I can see, our team detected a breach of our terms and conditions while you were playing with us, as a result of which your account has been permanently closed with us.
Regarding your deposits on the platform, I can see that you made a single deposit in the amount of €250.00 which will be returned to you. In order for us to proceed with this, we kindly ask that you reply to this email with the following documents:
- A valid copy of your ID, front and back (e.g. National ID Card, Passport or Driving License).
- A proof of address, such as a utility bill that is not more than 6 months old and clearly shows your name and full address. Please note that the proof of address can be in the form of following document: a bill from electricity or water, a bank document, or government document. (This can not be a phone bill or payslip)
- A picture of the credit card ending in **2967 that you used to deposit with, front and back. Kindly hide the 6 middle digits, to leave only the first 6 digits and last 4 digits visible, and hide the CCV/CVC as well. Make sure the card is signed on the back if necessary.
-A bank statement showing your full IBAN and full name.
We apologize for any inconvenience this may cause you, but users must comply with the terms of the agreement while playing on our platform.
Looking forward to hearing from you!
Best Regards,
Samuel
Ra Casino Support Team
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