NaslovnaPritužbeRollbit Casino - Maloletni igrač je izgubio novac, potrebna mu je pomoć oko kazina.
Rollbit Casino - Maloletni igrač je izgubio novac, potrebna mu je pomoć oko kazina.
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Rollbit Casino
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Poslato:
13/05/2024
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Slučaj je zatvoren : 04/06/2024
Slučaj je zatvoren
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pre 3 meseci
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The player from Connecticut signed up and played at Rollbit without undergoing an ID check, despite being underage. He lost a significant amount of money that was intended for medical expenses, causing distress within his family. The casino did not respond to his attempts at communication. We explained that the casino typically verified identity only upon withdrawal requests and that the player had breached terms by registering underage. The case was closed as it involved legal issues beyond our competence and required intervention by licensing and local authorities.
Igrač iz Konektikata se prijavio i igrao na Rollbitu bez provere lične karte, uprkos tome što je maloletan. Izgubio je značajnu sumu novca namenjenog za medicinske troškove, što je izazvalo nevolje u njegovoj porodici. Kazino nije odgovorio na njegove pokušaje komunikacije. Objasnili smo da kazino obično verifikuje identitet samo nakon zahteva za povlačenje i da je igrač prekršio uslove registracijom maloletnog. Slučaj je zatvoren jer je uključivao pravna pitanja van naše nadležnosti i zahtevala je intervenciju izdavanja dozvola i lokalnih vlasti.
Zdravo, igrao sam na Rollbit-u i prijavio sam se pre 3 godine kada sam počeo da gledam aiezee na Jutjubu i trzao se igrajući i osvajajući mnogo novca, a on je stalno govorio da potpišem pre nego što je to bilo odlično mesto, ali sada imam 18 godina i živim u Konektikat … ali uspeo sam da se prijavim bez problema i čak mi pomažu da uplatim i sve bez traženja lične karte ili bilo čega. Moji roditelji su stvarno ljuti na mene jer sam izgubio novac koji je bio za mame doktore i medicinske stvari jer imam oblik autizma. Zaista nije trebalo da igram i nisam znao da ću izgubiti toliko novca. Mislio sam da će biti lako kao što je aiezee izgledalo i nastavio da razmišlja o tome kako da se registrujem i da oni ne proveravaju tvoje godine ili bilo šta drugo. Zaista mi treba pomoć jer kazino neće odgovoriti ni meni ni mom tati i jako su uznemireni zbog mene. Ne znam šta da radim i stvarno se nadam da ću to nekako popraviti. Molim vas pomozite mi 😪
Hi, I was playing on Rollbit, and has signed up 3 years ago when I started watching ayezee on YouTube and twitch playing and winning lots of money and he kept saying to sign bc it was a great place but I am 18 now and live in Connecticut … but I was able to sign up no problem and they even help me deposit and everything without asking for a id or anything. My parents are really mad at me bc I lost money that was for mummy doctors and Medici al stuff because I have a form of autism. I really shouldn’t have played and didn’t know I would lose that much money. I thought it would be easy like ayezee made it seem and kept taking about how to sign up and that they don’t Che k your age or anything. I really need some help pls because the casino won’t answer me or my dad and they are very upset to me. I don’t know what to do and really hope I can fix this somehow. Pls pls help me 😪
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Rollbit kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Koja je tačno svrha žalbe jer izgleda da nema problema jer ste se jednostavno registrovali i tamo izgubili novac?
Prema uslovima, bilo vam je dozvoljeno da igrate tamo i ako vaša zemlja ima poseban zakon za to, igrač je odgovoran za svoje postupke.
Pozdravi,
Nick
Hello goingtofilmschool,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollbit Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What exactly is the purpose of the complaint as there doesn't seem to be any problem as you simply registered deposited and lost money there?
According to the terms, you were allowed to player there and if your country has specific law for that, the player is responsible for their actions.
