Ovaj kazino je veoma razočaravajući, kada uplatimo depozit brzo se obrađuje, ali kada napravimo povlačenje potrebno je mnogo vremena, a ono što nema smisla je kada ga isključimo na praznik/vikend, on neće obradi, ali ako napravi depozit, uvek će ga obraditi... ,
This casino is very disappointing, when we make a deposit it is processed quickly but when we make a withdrawal it takes a very long time, and what doesn't make sense is when we do a shutdown on a holiday/weekend he won't process it but if he makes a deposit he will always process it... ,
Zdravo Kartolo83,
Cenimo vaše vreme kada ste pregledali naš kazino.
Da biste rešili svoju zabrinutost, imajte na umu da je prolazak verifikacije deo procesa povlačenja.
Takođe, svi načini plaćanja koji se koriste u kazinu moraju biti verifikovani. Pored toga, naš tim za plaćanja će odbiti dokument ako je fotografija isečena ili ako račun koji ste dali ima netačan ili nejasan referentni broj. Međutim, dobićete uputstva kako da ga ispravno otpremite, a kada sve bude tamo, naše relevantno odeljenje će ga proveriti što je pre moguće.
U procesu povlačenja kod različitih provajdera plaćanja, neke transakcije mogu potrajati i do 3-7 bankarskih dana.
Ako i dalje imate pitanja, slobodno nas kontaktirajte putem e-pošte na support@spinsamurai.com .
Možete nas kontaktirati i putem ćaskanja uživo, dostupni smo 24/7.
S poštovanjem, Spin Samurai Casino
Hello Kartolo83,
We appreciate your time in reviewing our casino.
To address your concern, please remember that passing the verification is part of the withdrawal process.
Also, all payment methods used in the casino need to be verified. Additionally, our payments team will decline the document if the photo is cropped or the receipt you provided has an incorrect or unclear reference number. However, you will be given instructions on how to upload it correctly, and once all is there, our relevant department will check it as soon as possible.
In the withdrawal process with different payment providers, some transactions could take up to 3-7 banking days.
If you still have any questions, please feel free to contact us via email at support@spinsamurai.com.
You can also contact us via live chat, we are available 24/7.
Sincerely, Spin Samurai Casino