Regals Casino - Igrač je uspio otvoriti račun iz ograničene države.

Hi I deposited 100 euro at this casino, the deposits 25, 25 and 5p. I played starburst and managed to grow my last deposit to 1000 euro, I attempted to with draw and couldn't. I mailed there support and was informed they need verufication documents, I sent all documents requested and awaited verification. I later tried to check ip on verification by logging into my account. I received a message saying " account disabled by administration ". I took no bonuses and when I enquired off chat why my account had been disabled chat were vague and said I should further any questions I have to their e mail support. I requested their licensing details and was told to see the bottom of their home page,,chat was arrogant and I almost felt they were laffing at me,,they hold the ole master license from curoco..Antillephone NV..more or less no protection,, I just want to warn people to tread carefully with this casino as, to me, their conduct has been rogue. I Would appreciate any help the guru might offer.

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://regalscasino.com/en/terms-and-conditions:

"When it comes to gambling laws, they differ from country to country. The following is a list of countries where online gambling is illegal, so you cannot create an account at Regalscasino: UK, USA, Spain, France, Netherlands, Ukraine (including temporarily occupied territories), Curacao, Aruba, Sint Maarten, Bonaire, Sint Eustatius, and Saba, Dutch West Indies, Statia, Singapore and Italy. Regalscasino has the right to suspend any account created by residents of these countries, as well as to cancel deposits and bets."

Since there is no possibility to register an account from a restricted country (see the screenshot below), I would like you to advise which country you have chosen when opening your account.

Could you please forward your account details? How long ago was your account created and was it verified in the past?

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.