Zdravo, moje ime je Shane Herbert, . Već duže vreme imam potrebu za spin kazinom i tražio sam i tražio da mi se priznaju bonusi u procentima i besplatnim okretajima kao što su oglašeni, a stalno sam trčao okolo i ostao da preklinjem za bilo kakve bonuse preko mog menadžer naloga Ann i pomoć od korisničke podrške ne postoji. Samo ovog prošlog meseca sam deponovao preko 1000 dolara i odbijena su mi oba pokušaja povlačenja bez razloga, iako je moj nalog verifikovan. Želim da me tretiraju pravedno i jednako kao i svi ostali. Deponovao sam više od godinu dana i nijedno povlačenje nije odobreno.
Hello my name is Shane Herbert, shan**************l.com. I have been with need for spin casino for a long time now and I have asked and asked to be credited for the bonuses of percentage and free spins like advertised and I'm am constantly given the run around and left begging for any bonuses through my account manager Ann and the assistance from the customer support is none existent. Just this last month I have deposited over $1000 and was refused both attempts at withdrawals for no reason eventhough my account is verified. I want to be treated fairly and equal as everyone else. I have been depositing for over a year with not one withdrawal approved.
Hvala vam što ste se obratili i zaista nam je žao što čujemo za probleme sa kojima se susrećete. Cenimo vašu lojalnost Need for Spin-u i želimo da osiguramo da imate glatko i pošteno iskustvo.
U vezi sa vašim bonusima, obratili smo se vašem ličnom menadžeru naloga, Ann, koja će vam rado pomoći da dobijete kvalifikujući bonus na koji ispunjavate uslove. Ona će vas uskoro kontaktirati kako bi se uverila da ćete dobiti promocije i pogodnosti koje zaslužujete.
Što se tiče vaših pokušaja povlačenja, razumemo koliko vam je ovo važno i izvinjavamo se zbog bilo kakve frustracije. Čini se da vam je naš finansijski tim poslao dva e-poruka 17. oktobra 2024. u vezi sa statusom ovih transakcija.
Ako biste mogli da odvojite malo vremena da pregledate te e-poruke, to može da razjasni sve zahteve ili korake koji su potrebni za nastavak povlačenja.
Ako i dalje imate pitanja, obavestite nas i mi ćemo zajedno raditi da to brzo rešimo. Hvala vam još jednom na strpljenju i razumevanju. Tu smo da ovo učinimo pravim za vas i ne ustručavajte se da nam se obratite ako još nešto možemo da vam pomognemo.
Srdačan pozdrav, Need For Spin Casino predstavnik
Dear shaneherbert2011,
Thank you for reaching out, and we are truly sorry to hear about the issues you’ve been experiencing. We appreciate your loyalty to Need for Spin and want to ensure you have a smooth and fair experience.
Regarding your bonuses, we’ve reached out to your personal account manager, Ann, who will be happy to assist you in getting any qualifying bonuses you’re eligible for. She’ll be in touch shortly to make sure you receive the promotions and benefits you deserve.
As for your withdrawal attempts, we understand how important this is to you, and we apologize for any frustration caused. It seems our financial team sent you two emails on October 17, 2024, regarding the status of these transactions.
If you could take a moment to review those emails, it may clarify any requirements or steps needed to proceed with your withdrawals.
If you still have questions, please let us know, and we’ll work together to resolve this quickly. Thank you again for your patience and understanding. We’re here to make this right for you, and please don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards, Need For Spin Casino Representative
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