Dakle.... koliko god sam želeo da ovaj kazino bude deo mojih odabranih favorita, nažalost ne mogu u dobroj nameri svojim kolegama igračima da im dam svoju preporuku. Od početka su postojali znaci da iz bilo kog razloga ovaj dom nedostaje u nekoliko ključnih oblasti. Međutim, odlučio sam da im dam šansu da mi pokažu da su zaslužni za moje pokroviteljstvo. Iskoristio sam ukupno 3 bonus kupona, pomešano sa otprilike 8 depozita, gotovinom i nijednom promocijom. Uspeo sam da verifikujem svoj nalog za 5 dana i bez problema sam povukao maksimalnu isplatu sa svakog od tri kupona za besplatna okretanja. Nisam doživeo nikakav dobitak od mojih direktnih gotovinskih depozita, ali ne pravim nikakve zaključke iz toga. Na kraju krajeva, to se s razlogom zove kockanje. Neko će pobediti, a neko će izgubiti. Ono sa čim imam problem, kao kupac koji plaća, je očigledan nedostatak korisničke usluge. Nisam osoba kojoj je teško ugoditi, i u stvari, obično sam prilično lagodan i prijatan u interakciji sa osobljem. Ali evo dogovora sa mnom, ako mi nećeš pokazati bilo kakvo poštovanje prema mom vremenu tako što ćeš me naterati da čekam 10, 20, da čak 30 minuta u ćaskanju samo da bih postavio pitanje ili potvrdio neke informacije za mene, i nikad ne upadaj ni jednom da kažeš da smo sada toliko zauzeti, molim te, vrati se kasnije, to će mi biti problem. Otkrio sam da sam često spreman da previdim lošu uslugu kada se nadoknadi besplatnom ili dve za moju lojalnost i strpljenje. Otkrio sam da Limitless donosi hrabar izbor da ne nadoknađuje njihov lošiji servis malim znakovima koji ometaju igrače. Nisam dobio nikakve dodatne bonuse, osim prva tri, i dobio sam nagradu za lojalnost tek sledećeg dana nakon što sam jednom deponovao. Za 15 okretaja po 0,50. Poslednji incident dogodio se pre nekoliko dana. Čitao sam neke kritike o Limitless-u i postojao je paragraf koji je govorio o tome koliko oni cene svoje igrače, i to su pokazali pružajući konstantan izbor čipova i okreta, i sećali se svojih gostiju na njihov rođendan uz poklon čipa . Moj rođendan je bio 10/14, pa sam otišao u kazino i pitao se da li je moguće dobiti rođendanski bonus o kojem sam čitao. Brango i Ekstrem su mi pažljivo poklonili po jedan fini čips, tako da se nisam osećao kao da je to čudno tražiti. Pitao sam u ćaskanju da li je moguće da je dobijem. Ostao sam tamo 20 minuta čekajući odgovor koji nikada nije stigao. Sledećeg dana sam ponovo otišao da ćaskam, i ignorisan sam 19 minuta dok konačno, neko nije došao na ćaskanje da mi kaže da nema ništa za mene. Nažalost. Bio sam malo ljut, ali nisam iznenađen. A ja sam se tada pozdravio, tako dugo, zbogom, i odskočio. Tako da mi je bio lak izbor da svoj posao usmerim na drugo mesto. Možete izdržati neko vreme pružanjem neljubazne korisničke usluge, ako odvratite pažnju gostiju koji dolaze u vašu kuću da polože svoj novac uz sitne znake zahvalnosti. Ali nećete stići daleko ako me ostavim da sedim u ćaskanju 20 minuta, više od 3 puta, ne priznajući me, pa odem, a onda se čak ni ne pretvaram da se izvinjavam nudeći podsticaj za izvini/ne izvini. . Oni ne nude povraćaj gotovine i imaju čudno pravilo o tome kako treba da stanemo u red prvog u mesecu, i to samo prvog, da dođemo da molimo za neki deo naših gubitaka. Vi jednostavno niste dovoljno sjajni da bih podneo ovu situaciju iznenađujuće lošeg kvaliteta. Bezgranično, želeo sam da dođem i ostanem i igram se sa tobom zauvek. Uradio sam. I ne volim da moram da pišem ovu recenziju. Ali drugi su to primetili pre mene, a drugi će nesumnjivo doživeti sličan razočaravajući susret posle mene. Tako da se osećam obaveznim da idem u zapisnik sa činjenicama pri ruci. Onda je drugima koji vam daju korist od sumnje barem rečeno nešto realno, od nekoga ko nema finansijskih zlonamernih potraživanja protiv kazina. Vaš poslovni model i interakcije osoblja sa vašim gostima stvaraju buku u zajednici koja nije komplementarna, a ne samo od mišljenja nekoliko nezadovoljnih igrača koji ne znaju o čemu pričaju. O vama se diskutuje u nepristojnim terminima u vezi sa susretima koje ljudi imaju u objavama na kazino forumima širom interneta, od strane iskusnih igrača koji imaju dobru reputaciju i troše novac koji ima pravi uticaj na industriju onlajn igara.
