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I deposited $50 on March 5th refused the bonus and then checked with the online support to make sure I had no bonuses on my account which was verified and confirmed that there was no bonuses on my account. Played and won $1200 or maybe $1300 decided to cash out at $1000.

after jumping through hoops to verify my account, my withdrawal was approved but I was notified it would be sent via money wire. Which was fine with me. Days go by with no money coming my way. Logged back into my account and saw that my withdrawal is now only $100. I contacted the online support and they tell me that I was playing on bonus money which I know is not true... what am I supposed to do to get my money now???

Dear Joanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward your cashier and bonus histories along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Joanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.