FINGER away, Momus2006 NV Ne isplaćuje novac kada je račun zatvoren. Momus2006 NV takođe omogućava korisnicima da se kockaju u sestrinskim kockarnicama iako su svesni zavisnosti od kockanja. Nema podrške, nema zaštite igrača i nema pojma šta je ovisnost o kockanju. Ovisnici o kockanju čine oko 80% prometa kazina, pa je šteta što kazino to ne zna i zabranjuje korisnike. Nisam mogao isplatiti novac jer se isplaćuje samo kada su računi aktivni. HORROR ruke dalje!!!
FINGER away, Momus2006 NV Doesn't pay out money when the account is closed. Momus2006 NV also allows customers to gamble at its sister casinos even though they are aware of gambling addiction. No support, no player protection and no idea what gambling addiction is. Gambling addicts make up around 80% of the casino's turnover, so it's a shame that the casino doesn't know this and bans customers. I could not pay out the money because it is only paid out when the accounts are active. HORROR hands off!!!
FINGER weg, Momus2006 N.V. Zahlt kein Geld aus, wenn das Konto geschlossen ist. Auch erlaubt Momus2006 N.V. Kunden auf seinen Schwestercasinos zu spielen obwohl diese über die Spielsucht informiert sind. Kein Support, kein Spielerschutz und keine Ahnung was Spielsucht ist. Spielsüchtige machen rund 80% des Umsatz des Casinos aus, daher eine Schande dass das Casino das nicht weiss und die Kunden sperrt. Ich konnte das Geld nicht auszahlen, da nur ausgezahlt wird, wenn die Konten Aktiv sind. HORROR Finger weg!!!
Hej dragi Basel999
Žao nam je što ste imali neprijatno iskustvo u našem kazinu.
Naša politika kaže da možemo vršiti povlačenja samo aktivnim igračima.
Naša dva projekta se ne suprotstavljaju. Imamo zasebno upravljanje za svaki, tako da se svi podaci o igračima nezavisno prikupljaju u okviru jednog projekta. Sistem blokira samo vaš nalog na projektu na kojem ste tražili samoisključivanje. Samoisključivanje shvaćamo vrlo ozbiljno, a naš je posao osigurati da ne možete igrati u projektu u kojem ste se odlučili blokirati.
Ne dozvoljavamo igračima koji su samoisključeni da uđu na svoj račun, zbog mogućnosti da izgube sva sredstva na svom računu. Ako je igrač samoisključen, ima period hlađenja, tako da nijedna loša procena nije uključena u donošenje odluke prilikom ulaska na nalog.
Redovni operateri ne mogu donijeti odluku da li će povući sredstva sa računa blokiranog igrača. Tu odluku može donijeti samo viši menadžer u odjelu sigurnosti, koji pregledava pojedinačne slučajeve igrača zavisnih od kockanja. Molimo pošaljite poruku na security@pledoo.com, vaš zahtjev za povlačenje će biti pregledan. Stariji operater će imati opciju da izvrši povlačenje za vas ako ste u potpunosti verifikovani ili će vam dati opciju da pošaljete sve neriješene dokumente. Dakle, nema potrebe da se prijavite na svoj račun i rizikujete da izgubite svoj balans prije nego što se može izvršiti povlačenje.
Želimo vam lep dan i velike pobede,
Vaš Pledoo tim
Hey dear Basel999
We are sorry you had an unpleasant experience at our casino.
Our policy states that we can only make withdrawals to active players.
Our two projects do not counteract each other. We have separate management for each, so all the player data is independently collected by a single project. The system only blocks your account on the project on which you requested the self-exclusion. We take self-exclusion very seriously, and it is our job to make sure you cannot play in a project in which you decided to block yourself.
We do not allow players that are self-excluded to enter their account, due to the possibility of them losing all the funds on their balance. If a player is self-excluded, he has a cooldown period, so no bad judgment is included in the decision-making when entering the account.
Regular operators cannot make a decision on whether to withdraw the funds from an account of a blocked player. Only the senior manager in the security department can make that decision, as he reviews individual cases of gambling-addicted players. Please send a message to security@pledoo.com , your withdrawal request will be reviewed. The senior operator will have an option to make a withdrawal for you if you are fully verified or will give you an option to send any outstanding documents. So there is no need to sign into your account and risk losing your balance before the withdrawal could be made.
We wish you a great day and huge wins,
Your Pledoo Team
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