Zdravo Nik, hvala ti na brzom odgovoru. . . Da li mislite verifikovan kao da sam imao nalog? ili verifikovan od strane kazina? Kazino nikada nije stavio nikakva ograničenja na moj nalog i mnogo puta je razgovarao sa njima o tome kako da uplatim novac i rekao mi je kako da popunim kod preporuke od aiezee-a kada sam se prijavio za posebne bonuse. . što zapravo nije bilo nikakvih bonusa ni za korišćenje njegovog imena. i ne pokušavam samo da budem osoba koja je izgubila mnogo novca i želi svoj novac nazad jer su izgubili i pokušavaju da okrive nekog drugog. . .
ali nakon što je moj otac pronašao moj laptop otvoren za rollbit.com sajt i prošao je kroz njega i bio je veoma ljut na mene i pitao me kako sam to uradio i mogao sam da igram na mreži iako nisam imao nikakvu licencu ili ništa. i bilo je lako. jer me nikada nisu pitali, ali sam mnogo puta razgovarao sa podrškom o tome kako uplatiti novac na različite načine. . Priznajem da nisam želeo da moj tata sazna da bi mi pomogli da koristim različite kriptovalute i slično, a aiezee nam je rekao kako da napravimo novčanike i slično. . . samo sam ispunio jedan formular i to je bilo sve i onda sam igrao i bilo je uzbudljivo i zaglavio sam u igranju sve vreme koje sam mogao i počeo sam da koristim novac koji nije trebalo da se koristi. zapravo sam deponovao preko 17000 dolara tokom vremena, ali ne tražim to nazad. . moj otac i ja smo razgovarali o tome i to je delom i moja krivica, a on razume da oni imaju posao i da ne traži sav novac nazad, čak ni polovinu. . .
Ja samo pokušavam da vratim mali deo toga i onda moram da radim radeći sve što mogu da vratim novac radeći dvorište i stvari da vratim deo toga jer ne mogu da dobijem posao zaista sa mojim stanjem trenutno, tako da on tera me da radim sa njim po kući i ostalo, a onda da nađem posao kad budem mogao za par godina. i morate imati 21 godinu u Sjedinjenim Državama/CT. . . ali je lako za veliki kazino da SAMO NAPIŠE USLOVE kako bi zadržao odgovornost od sebe. .
ali koje su onda njihove odgovornosti? samo da prikupim što više novca od bilo koga da li ima 14 godina ili da je terorista iz onoga što sam pročitao, međunarodno pravo kaže:
„Maloletnici, ILI maloletnici sa intelektualnim invaliditetom, (i odrasli sa intelektualnim invaliditetom) nemaju pravnu sposobnost da daju pristanak na seks, medicinski tretman ili procedure, ili da sklapaju ugovore."
i iz onoga što mi je rečeno, sajtovi zapravo sprečavaju maloletne ljude i traže poslednja 4 člana socijalnog osiguranja ili kopiju licence da dokaže ko su i koliko su stari zbog krađe identiteta. pronašao sam ove priloge radi vaše udobnosti.
Zaista te cenim. . . Znam da sam pogrešio, ali kada se slot strimer i kazino reklamiraju i igraju na IouTube-u BEZ starosnih ograničenja na video snimcima, mnogo maloletnih ljudi to vidi i ja sam samo želeo da osvojim novac kao aiezee bc on bi osvojio mnogo novca i recite toliko puta svaki video kako da igra i koliko se zabavljao, a novac koji je osvajao je bio tako lud i i ja sam želeo da pobedim. . ali nije bilo nimalo lako. . . i nije bilo zabavno nakon što ste počeli da gubite. A ako pogledate njihove KIC TOS i AML politike, kažu da koriste 5 FAZA KIC, VERIFIKACIJU IDENTITETA I STAROSTI, adresu i zemlju državljanstva koristeći i identifikacione dokumente" kako bi sprečili kockanje maloletnika, ilegalne zemlje i pranje novca bilo kog tipa, ali možete videti snimke ekrana koje nikada nisu uradili ni jedan. hvala ti Nick.
Hi Nick, thank you for your quick reply. . . Do you mean verified as in that I had an account? or verified by the casino? The casino never put any restrictions on my account and had talked to them many times about how to deposit and put was told how to fill out the referral code from ayezee when i signed up for special bonuses. . which actually there werent any bonuses for using his name either. and im not just trying to be a person who lost a lot of money and wants their money back because they lost and are trying to blame someone else. . .
