Želim da kažem da je ovo najgori kazino ikada. Zatražio sam povlačenje 2.9.2023 i 25.9.2023. i dalje čekam da mi isplate. Nisam znao da je potrebno 7-10 radnih dana da se odobri i još 7-10 radnih dana da se plati. Želiš da znaš zašto nas teraju da čekamo toliko dugo da bismo vratili novac koji smo osvojili, što sam i uradio. Osvojio sam $10,000 i na kraju sam izgubio $3,000 nazad jer je potrebno toliko vremena, ali dok čekate na $2,500 nedeljno povlačenje, dozvoljavate
Da izgubite onoliko koliko ste. Ali ne ja, nakon što sam izgubio 3.000 dolara, rekao sam im da otkažu moj nalog kako ne bih mogao više da gubim novac. Po mom mišljenju, ovaj kazino je daleko prevarant. Slažem se sa čekanjem 7-10 radnih dana da bude odobreno, ali nije potrebno 7-10 radnih dana da bude isplaćeno, posebno ako sam to zahtevao u bitkoinima. Vi ste pokvareni ljigavi kazino i voleo bih da vas neko tuži. Kazino nema poštovanja prema mušterijama i osećanjima. Ne mogu da dobijem jednostavan odgovor od njih kao što je vreme, datum, kao ni kada bi moj novac bio deponovan. Ljudi sebi zadovoljavaju vreme, energiju, frustraciju, novac i BS kroz koje su vam dali.
I want to say this the worst Casino ever. I requested a withdrawal 9/2/2023 and it’s 9/25/2023 still I’m waiting for them to pay me. I didn’t know lt takes 7-10 business day to be approved and another 7-10 business day to paid. You want to know why they make us wait that long it’s so we play back the money we won which was i did. I had won $10,000 and I end up losing $3,000 back because it takes that long but while Your waiting for your $2,500 weekly withdrawal Your allow
To Lose as much you’ve. Not me though after losing $3,000 I told them to cancel my account so I can’t lose anymore money. By far this casino is a scammer in my opinion.I agree with waiting 7-10 business days to be approve but it doesn’t take 7-10 business day to be paid especially if I requested it in bitcoin. You guys are a rotten sleazy casino and I wish someone sue the shit out of you. Casino doesn’t have respect for the customer and feeling. I can’t get a simple answer from them like a time, date , as too when my money would be deposited. People please yourself the time, energy, frustration, money and BS they put you through.
Dragi igrače!
Cenimo što ste odvojili vreme da podelite svoje povratne informacije o svom nedavnom iskustvu u našem kazinu. Čestitamo vam na značajnoj pobedi i iskreno cenimo vaše kontinuirano pokroviteljstvo.
Iskreno nam je žao što smo čuli za vaše nezadovoljstvo i želeli bismo da odgovorimo na vašu zabrinutost u skladu sa našim pravilima.
Prvo i najvažnije, izvinjavamo se za sve neprijatnosti izazvane procesom povlačenja. Razumemo da čekanje na vaša sredstva može biti frustrirajuće, ali u skladu sa našim Uslovima i odredbama (Odeljak 7.1), želimo da obradimo povlačenja u roku od 2 radna dana. Ovu obavezu shvatamo ozbiljno i nastojimo da ubrzamo proces gde god je to moguće.
Ako ste podneli više zahteva za povlačenje istovremeno, imajte na umu da period od 2 radna dana teče od datuma poslednjeg zahteva, u skladu sa odeljkom 7.4 Uslovnih uslova.
Što se tiče nedeljnog limita za povlačenje, naš standardni limit za podizanje dobitaka je sledeći: Po transakciji - 1000 USD, Dnevno - 1000 USD, Nedeljno - 5,000 USD, Mesečno - 15,000 USD, prema Odeljku 7.3.
Štaviše, pomenuli ste zabrinutost zbog gubitka novca tokom perioda čekanja na povlačenje. Razumemo vašu frustraciju i podstičemo odgovorno igranje. Ozbiljno shvatamo odgovorno igranje i tu smo da vas podržimo u pauzama ako je potrebno.
Izvinjavamo se ako ste imali poteškoća da nam se obratite. U skladu sa našim pravilima, nudimo podršku putem ćaskanja ili e-pošte. Iako ne nudimo telefonsku podršku, naš tim za podršku je na raspolaganju da vam odmah pomogne putem ovih kanala.
Da bismo vam pomogli da efikasnije i temeljnije istražite kašnjenje povlačenja koje ste doživeli, možete li nam ljubazno podeliti svoju adresu e-pošte? Ovo će nam dati priliku da ubrzamo proces pregleda i pružimo vam brzo rešenje.
Još jednom se izvinjavamo za sve neprijatnosti na koje ste možda naišli i duboko cenimo vaše razumevanje. Ako imate dodatnih pitanja ili nedoumica, slobodno nas kontaktirajte što je pre moguće.
Srdačan pozdrav,
OKSI tim
Dear Player!
We appreciate you taking the time to share your feedback regarding your recent experience at our casino. Congratulations on your substantial victory, and we sincerely appreciate your continued patronage.
We're genuinely sorry to hear about your dissatisfaction, and we'd like to address your concerns in accordance with our rules.
First and foremost, we apologize for any inconvenience caused by the withdrawal process. We understand that waiting for your funds can be frustrating, but as per our Terms and Conditions (Section 7.1), we aim to process withdrawals within 2 business days. We take this commitment seriously and strive to expedite the process wherever possible.
If you have submitted multiple withdrawal requests simultaneously, please note that the 2-working-day period runs from the date of the last request, in accordance with Section 7.4 of T&C.
Regarding the weekly withdrawal limit, our standard limit for withdrawal of winnings is as follows: Per transaction - 1000 USD, Daily - 1000 USD, Weekly - 5,000 USD, Monthly - 15,000 USD, as per Section 7.3.
Furthermore, you mentioned concerns about losing money during the withdrawal waiting period. We understand your frustration, and we encourage responsible gaming. We take responsible gaming seriously, and we're here to support you in taking breaks if needed.
We apologize if you had difficulty reaching out to us. As per our rules, we offer support via chat or email. While we do not offer phone support, our support team is available to assist you promptly through these channels.
In order to assist you more effectively and thoroughly investigate the withdrawal delay you've experienced, could you kindly share your email address with us? This will give us an opportunity to expedite the review process and provide you with a swift resolution.
We once again extend our apologies for any inconvenience you may have encountered and deeply appreciate your understanding. Should you have any additional questions or concerns, please feel free to get in touch with us at your earliest convenience.
Best Regards,
OXI team