Ovaj kazino bi trebalo da ima ocenu oko 5.00. Iako se veb lokacija čini čistom i ažuriranom, čini se da je menadžment previše nedovoljno kvalifikovan. Nakon što sam napravio svoj nalog i proverio uslove bonusa, verifikovao sam svoj nalog preko kartice za verifikaciju što je prilično jednostavno i potrebno je oko 10 minuta da se vaš nalog verifikuje. Sistem me je uspešno verifikovao i napravio sam svoj prvi depozit. Nakon nekog vremena, uspeo sam da ispunim uslove za klađenje i zatražio sam povlačenje preko skrill-a. 2 sata kasnije moje povlačenje je vraćeno na moj račun. Pitao sam podršku zašto je moje povlačenje odbijeno. Rečeno mi je da je izjava o računu pogrešna. Pa su mi na kraju rekli da nemaju prevodioca za grčki. Ponudio sam da pošaljem dokument preveden kako bi mogli da ga lakše provere i verifikuju. Moja ponuda je odbijena i rečeno mi je da će mi sutra poslati e-mail o verifikaciji. Sledećeg dana, podrška mi je poslala e-poštu tražeći izvod računa pošto je nedostajao. Imajte na umu da nisam mogao da otpremim nijedan dokument preko veb lokacije jer je sistem pokazivao da sam u potpunosti verifikovan. Vratio sam se u ćaskanje i pitao da li mogu da pošaljem dodatne dokumente i moja ponuda je i dalje odbijena. Takođe ne treba uzeti u obzir mejl koji mi je poslat jer je greška. U svakom slučaju, nakon sati i sati bez dobijanja e-pošte od njihovog odeljenja, odlučio sam da uđem u ćaskanje i zatražim ažuriranje. Rečeno mi je da je moj nalog verifikovan i da mogu da se povučem! Lako zar ne? Pa, pokušao sam da se povučem i pojavila se iskačuća poruka u kojoj se navodi da KIC treba da bude završen odbijajući moj zahtev. Vratio sam se na ćaskanje i podrška mi je rekla da očistim kolačiće u svom pretraživaču. Nakon što sam izgubio strpljenje, samo sam prokockao novac i tražio sam zatvaranje svog računa pošto ne želim da igram u kazinu koji se sastoji od nekvalifikovanosti. I dalje se čeka zatvaranje. Oh, i dalje dobijate poruke e-poštom u kojima se traži izvod računa jer kako oni navode da nedostaje. Hahaha. Kao što sam rekao, ukupna ocena 5,00 i nekvalifikacija.
This casino should have a rating around 5.00. Even though the website seems clean and updated the Management seems to be too underqualified. After making my account and checking the bonus terms, I verified my account via the verification tab which is pretty easy and takes around 10 minutes to have your account verified. The system verified me successfully and I made my first deposit. After I while, I managed to complete the wagering requirements and requested a withdraw via skrill. 2 hours later my withdrawal was rolled back into my account. I asked the support why was my withdrawal declined. I was told that the bill statement was wrong. Well eventually they told me that they didn't have a translator for Greek. I offered to send the document translated so they can check it and verify it easier. My offer was declined and I was told that tomorrow they would send me an email about the verification. The next day, support sent me an email asking for a bill statement since it was missing. Please note that I couldn't upload any document through the website since the system was showing that I was fully verified. I went back to the chat and asked If I could send additional documents and my offer was still declined. Also the email that was sent to me should not be taken into consideration since it was a mistake. Anyways, after hours and hours without getting an email by their department I decided to enter the chat and ask for an update. I was told that my account was verified and I could withdraw! Easy right? Well I tried to withdraw and a pop up message appeared stating that KYC should be completed rejecting my request. I went back to chat and the support told me to clean the cookie s of my browser. After losing my patience I just gambled the money away and I requested a closure of my account since I don't want to play in a casino that is consisted of underqualification. Still waiting for the closure. Oh and still getting messages by email asking for a bill statement because as they state its missing. Hahaha. As I said overall rating 5.00 and underqualification.