but after my father found my laptop open to the rollbit.com site and he went through it and was very mad at me and asked me how i did this and was able to play online even though i didnt have any license or nothing. and it was easy . because i was never asked but had talked to support many times about how to deposit different ways. . i admit i didnt want my dad to find out so they would help me use different crypto and stuff and ayezee told us how to make wallets and stuff too. . . i just filled out one form and that was all and then i played and it was exciting and i got very very stuck playing all the time i could and i started using money that was not supposed to be used. i actually deposited over $17000 over the time but im not looking for that back. . my father and i discussed it and it is part my fault, and he understands that they have a business and isn't asking for all the money back, not even half. . .
im just trying to get back a small portion of it and then i have to work doing whatever i can to make the money back doing yardwork and stuff to pay back part of it bc i cant get a job really with my condition right now so hes making me work with him around the house and stuff and then get a job when i can in a couple years. and you have to be 21 in the united states/CT. . . but its easy for a big casino to JUST WRITE TERMS to keep liability from themselves. .
but then what responsibilities are theirs? just to collect as much money as possible from anybody whether a 14 year old or it be a terrorist from what i read, international law states:
" Minors, OR minors with intellectual disabilities, (and adults with intellectual disabilities) lack legal capacity to give consent to sex, medical treatment or procedures, or enter into contractual agreements."
and from what i am told, sites actually keep out underage people & ask for the last 4 of their social security or a copy of a license to prove who they are and how old they are because of identity theft too. i found theses attachments for your convenience.
I really appreciate you. . . i know i was wrong, but when a slot streamer and a casino are advertising and playing on YouTube WITHOUT age restrictions on the videos there's a lot of underage people that see it and i just wanted to win money like ayezee bc he would win a lot of money and say so many times every video how to play and how much fun he was having and the money he was winning was so crazy and i wanted to win too. . but it wasn't easy at all. . . and wasn't fun after you start losing. And if you look at their KYC TOS and AML policies, they say they use a 5 STAGE KYC, IDENTITY AND AGE VERIFICATION, address, AND country of citizenship using and identification documents" to prevent underage gambling, illegal countries, and money laundering of any type, but you can see the screenshots they never did even one. thank you nick.
Strimer uopšte ne sme biti povezan sa kazinom jer ne radi za njih. Sve što bilo koji strimer tvrdi uopšte nije relevantno osim ako kazino to sam ne izjavi.
Takođe, sve dok niste tražili povlačenje iz kazina, oni nisu imali razloga da verifikuje vaš identitet.
Pošto je vaš slučaj više vezan za zakon, preporučio bih da kontaktirate nadležne organe za licenciranje kazina i vaše lokalne vlasti jer nije u našoj nadležnosti da se bavimo pitanjima vezanim za zakon.
Postoji li još nešto sa čime bismo vam mogli pomoći?
Hello goingtofilmschool,
The streamer must not be related to the casino at all as they are not working for them. Anything any streamer claims is not relevant at all unless the casino states it by their own.
Also as long as you did not request a withdrawal from the casino, they had no reason to verify your identity.
As your case is more legal related, I would recommend to contact the casino's licensing authorities and your local authorities as it is not in our competence to deal with law related issues.
Zdravo Nik, hvala što ste odvojili vreme za ovo. Dakle, strimer Aiezee DEFINITIVNO je 100% radio ZA Rollbit, što ga je u suštini učinilo glasom Rollbita, tako da bi ovo trebalo da vam pomogne da razumete i odgovorite na vašu izjavu „osim ako kazino to sam ne izjavi". Dakle, jasno je da on govori u ime Rollbita. Osim toga, plaćao mu je 4 miliona dolara mesečno da igra na Rollbit-u, Nik... plaćen je da promoviše svoj sajt pod njegovim kodom preporuke skoro 3 godine i nedavno je napustio Rollbit i sada ga plaća gamdom.com i partner je sa gamdom.com da igra i promovišu svoj sajt. https://ioutu.be/15l-vKSKSrvOs?si=nagvLe-6EjoMc4pKs
ovo je video na Jutjubu gde on najavljuje da napušta ugovor sa Rollbitom i radi sa Gamdom-om jer je dobio bolju ponudu da ih igra i promoviše. Sve ovo možete videti i čuti na početku videa.
