U početku sam mislio da je ovo odličan kazino. Veb lokacija dobrog izgleda, izgleda kao pošten kazino. Oni su brzi i korisni u ćaskanju, ako želite da igrate i napravite depozit. Drago im je da vam pomognu.
Ali kada imate problem, ignorišu vas. Bio sam zaključan na sestrinskom sajtu zbog zavisnosti. Ali ovaj kazino me nije zaključao, pa ih ponovo kontaktiram nakon gubitka novca i takođe tražim povraćaj novca. Ali podrška za ćaskanje čak ni ne zna gde rade. Razgovarao sam sa njima o svojoj zavisnosti i koliko sam bio tužan što sam bio ignorisan putem e-pošte kada sam tražio zatvaranje naloga. Devojka u ćaskanju me ne pita za detalje ili račun. Onda je počela da priča o kazinu za koji nikad nisam čuo. Rollingslots. Rekla mi je da im pošaljem e-poštu i dala mi je informacije o njima. Morao sam da je obavestim da ovo nije Rollingslots, ovo je divlji tokio. Dakle, ako se pitate zašto ne budete zaključani ili niste zaštićeni. To je zato što podrška sa kojom razgovarate čak i ne zna ko ste ili gde rade. Takođe zahtevam da dobijem podatke o mojim ličnim podacima. Ovo je bilo pre godinu dana. Poslao sam mnogo e-poruka, ali još uvek nisam dobio nikakav odgovor, podatke koje tražim ili povraćaj novca. Ne bih trebao preporučiti ovaj kazino. Zaštita je jako loša, podrška je loša, a ignorišu igrače koji pokušavaju da dođu do njih.
At first, I thought This was a great casino. Good looking website, seems like an honest casino. They are quick and helpful in the chat, if you want to play and make deposit. They are glad to help you.
But when you have problem, they ignore you. I was locked on the sister site due to addiction. But This casino dont locked me, so i contact them again after losing money and also ask for refund. But the chat support doesn't even know where they work. I was talking to them about my addiction and how sad I was for getting ignored by email when i ask for closing my account. The girl in the chat doesn't ask me for details or account. Then she started to talk about a casino I never heard about. Rollingslots. She told me to send them email and gave me info about them. I had to inform her that this was not Rollingslots, This is wildtokyo. So if you wondering why you don't get locked or not been protected. It's because the support you talk to not even know who You are or where they Work. I also request to get data about my personal details. This was a year ago. I have send a lots of emails, but still not get any response, the data i request or the refund. I should not recomend This casino. The protecting is really bad, the support is really bad, and they ignore players who try to reach them.
Dragi arti,
hvala vam što ste podelili svoje iskustvo sa nama.
Iskreno se izvinjavamo zbog neprijatnosti i svih poteškoća na koje ste naišli tokom svog iskustva u našem kazinu. Naš tim priznaje da se takve situacije mogu loše odraziti na naš establišment i iskreno nam je žao zbog bilo kakvog negativnog uticaja.
Isto tako, veoma cenimo povratne informacije naših klijenata, jer nam pomažu da identifikujemo oblasti za poboljšanje naših usluga. Naša posvećenost je da se kontinuirano razvijamo i pružamo našim klijentima prijatno iskustvo na našoj veb stranici.
Važno je napomenuti da su naši agenti za podršku angažovani na spoljnim poslovima, i iako su retki, slučajevi poput ovog na koji ste naišli mogu se desiti zbog ljudskog faktora.
Hvala vam na razumevanju i strpljenju.
Ako imate bilo kakvih pitanja, biće nam drago da vam pomognemo putem ćaskanja uživo ili adrese e-pošte. Naš tim za podršku je tu 24/7 da vam pomogne!
Srdačan pozdrav,
Predstavnik kazina Vild Tokio.
Dear arti,
thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and any difficulties you encountered during your experience at our casino. Our team acknowledge that such situations can reflect poorly on our establishment, and we are genuinely sorry for any negative impact caused.
Likewise, we greatly value the feedback of our customers, as it helps us identify areas for improvement in our services. Our commitment is to continuously evolve and provide our customers with a pleasant experience on our website.
It is important to note that our support agents are outsourced, and although rare, instances like the one you encountered can happen due to the human factor.
Thank you for your understanding and patience.
If you have any questions, we will be happy to assist you by Live-Chat or email address. Our support team is there 24/7 to help you!
Best Regards,
Wild Tokyo Casino Representative.
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