Roby Casino - Povlačenje igrača je odloženo.

I deposited 150€ at the casino on 19.02

After I played through the wager I won 4000€ and would like to cash it out since then

this has been the case since 21.02 in 3 payments of 500€ each

I have written to the casino support several times but only get the standard excuse

I'm slowly getting the feeling that the casino is cheating

I hope I can get help here

I also did my KYC with ID card, address proof etc.

please help

Ich habe bei dem Casino am 19.02 150€ eingezahlt

habe dann nach dem ich den wager durchgespielt habe 4000€ gewonnen und möchte sie seitdem auszahlen

dies schon seit dem 21.02 in je 3 Auszahlungen a 500€

ich habe nun schon einige Male mit dem Casino Support geschrieben bekomme aber nur Standard Ausrede

solangsam habe ich das Gefühl das das Casino betrügt

icz hoffe hier kann mir geholfen werden

habe auch meine kyc gemacht mit personalausweis Adresse Nachweis etc

bitte um Hilfe

Hello Quillo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roby Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick

I last wrote to support 3 days ago and asked when my money would finally arrive since I have been waiting more than 1 month and not 1-3 working days as advertised

KFC since about 05.03.25

I earned part of the winnings from the bonus and then wagered it 35x

I won about 2400€ outside of the bonus

Hallo nick

ich hab das letzte Mal vor 3 Tagen mit dem Support geschrieben und gefragt wann endlich mein Geld kommt da ich nun mehr als 1 Monat warte und nicht wie beworben 1-3 Werktage

kfc seit ca 05.03.25

ein teil des Gewinns habe ich im Bonus erzielt und diesen dann 35x gewagert

ca 2400€ habe ich außerhalb des Bonus gewonnen

Thank you Quillo for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Quillo,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Roby Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Quillo, 

We kindly request you to please upload all the requested documents from the verification tab.

Please upload the documents in a PDF format, via verification tab from your profile and please make sure you have not edited or modified the document. Please upload the PDF as it is. Thank you!

Waiting for your update.

Best regards,

RobyCasino team.

What is requested please

that is not said anywhere

I have sent the statement from my credit card from February

and the screenshot of the detailed deposit from 20.02

so tell me what is needed

I have tried to contact the support team several times via email to find out what the problem is and no one answers and here the answer is very quick I don't quite understand it

Was ist denn bitte angefordert

das wird nirgendwo gesagt

ich habe den Kontoauszug von meiner Kreditkarte vom Februar geschickt

sowie den Screenshot von der detaillierten Einzahlung vom 20.02

also sagen sie mir was gebraucht wird

Ich habe versucht mehrmals Per Email mit dem Support Team Kontakt aufzunehmen was das Problem ist und keiner antwortet und hier geht es sehr schnell mit der Antwort ich verstehe das nicht so ganz