RichKing Casino - Račun igrača je zatvoren.

I have been locked out of my account. I connected to their 'Live Support' and after providing my details and asking for a reason as to why I was locked out, the chat was closed and now it seems they have barred my device and IP address from connecting to the chat and now I can only email them, which I get no replies to. I also have a $900 withdrawal that was meant to be processed already. Please help

Hello bim900129,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RichKing Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Have you ever processed a withdrawal before? Since when exactly is your account closed?

Looking forward to your answer.

Regards,

Nick

Hi, thanks for getting back to me. My account was verified about a week ago, I sent the documents in as soon as I registered the account. I used a match deposit bonus on my $500 deposit and was careful not to break the bonus terms. I never made a withdrawal with this casino before. My account was closed after querying about my withdrawal in "Live Chat".

Hello bim900129,

The usual time frame for account verification is around 2 weeks and during this time the casino might close your account for additional checks in your game play. As the time frame has just passed, could you please advise if the issue still persists? Did you hear anything from the casino since?

I have still had no contact from the casino, all my emails go unanswered.

Thank you bim900129 for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi bim900129,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite RichKing Casino to the conversation to participate in the resolution of this complaint.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi bim900129,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter