Ja sam korisnik sa ID-om igre 10357120, pri prvim isplatama od mene je zatražen dokaz identiteta i adrese, jesam, ali nisam mogao da dobijem isplate samo da bi račun bio blokiran, nemam više naloga, imam uvijek koristio jednu IP adresu....Nikako nisam prekršio pravilo, tražio si podatke o mojoj kartici, ja sam je dao, čak sam dao i sudsku izjavu da napravim sigurnosnu kopiju mojih dokumenata, ali si me optužio za klauzulu 9.7 u opšti uslovi bez preciziranja prekršaja!
Nikada se nisam povlačio sa računa, ali ste mi oduzeli depozite.
Ovo je veoma loš KLADOČIONICA, oni su prevaranti u senci.
I am the user with the game I.D 10357120, on my first withdrawals I was asked to provide proof of identity and adress, I did but couldn't get my withdrawals only for the account to be blocked, I do not have multiple accounts, have always used a single I.P adress....I did not in anyway violate a rule, you asked for my card details, I provided it,I even gave a court affidavit to back up my documents, yet you accused me of clause 9.7 in the general terms without a specification of offence!
I have never withdrawn from the account but you took away my deposits.
This is a very bad BOOKMAKER, they're are fraudulent in shadows.
Zdravo!
Hvala vam za vaše povratne informacije.
Kao što je ranije u pismu obavješteno, vaš račun je blokiran zbog kršenja t. 9.7 Uslova korišćenja sajta, odeljak „Opšti uslovi (u daljem tekstu – Pravila)": Ukoliko učesnik klađenja počini lažne radnje protiv kladionica (multi-nalog, korištenje softvera za automatizaciju klađenja, igranje u arbitražnim situacijama, ako se račun za igru ne koristi za klađenje, zloupotreba programa lojalnosti, itd.), kladionica zadržava pravo da zaustavi takve prijevarne radnje.
Strogo se pridržavamo pravila i ohrabrujemo naše igrače da to čine. Stoga nikada ne donosimo neosnovane odluke.
Pozdrav, ekipa 1win.
Hello!
Thank you for your feedback.
As it was informed earlier in the letter, your account has been blocked for violation of p.9.7 of the Terms of use of the site, section "General Terms and Conditions (hereinafter - Rules)": If a betting participant commits fraudulent actions against the betting company (multi-account, using betting automation software, playing on arbitrage situations, if the game account is not used for betting, abusing loyalty programs, etc.), the betting company reserves the right to stop such fraudulent actions.
We strictly adhere to the rules and encourage our players to do so. Therefore, we never make unfounded decisions.
Regards, 1win team.