The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player's winnings were subsequently paid by the casino. We marked the complaint as 'resolved' in our system.
Igrač iz Grčke je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do tog dana nisu dobijeni. Problem je rešen pošto je dobitak igrača naknadno uplatio kazino. Označili smo žalbu kao „rešenu“ u našem sistemu.
Tako da sam se malopre registrovao na rollbit (jedan i jedini nalog koji sam otvorio na rollbit-u, uprkos tome što su me ljudi upozoravali da je sajt omega prevara), uplatio sam pre 2 dana preko BTC-a i koristio sam njegovu kladionicu dva dana pre nego što su me na kraju ograničili i tako Zatražio sam povlačenje.
Naravno da sam preokrenuo svoj depozit (mislim 3 puta kada je zahtev za k1 deponovani iznos kao što me je obavestila njihova podrška za livechat).
Moj nalog je verifikovan na nivou 3 iako nisu tražili nikakve dokumente, preuzeo sam obavezu da završim osnovni proces verifikacije.
Pošto je moje povlačenje na čekanju, rečeno mi je da kontaktiram njihovu podršku.
Tako sam i uradio i sa lažnim izgledom, ne samo da me obaveštavaju da posedujem druge Rollbit naloge, već i odbijaju da razgovaraju sa mnom, osim ako „Ništa više za dodati dok ne navedete svoje druge Rollbit naloge".
Obavestio sam ih da imam samo jedan Rollbit nalog i zamolio sam ih da mi daju detalje o ostalom jer su sigurni da su u tolikoj meri u vezi sa njima. ROLLBIT računi koje posedujem.
Ovo je sve zaista neprihvatljivo i molim vas da mi pomognete da vratim svoj novac.
So I registered on rollbit a while ago (the one and only account I opened on rollbit ,despite people warning me of the site being omega scam),deposited 2days ago via BTC and used its sportsbook for two days before they limited me eventually and thus I requested a withdraw.
Of course I have rollovered my deposit (3 times I think when the requirement is for x1 the deposited amount as I was informed by their livechat support).
My account is level 3 verified even though they didn't request any documents ,I took it upon me to complete the basic verification process.
As my withdraw is pending ,I was told to contact their support.
So I did and with a misleading air ,they not only are informing me that I possess other Rollbit accounts but also they refuse to talk to me at all unless "Nothing further to add until you indicate your other Rollbit accounts."
I informed them of having only one Rollbit account and asked them to give me the details of the rest since they are certain to such extend about them.Of course they haven't done so or are replying to me unless I name "all the rest ROLLBIT accounts that I own.
This is all really unacceptable and I am pleading you to help me get my money back.
Dear tzogadoros,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Možete zatvoriti ovaj tiket pošto je moj dobitak uplatio Rollbit.
You may close this ticket since my winnings were paid by Rollbit.
Dragi tzogadoros,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Kao što znate, naše usluge su potpuno besplatne i ne prihvatamo nikakve napojnice. Ali ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilotu, to bi mi mnogo značilo. Evo veze: https://vvv.trustpilot.com/evaluate/casino.guru . Vaša iskrena recenzija i svi predlozi o tome kako možemo da poboljšamo bili bi neverovatno dragoceni, ne samo za nas, već i za druge kojima bi možda bila potrebna pomoć u vezi sa problemima u vezi sa onlajn kazinom.
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Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear tzogadoros,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
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