Ovaj kazino neće obraditi vaše povlačenje. Podigao sam 6.250,00 funti 15.05.2024., ali do danas nisam dobio svoj novac. Poslao sam nekoliko e-mailova njihovom timu za podršku i njihov odgovor je da se tim za usklađenost bavi tim.
1. Traže nepotrebna dokumenta za verifikaciju naloga.
2. Ne obrađuju isplate čak i ako ste predali sve dokumente.
3. Tim za podršku mi je savetovao da prijavim žalbu, ali će odeljenju za žalbe trebati 8 nedelja da istraži problem.
I dalje odgovaraju na moje e-poruke, ali njihov odgovor je uvek isti da tim za usklađenost to ispituje.
Neće vam dati ništa osim stresa i razočaranja.
Sada sam pokrenuo pravni postupak protiv njih da rešim ovo pitanje jer iznos koji mi duguju nije mali iznos.
KLONITE SE OVOG KAZINOA OSIM AKO NE ŽELITE DA PROĐETE PUNO PRAZNIKA DA BISTE VRATILI SVOJ NOVAC!!!!
This casino will not process your withdrawal. I withdrew £6,250.00 on 15/05/2024, but till date I have not received my money. I sent number of e-mails to their support team and their answer is that compliance team is dealing with it.
1. They are requesting unnecessary documents for account verification.
2. They do not process withdrawals even if you have submitted all the documents.
3. I have been advised by support team to log a complaint, but complaint department will take 8 weeks to investigate the issue.
They still reply to my e-mails, but their response is always same that compliance team is looking into it.
They will give you nothing except stress and disappointments.
I have now started legal process against them to resolve this issue as the amount they owe me is not a small amount.
STAY AWAY WITH THIS CASINO UNLESS YOU WANT TO GO THROUGH LOTS OF HASSELS TO GET YOUR MONEY BACK!!!!