Deponovao sam ukupno oko 140.000 HUF i onda vratio taj iznos, koji sam želeo da podignem.
Izuzetno sam razočaran svojim iskustvom u kazinu Verde. Deponovao sam 140.000 HUF, i dok sam imao dobitak, kada sam hteo da podignem svoj novac, nisam mogao jer su rekli da nešto nije u redu sa mojim računom. Tada su me obavestili da sam pogrešno uneo datum rođenja, zbog čega je moj nalog suspendovan. Samo sam pogrešio što sam umesto 1972 napisao 1982, ali to je bilo dovoljno da moj zahtev u potpunosti odbiju.
Najviše frustrirajuće je bilo kada sam ponovo kontaktirao podršku, predstavnik je predložio da ako prihvatim 20.000 HUF koje bi mi dali da igram, da će ponovo aktivirati moj nalog; u suprotnom bi ostao blokiran. Nečuveno je da u situaciji kada je moj novac u pitanju, tako nešto kažu.
Bio sam u mnogim kockarnicama ranije, ali nikada nisam imao tako loše iskustvo. Neću odustati jer moj novac je moj novac, a ja ću braniti svoja prava. Otići ću u Agenciju za zaštitu potrošača jer ne samo da su mene prevarili, nego i mnoge druge.
Ne preporučujem ovaj kazino nikome!
I deposited a total of approximately 140,000 HUF and then won that amount back, which I wanted to withdraw.
I am extremely disappointed with my experience at Verde Casino. I deposited 140,000 HUF, and while I had winnings, when I wanted to withdraw my money, I couldn't because they said something was wrong with my account. Then they informed me that I had entered my birth date incorrectly, which led to my account being suspended. I only made a mistake of writing 1982 instead of 1972, but that was enough for them to reject my request completely.
The most frustrating part was when I contacted support again, the representative suggested that if I accept the 20,000 HUF they would give me to play, they would reactivate my account; otherwise, it would remain blocked. It's outrageous that in a situation where my money is at stake, they say something like that.
I've been to many casinos before, but I've never had such a bad experience. I will not give up because my money is my money, and I will defend my rights. I will go to the consumer protection agency because not only have they deceived me, but many others as well.
I do not recommend this casino to anyone!