Način na koji sam deponovao novac je bio kreditnom karticom, a poslednji nakon što su mi rekli da ne mogu da povuku moj novac bio je elektronski transfer. Ali koliko znam, osim ako nisam u toku, kanadski zakon kaže da se povlačenja moraju obaviti putem e-transfera, tako da je zaista irelevantno jer nije legalno dobiti povlačenje u Kanadi u bilo kom drugom obliku osim elektronskog transfera. I ne, pogrešno ste razumeli, postoji zapis o povlačenju u istoriji transakcija, nema zapisa o vraćanju. Prosledio sam vam dokumente koje imam sa više slika ili istorijom transakcija koju sam izbacio tog dana. Razlog što sam uzeo toliko je bio zato što su mi stalno govorili da je vraćeno i da postoji istorija transakcija koja to dokazuje. Ali kada ste poslali da proverite ništa nije bilo tamo. Dakle, moj problem sa celom ovom stvari je što sam uneo zahtev koji dobijam na e-mail u 6:36 ujutro, iz kazina koji me obaveštava da se moje povlačenje obrađuje i da može potrajati do 72 sata da se obradi. Tada je novac uklonjen sa mog računa i ostavio mi mogućnost da igram od 50 dolara i samo 50 dolara, tako da sam odlučio da igram dok čekam da se e transfer obradi. U 7:36 primio sam e-poštu u kojoj je gospodin rekao da su otkazali moje povlačenje zbog toga što nisam položio depozit putem e-transfera i stavio opkladu na depozit. (Ovo je takođe bio problem, ali ne i važan) Nisam video/odgovorio na ovu e-poruku do 8:30 ujutro zbog toga da nastavim da okušam sreću sa još pobedom. Videvši e-poštu, odem i proverim svoju istoriju transakcija da vidim šta se desilo sa ovim novcem i nisam mogao nigde da ga pronađem, sve što sam mogao da pronađem je da je u 6:36 ujutru novac uklonjen sa mog računa i da je poništen. Nije pokazivalo ništa o novcu koji je vraćen na moj bankovni račun. U čemu je veliki problem jer pokušavam da kažeš da sam ja isključivo odgovoran za praćenje onoga što je na mom nalogu, pa sam samim tim ni sam kriv tako da ne moram ništa da radim. Ovde se ne slažem. Ovde ja tvrdim da nije pogrešno. ALI, u ovakvoj situaciji oni su i dalje krivi jer
1. Njihov novac nikada nije trebalo dirati osim ako povlačenje nije prihvaćeno, jer to dovodi do problema preventivni poslovni sukob 101
2. Ne mogu se smatrati zakonski odgovornim za stvari o kojima nisam svestan ili/nisam obavešten ili o kojima sam prekasno obavešten, i na kraju, ne mogu biti smatran za nešto na šta nemam kontrolu. Jedina kontrola koju imam je stavljanje novca na račun, sve ostalo nad čime nemam kontrolu. I obavestili su me da je otkazan. ali, prošlo je 1 sat kasnije, kada je ovo povlačenje navodno vraćeno na moj račun bez mog znanja. tako da su mi informacije davale koje su otkazane ., ali su mi davale u trenutku kada bi ionako bilo kasno da bilo šta uradim po tom pitanju i ne postoji istorija transakcija da je ovo povlačenje deponovano nazad na moj račun samo skinut sa računa . Dakle, ovde čvrsto verujem da ja nisam kriv i da ne mogu biti kriv jer nisam bio obavešten, obavešten i na kraju nemam kontrolu ni nad čim. . Gledam na način na koji ja gledam da čak i da moje oči nikada nisu skrenule, ta transakcija bi se mogla desiti i još bi se desila jer ništa ne pokazuje da se novac vraća i niko vam ništa ne govori, a kada to urade, nema svrhe jer je rečeno za vas je kasno. Ponovo sam vam prosledio sve dokumente koje imam po ovom pitanju na vašu e-poštu
veronika.l@casino.guru
Hvala vam na vašem vremenu i pažnji. Rešavanje ovog pitanja brzo i pošteno.
They way I deposited the money was with credit card and the last one after being told that they can't withdraw my money was an e transfer. But to my knowledge unless I'm not up to date canadian law states that withdraws have to be done via e transfer so its really irrelevant as it's not legal to get a withdraw in canada in any other form other then e transfer . And no you misunderstood, there is a record of the withdraw in transaction history there's no record of it being put back I have forwarded you the documents I have with multiple pictures or transaction history threw out the day . Reason I took so many was because I kept on being told that it has been put back and there was the transaction history to prove it. But when u sent to go check nothing was there . So my problem with this whole thing is that i put in a request I get am email at 6:36 am , from casino letting me know that my withdraw is being processed , and it can take up to 72 hours to process. That's also when the money was removed from my account and left me with a playable of $50 dollars and only $50 dollars so , I decided to play while I wait for e transfer to to be processed . At 7:36am I received an email telling Mr that they canceled my withdraw due to not having don't a deposit via e transfer and placing a wager on the deposit . (Thus was also a problem but not an important one ) I didn't see/ respond to this email till 8:30am due to continue to try my luck with winning more . Seeing the email I go and check my transaction history to see what happened with this money and I couldn't find it anywhere all I could find was at 6:36am the money had been removed from my account and that it was canceled . It showed nothing of the money being deposited back into my bank account . Which is where the big problem is because there trying to tell my I'm solely responsible for keeping track of what's in my account therefore its no fault of there own so don't have to do anything . This is where I disagree. This is where I state that there not wrong. BUT, in a situation like this they are still one at fault because
1. They money should have never been touched unless the withdraw was accepted, doing so leads to problems preventative buisness conflict 101
2. I cannot legally be held responsible for things I am either unaware or/ not informed of or informed of to late , and lastly I cannot be held for something I have no control of . Only control I have is putting money into the account everything else i have no control over . And they did inform me that it got cancelled. but, it was an 1 hour after, when this withdraw was allegedly deposited back into my account without my knowledge. so the info was giving to me that was canceled ., but was giving to me at a time where it woukd have been way to late for me to do anything about it anyway and there is no transaction history of this withdraw being depositd back into my account only taken out of the account . So this is where I strongly belive that I'm not the person at fault and cannot be the person at fault because I was not informed, made aware and lastly have no control over anything. . They way I'm looking at isnthat even if my eyes never left that transaction could have and would have still happened because there nothing showing the money going back on and no one is telling you anything and when they do there's no point because it was told to you way to late. Again I have forwarded you all the documents I have in this matter to your email
veronika.l@casino.guru
Thank you for your time and attention in. Dealing with this matter as promptly and fairly .
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