The player from New Zealand had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The Complaints Team initially advised the player to wait for the standard processing time and requested updates regarding the status of the withdrawal. However, due to a lack of response from the player after multiple attempts to communicate, the complaint was rejected as further investigation could not be conducted.
Igrač sa Novog Zelanda je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do tog dana nisu dobijeni. Tim za žalbe je prvobitno savetovao igrača da sačeka standardno vreme obrade i zatražio ažuriranja u vezi sa statusom povlačenja. Međutim, zbog nedostatka odgovora igrača nakon višestrukih pokušaja komunikacije, žalba je odbijena jer nije mogla da se sprovede dalja istraga.
pa, igrao sam u rollko kazinu, oni imaju dobar raspored na tamošnjoj veb stranici i laka za korišćenje donja strana je čim želim svoj novac, potrebni su dani i dani, a isti masažeri iznova i iznova kažu da nam pošalju e-poštu pa da im pošaljem 20 e-poruka ni jedan odgovor odugovlače igrače da pobeđuju tako da nastavljaju da igraju i gube novac prevara i gladni novca a pobeda i pobeda sve je u zabavi plus držanje kontrole nad kockanjem onlajn kazina bi trebalo da isplate svaki dobitak u roku od 24 sata, svi su gladni novca žele svačiji novac čim želite da povučete novac, oni igraju igre glave i rasipnike vremena
well I have played on rollxo casino they have good lay out on there website and easy to use the down side is soon as i want my money it takes days and days and the same massagers over and over again they say email us so i send them 20 emails not one reply they stall players from there winning's so they continue to play and lose there money its fraud and money hungry a wins a win its all about entertainment plus keeping in control of gambling online casinos should have to pay out any winning's with in 24 hours they all money hungry want everyone's money soon as you want to withdrawal they play head game's and time wasters
Dear Happydays,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear Happydays,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear Happydays,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
