Korisnička služba neće odgovoriti, ali objavljuje odgovore bota.
Kartica dostignuća je prisluškivana, neće je popraviti niti isplatiti obećano dostignuće. Opet služba za korisnike neće reagovati, nema odgovora na e-poštu i često korisnička služba jednostavno napusti ćaskanje nakon 20 -30 minuta čekanja.
Ažuriranje: povlačenja na čekanju traju godinama...nakon što ih dobijete na plusu, odjednom se povlačenja ne obrađuju i desi se da vam pošalju bonuse koje ne možete da iskoristite jer imate povlačenje na čekanju.
posle 2 meseca greška dostignuća još uvek nije popravljena nakon obećanja čak i da će me kontaktirati za 24 h. Ništa nije urađeno i imam sve mejlove i razgovore da to dokažem.
Korisnička usluga je ponekad veoma loša. Dobijam VIP bonuse koje normalna korisnička služba često odbija jer ne razumeju kako bonus funkcioniše...onda kontaktiram VIP da se požalim da nisam dobio obećani bonus i oni moraju da se vrate u uobičajeno ćaskanje da poprave to...barem VIP timovi odgovaraju u roku od jednog dana.
2 meseca bez rešavanja problema je jednostavno neprihvatljivo.
Ažuriranje: greška nije ispravljena, ali nakon 3,5 meseca konačno je pristao da isplati dostignuće...
Onda još loših vesti. Povlačenja su VEOMA VRLO spora. Minimalna brzina procesa 3 dana do 2 nedelje. Da. Pročitao si ga. Takođe ne poštuju svoja pravila o tome. Objašnjenje koje je dala korisnička služba čini malo više izgovora "problemi sa dobavljačima usluga"...."nije 3 dana, računamo samo OD SLEDEĆEG DANA" - što ga čini bukvalno 4 dana.
Takođe zaboravite na korišćenje bonusa kada imate povlačenje na čekanju, to nije moguće. Dakle, ako imate čak 2 isplate mesečno, sajt je neupotrebljiv do kraja dana jer kasni sa isplatom. Naravno da možete uplatiti normalno, ali koja je svrha dok čekate? Bukvalno su učinili besmislenim deponovanje ovde dok je čekalo povlačenje. Nikad nigde nisam video ovako nešto. Veoma sumnjiv sistem.
Moram da kažem da se udaljavam od ovog kazina sa 90% verovatnoće. Sveukupno veoma negativno iskustvo čak i ako njihov sajt odlično funkcioniše.
Customer service won't answer but posts bot answers.
Achievement tab is bugged, they won't fix it or pay out the promised achievement. Again customer service won't react, no email is answered and quite often customer service just leaves the chat after a 20 -30 min wait.
Update: pending withdrawals take ages...after you get on the plus side on them, suddenly withdrawals are not processed and they happen to spam you with bonuses which you cannot use because you have a pending withdrawal.
after 2 months the bugged achievement is still not fixed after promises even to contact me in 24 h. Nothing is done and I have all the emails and chats to prove it.
Customer service is very very bad at times. I get VIP bonuses that the normal customer service often refuses because they don't understand how the bonus works...then I contact VIP to complain that I didn't get the promised bonus and they have to get back to normal chat to fix it...at least VIP teams do answer within a day.
2 months without fixing a problem is just unaccaptable.
Update: the bug is not fixed, but after 3.5 months the finally agreed to pay the achievement out...
Then more bad news. Withdrawals are VERY VERY slow. Minimun process speed 3 days to 2 weeks. Yep. You read it. Also they don't follow their own rules about it. Explanation given by the customer service seem a bit more excuses"service providor problems"...."its not 3 days, we only count it FROM THE NEXT day" - which makes it literally 4 days.
Also forget about using bonuses when you have pending withdrawal, its not possible. So if you have even 2 withdrawals in a month, the site is unusable for the rest of the days because lag in paying out. Of course you can deposit normal but what is the point while pending? They literally have made it senseless to depo in here while having a pending withdrawal. Never seen this kind of thing anywhere. Highly dubious system.
I have to say I'm moving away from this casino with 90 % probability. Highly negative experience overall even if their site works great.