takođe, što se tiče povlačenja, tražio sam povlačenja … zbog čega pokušavam samo da nadoknadim 6000 dolara od 17 000 dolara koje sam deponovao. I da su uradili KIC nakon mog prvog zahteva za povlačenje, ne bih bio u ovoj situaciji u kojoj sam trenutno 😩
I ne mogu da pronađem nijednu kontakt informaciju za njihovo licenciranje, a takođe bi bilo izuzetno teško da bilo šta uradi kada posluju van Curacao-a.. z što je razlog zašto pokušavam da pronađem kompaniju kao što ste vi da mi pomogne oko Ova situacija. Plus, pokušaj da se tako nešto legalno iznese pred sud ili bilo šta što znam da znate bilo bi praktično nemoguće, da ne kažem potpuno neizvodljivo, a pošto imaju toliko novca, nemoguće je da neko ko nema novca zapravo uzme legalno akcija… Došao sam kod vas tražeći pomoć jer nemam drugu opciju i veoma cenim ako razumete šta god možete da uradite da mi pomognete da izađem iz ove situacije. Zaista cenim
Hi Nick, thanks for taking the time on this. So the streamer Ayezee DEFINITELY 100% was working FOR Rollbit which is essentially made him the voice of Rollbit so this should help you understand and answer your statement of "unless the casino states it by their own". So this clearly is him speaking on behalf of Rollbit. Plus he was being paid $4 million a month to play on Rollbit, Nick… paid to promote their site under his referral code for almost 3 years and just recently left Rollbit and is now being paid by and is partnered with gamdom.com to play and promote their site. https://youtu.be/15l-wXXrvOs?si=nagvLe-6EjoMc4pX
this is the YouTube video where he announces that he is leaving being contracted by Rollbit and working with Gamdom because he received a better offer to play and promote them. You can see and hear all of this at the Beginning of the video.
also, as far as withdrawals go, I did request withdrawals … which is why I’m only trying to recoup $6000 of the $17,000 that I had deposited. And if they had done a KYC after my first withdrawal request I wouldn’t be in this Situation that I’m in right now 😩
And I cannot find any contact information for their licensing, and also it would be extremely hard to very anything when they operate out of curaçao .. z which is the reason I’m trying to find a company such as you guys to help me with this situation. Plus, trying to bring something like this legally to court or anything I know you know would be virtually impossible, not to mention completely not feasible and since they have so much money, it’s impossible for someone who doesn’t have money to actually take legal action… I came to you guys asking for help because I don’t have another option and I have a greatly appreciate it if you could understand whatever you can do to help me out of this situation I do really appreciate
Bilo bi sjajno kada bi svi kazina uradili verifikaciju pre nego što bi dozvolili bilo kom igraču da tamo deponuje, ali nažalost to nije situacija na tržištu i oni to rade samo kada zatražite povlačenje (neki kazino vam čak dozvoljavaju da povučete manji iznos novac bez verifikacije) Na kraju krajeva, vi ste taj koji je prekršio uslove kazina registracijom maloletnih jer svaki igrač treba da pročita uslove pre nego što se pridruži kazinu. Registracijom prihvatate njihove uslove i odredbe i od tada pa nadalje, samo ti autoriteti bi mogli da vam pomognu jer ne možemo da ih nateramo da nastave u tom slučaju zbog kršenja pravila kazina.
Čak i ako je činjenica da je strimer radio za Rollbit, to ne menja situaciju jer bi onda odgovornost kanala za striming bila da ne reklamira kockanje za maloletnu osobu.
Zaista mi je žao što nismo u mogućnosti da vam pomognemo u ovom slučaju, ali su nam ruke u suštini vezane.
Sada ćemo biti primorani da zatvorimo žalbu iz gore navedenog razloga.
Srdačan pozdrav,
Nick
Hello goingtofilmschool,
It would be great if all the casinos would do a verification before allowing any player to deposit there but unfortunately this is not the situation on the market and they do it only once you request a withdrawal (some casino even allow you to withdraw smaller amount of money without verification) After all, you are the one who breached the casino terms by registering underage as every player should read the terms before joining a casino. By registering, you accept to their terms and condition and from there on, only those authorities would be able to help you out as we can't enforce them to proceed in such case due the breach of the casino rules.
Even if it would be a fact that the streamer worked for Rollbit, it does not change the situation as then it would be the streaming channel responsibility to not advertise gambling for underaged person.
I'm really sorry that we are unable to help you out with this case but our hands are basically tied.
We will be now forced to close the complaint for the above mentioned reason.
Best regards,
Nick
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