So.... as much as I was wanting this casino to be a part of my select favorites, sadly I cannot in good faith to my fellow players give them my recommendation. There were signs from the beginning that for whatever reason this House was lacking in several crucial areas. However, I chose to give them a chance to show me that they were deserving of my patronage. I redeemed a total of 3 bonus coupons, intermingled with approximately 8 deposits, cash, and no promotions used. I was able to verify my account in 5 days, and withdrew the max cashout from each of the three free spins coupons with no issues. I did not experience any winnings from my straight cash deposits, but I am making no inferences from that. It is after all called gambling for a reason. Someone will win, and someone will lose. What I have a problem with, as a paying customer is the blatant lack of customer service. I am not a hard individual to please, and in fact, am typically quite easygoing and pleasant in my interactions with the staff. But here's the deal with me, if you are not going to show me any kind of regard for my time by having me wait for 10, 20, yes even 30 minutes in chat just to ask a question or confirm some information for me, and never even pop in once to say we are so busy right now, please come back later, that is going to be a problem for me. I have found that I am often willing to overlook poor service when compensated with a freebie or two for my loyalty and patience. I came to discover that Limitless makes the bold choice of not offsetting their subpar service with little tokens of distractions to the players. I did not receive any further bonuses, beyond those first three, and only received a loyalty reward the next day after depositing once. For 15 spins @.50 each. The final incident just happened a couple of days ago. I had been reading some reviews about Limitless and there was a paragraph that was talking about how much they appreciated their players, and showed it by providing a constant selection of chips and spins, and remembered their guests on their birthday with the gift of a chip. My birthday was 10/14, so I went to the casino and inquired if it was possible to get the birthday bonus I had read about. Brango and Extreme had thoughtfully gifted me with a nice chip each, so I didn't feel like it was a weird thing to ask for. I asked in chat if it was possible to get one. I stayed in there for 20 minutes waiting for a response that never came. The next day, I went to chat again, and got ignored for 19 minutes until finally, someone came on the chat to tell me there was nothing for me. Unfortunately. I was a little bummed, but not surprised. And I then said goodbye, so long, farewell, and bounced. So the choice was easy for me to take my business elsewhere. You can get by for a while by providing unhelpful unfriendly customer service, if you distract guests that come to your house to lay down their cash with tiny tokens of appreciation. But you won't get far with me leaving me to sit in chat for 20 minutes, more than 3 times, not acknowledging me, so I leave, and then not even pretend to be apologetic by offering a sorry/not sorry go away incentive. They don't offer cash back, and have a weird rule on how we are supposed to line up on the first of the month, and only the first, to come to beg for some portion of our losses. You are just not awesome enough for me to put up with this surprisingly low-quality situation. Limitless, I wanted to come and stay and play with you forever. I did. And I don't like having to write this review. But others have observed this before me, and others will undoubtedly experience a similar disappointing encounter after me. So I feel obligated to go on record with the facts at hand. Then others who give you the benefit of the doubt at least have been told some realness, from someone with no financial malice claims against the casino. Your business model and staff interactions with your guests are creating a buzz in the community that is not complementary, and not just from the opinions of a few disgruntled players who don't know what they're talking about. You are being discussed in unflattering terms regarding encounters people are having in posts on casino forums all over the internet, by seasoned players who have good reputations and spend the kind of money that has a real impact on the online gaming industry.
