Dobro veče. Moje ime je Tsiakalos Anastasios i igrao sam u Super Boss kazinu. igrajući kod ezugi provajdera nisam bio zaslužan za dobitak od 20 evra, 37,5 evra, a od poslednjeg puta, kada sam otvorio dve pozicije u blekdžeku, od 90 evra, pripisano mi je samo 50, dok sam pobedio u obe pozicije. Kladio sam se od 20 evra i jednom prilikom sam dobio blek džek dok se diler opekao. Nisam kreditiran, odnosno 20 evra, 37,5 i 40 evra. ukupno 97,5 evra. provajder i kazino me ismevaju da ne mogu da dobiju informacije dok sam im sve poslao. i dalje me ismevaju. tek treba da mi daju odgovor.
Good evening. My name is Tsiakalos Anastasios and I have played at Super Boss Casino. playing at the ezugi provider, I was not credited with the winnings of 20 euros, 37.5 euros, and since the last time, when I opened two positions in blackjack, out of 90 euros, I was credited with only 50, while I won in both positions. I had bet from 20 euros and on one occasion I won with blackjack while the dealer got burned. I have not been credited, i.e. 20 euros, 37.5 and 40 euros. a total of 97.5 euros. the provider and the casino are making fun of me that they can't get information while I have sent them everything. they still make fun of me. they have yet to give me an answer.
Žao nam je što čujemo za vaše iskustvo sa igrom. Već smo poslali zahtev Ezugi provajderu i čekamo njihov odgovor. Kontaktiraćemo vas čim ga dobijemo. U našem je najboljem interesu da pružimo najbolju moguću uslugu našim klijentima!
Dragi Anastasije.
Upravo smo dobili odgovor od provajdera Ezugija o rundi koje ste igrali.
Došlo je do greške: „Opšta greška", poznata kao problem vremenskog ograničenja kašnjenja. Zbog toga su dobici pogrešno izračunati. Izvinjavamo se zbog neprijatnosti i uračunaćemo izgubljene opklade zajedno sa nadoknadom.
We are sorry to hear about your experience with the game. We have already sent a request to Ezugi provider and are waiting for their reply. We will contact you as soon as we receive it. It's in our best interest to provide best service possible to our clients!
Dear Anastasios.
We have just received a reply from the provider Ezugi about the rounds you have played.
There was an error : "General Error", known as latency timeout problem. Due to this the winnings were calculated incorrectly. We apologize for the inconvenience, and we will credit lost bets along with compensation.