Zdravo, kazino nije ozbiljno shvatio moj zahtev za samoisključivanje i trajno zatvaranje mog. Izgubio sam mnogo sa njima nakon što pretpostavljam, ali nakon ponovnog otvaranja svog naloga ponovo sam izgubio 240 usdt i on me smatra odgovornim jer je postavljao pitanja za ponovno otvaranje mog naloga, ovo nije iskreno jer sam zaista detaljno prijavio svoju zavisnost od igrica i oni to shvataju ozbiljno. Imam snimke ekrana mog zahteva, sada su mi zatvorili nalog ali sam ga ponovo izgubio, a opet u mom periodu 7 dana pre nego što sam ga ponovo aktivirao ponovo sam naznačio da želim da samoisključim nalog je trajno zatvoren, ali je ponovo otvoren jer sam se ponovo predomislio da se odgovorno igranje zaista ne shvata ozbiljno!
Hello the casino did not take seriously my request for self exclusion and closure of my permanently I lost a lot with them after I assume but after the reopening of my account I lost again 240 usdt and he holds me responsible because he have asked questions for the reopening of my account, this is not honest because I really reported in detail my addiction to games and they take it seriously I have the screenshots of my request, now they have closed my account but I lost it again, and yet in my period of 7 days before reactivating it I again indicated that I wanted to self-exclude the account was closed permanently, but it was reopened because I changed my mind again responsible gaming is really not taken seriously!
Bonjour le casino n as pas pris au sérieux ma demande auto exclusion et fermeture de mon définitivement j'ai beaucoup perdu chez eux après j assume mais après la réouverture de mon compte j'ai encore perdu 240 usdt et il me tiennes responsable car il m ont poser des questions pour la réouverture de mon compte, cela n est pas honnête car j'ai vraiment signalé en détail ma dépendance au jeux et qu il la prennes au sérieux j'ai les capture d écran de ma demande, maintenant il ont fermer mon compte mais j'ai encore perdu, et pourtant dans ma période de 7jours avant de le réactivé j'ai encore signalé que je voulais m auto exclure est fermé le compte définitivement, mais il a été reouvert car j'ai encore changer d avis le jeux responsable n est vraiment pas pris au sérieux !
Poštovani, Rebecca85, i predstavnici CasinoGuru-a, ovaj slučaj je rešen sa igračicom i igračica je prethodno rekla da nema pritužbi i da je zatvoren u korist igrača.
Zato vas molim da izbrišete ovu recenziju jer ovo ne predstavlja stvarno stanje stvari.
Hvala unapred
Dear, Rebecca85, and CasinoGuru representatives, this case was resolved with the player and player previously said she has no complaints and it was closed in favor of the player.
So, please, delete this review as this does not represent the actual state of affairs.
Thanks in advance
