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I first requested a withdrawal of 1400 on September 17, 2022. I half been talking frequently with Abe at customer services and he let me know the wire transfer would take up to 5 days to process and then up to another 15 to be completed. I had to go to my uncles funeral and needed these funds to go so he told me that eco pay was faster. I canceled that withdrawal and requested a transfer with eco pay. Knowing I would start back at square one for the processing 5 day count. A day later I was told my ecoaccount was canceled so I tried the wire transfer again. I missed my uncles funeral because of funds but then ended up in the hospital with pneumonia. I am a terminally I’ll single mom of two and after my health got bad there I decided I needed the money asap. I opened a bitcoin account and again cancled and re did the withdraw with bitcoin because it says it’s an INSTANT withdraw. It was not instant. Emails and live chats i sued and I was told it again would be another 5 days for processing. So I could do nothing but wait. I then received a email saying they took all my funds because of BONUS ABUSE!!! I asked to clarify and was told because I played the 25 free splits that were emailed to me daily I abused the bonus!!!WHAT!!! Why would a casino send you "daily" free spins if I wasn’t allowed to play them? Why would I have not been told about this? I won on deposited funds. Why would they set me up for that. That’s intrapment. Who wouldn’t play 25!free spins if they are sent to your email daily? I live chatted or emailed with this casino almost daily amd nothing about bonus abuse was mentioned. The phisical and mental abuse i have been subject to throughout this is literally killing me. Stress speeds up my illness and I suffer from horrible seizures which cause brain bleeds. I this money has already been allocated and now I am under serious duress having been told I will not be receiving it. Even writing this out is causing me such anxiety i have to medicate myself to keep my vitals from skyrocketing. This is so unfair, it’s completely a scam as I did nothing wrong. Please help me. I need this money. I deserve this money and the damage this whole situation is causing me is seriously damaging my health.

Dear Brookerad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your bonus and deposit histories, along with any relevant communication, to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No problem. This was just sent to me. First I’ve heard back. They are bashing my character and I am very upset about this. I’ve don’t nothing wrong. Now it shows I was making money from the beginning of September. I swear to you that if I had that amount of money I would have cashed out long before. I’m a struggling single mom who is dieing and there is no way I would have had that kind of money in my account. I quickly won and was up to 1500 or around there got to 1400 and that was it. No more!! I’m not a gambling addict! I needed the money. I will send all screen shots. I am physically and emotionally distraught by these accusations and by the way I’m being spoke to. If they show you the log from chats with support we were working together wonderfully, he helped my request a withdrawal because it’s the first time I’ve ever even done it!! I didn’t k ow what I was doing at all. He was very helpful and now I’m being spoken to like a dirty criminal!!!

this is in response to showing the definition of Bonus abuse and how I didn’t do anything remotely close. As I said this is al new to me.

let me get you Dwayne

one moment please

please note that your withdraw was cancelled due to the follwing rule

Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. If an account is confirmed to fall under the Bonus Abuse category, we reserve the right to void all winnings generated on the account. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.

If Your activity in Our Online Casino, by itself, is not abusive, but Your activities with other online merchants, as indicated by our fraud detection tools, constitutes abuse of Our bonuses, promotions, policies or rules.

Examples of bonus or promotion abuse, but are not limited to:

- delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;

- leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed;

- claiming free bonuses that exceed a 3:1 bonus to deposit ratio (free bonuses include but are not limited to Free Spins, Calendar bonuses, Scratch Card bonuses, Tournament prizes, Race prizes, Mailer bonuses, Goodwill bonuses awarded by account managers, etc.)

- playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;

- using strategies that take advanta

Thank you very much, Brookerad, for the forwarded emails. Do I understand correctly that your last deposit was placed on the 20th of September?

I can see that you have had the amount of €1,400 available in your account even before.

Could you please advise why you were asked to deposit using the same payment method again when you had an active balance in your account?

Thank you, Brookerad, for all the forwarded screenshots. However, you still didn't answer my last question. Could you please advise why you were asked to deposit using the same payment method again when you had an active balance in your account?

Ok so I have been accused of bonus abuse which is completely untrue.

specificay they say 3:1 which could stand for more then i thing so it is unclear.

i ask how is this possible that in my history there ARE only 3 bonus listed amd the third is weeks from the first two be used as a reason to confiscate my money. 3:1 is used as saying a player is not allowed to play bonuses 3 days in a row right? Show me where it states I abused the bonuses, what information can you show us, you used to justify taking $1400!from me.k I have received emails, amd spoke with accounting as well as live chat for weeks at the time my withdrawal was processing. Nothing about abuse was mentioned. Also if this is their claim and one of their choices they have to randomly confiscate (how interesting that’s the word used to describe how you took my money) a players winnings why do I know of at least 3!other players who have the same game play as me and had no problem cashing out.?

furthermore as stated in your policies if accused of bonus abuse the player will receive! ALL deposits back and if this is true the thousand I spent paying off the wager of said winnings also should be returned to player.

However this is not the case for me. I deserve my money I withdrew and feel because we said so is not a valid reason for confiscation of funds.

also fun fact the definition of confiscation is as follows

People also ask

What is the full meaning of confiscation?

To confiscate means to take away temporarily for security or legal reasons. It implies an act by an authority upon one of less power. If you use your cell phone in class, the teacher might confiscate it for the day.

https://www.vocabulary.com › confi...

Confiscate - Definition, Meaning & Synonyms - Vocabulary.com

i look forward to your reply as well as the receipt of my deposit you will be making.

Im sorry for the late reply to you . As I just saw your questions but I’m sorry I do t understand your account. I have only started playing online and don’t follow or know some of the ins and outs. Clearly Rich casino does not post or communicate with players holding for a loop home to steal their funds.

also Rich Casino can you tell me where i ha e been abusive to other merchants. I make sure to be polite and respectful of your employees as i worked with the public my whole life and they have a hard job. I can just imaging the abuse some players give them because they have also had their money stolen.

can you provide us with statistics of money confiscated by your casino, the total amount and reasons for taking their funds say for the month of August 2022.

Is this the bonus rule that has been used to confiscate your winnings?

"How many free chips/free spins can I receive before my first deposit?

As a member who has never made a deposit on the account, you cannot receive more than three (3) bonuses."

Dear Brookerad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No please. This money is so important. For the principal as well as the good it would do for my kids and myself.

i still have all the screenshots if you need. Just let me know what to do. You’re the expert. Thank you so much.

Also just so you know I have been waiting. I just received this email.

Could you please answer my previous question?

Is this the bonus rule that has been used to confiscate your winnings?

"How many free chips/free spins can I receive before my first deposit?

As a member who has never made a deposit on the account, you cannot receive more than three (3) bonuses."

If it’s the Bonus abuse the. Yes.

Have you redeemed more than three free bonuses in a row, please?

Dear Brookerad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.