Zdravo, prijavio sam se u ovaj kazino pre nekoliko meseci, nakon što sam dosta uplatio i izgubio, moj bilans je sada 411 evra, i počeli su da traže dokumente o mom kripto novčaniku i dokaz o sredstvima, dao sam im 2 dokaza o dobicima iz drugih kazina, ova su odbijena jer su bila prestara iako su bila iz 2023. godine, takođe su zatražili snimak ekrana mog kripto novčanika sa ličnim podacima. Koristim kripto novčanik koji nema priložene lične podatke, stalno traže stvari koje su nerazumne, takođe kada pitam livechat kakav je status, samo mi govore da je prosleđen relevantnom odeljenju i da ću dobiti odgovor na e-mail , ali sam čekao više od 3 nedelje na odgovor na e-poštu, ali ništa nije stiglo.
Hi i signed up to this casino couple of months ago, after depositing quite a bit and losing, my balance is now at 411 euros, and they started requesting documents about my crypto wallet and proof of funds, i supplied them with 2 proofs of winnings from other casinos, these were declined because they were too old even tho they were from 2023, also they requested a screenshot of my crypto wallet with personal information. I use a crypto wallet that has no personal info attached, they keep requesting things that are unreasonable, also when i ask livechat what the status is, they just keep saying its been forwarded to the relevant department and that i will receive a respone on email, but i have waited over 3 weeks for respone on email yet nothing arrives.