Dragi HarriD2,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Imajte na umu da u skladu sa odredbama i uslovima Roobet kazina :
8. GARANCIJE ZA IGRAČE
Pre nego što počnete da koristite uslugu i na stalnoj osnovi, vi izjavljujete, garantujete, obavezujete se i saglasni ste da:
Kapacitet
8.1. Imate više od 18 godina ili neku drugu zakonsku starosnu dob kao što je utvrđeno svim zakonima koji se primenjuju na vas, bez obzira na to koja je starost veća;
8.2. Imate punu sposobnost da sa nama sklopite pravno obavezujući ugovor i niste ograničeni nikakvim oblikom ograničene poslovne sposobnosti;
8.3. Vaše korišćenje veb-stranice je isključivo po Vašem izboru, nahođenju i riziku;
8.4. Vi učestvujete u igrama isključivo u svom ličnom i neprofesionalnom svojstvu i učestvujete samo u rekreativne i zabavne svrhe;
8.5. Učestvujete u igrama u svoje ime, a ne u ime treće strane ili pojedinca;
8.6. Nećete koristiti Usluge pod uticajem droga ili jakih lekova ili drugih supstanci koje mogu uticati na vaš osećaj rasuđivanja.
Lična informacija
8.7. Sve informacije koje nam pružite tokom perioda važenja ovog ugovora su istinite, potpune, tačne i da ćete nas odmah obavestiti o svakoj promeni takvih informacija;
8.8. Vaše informacije ćete uvek ažurirati i obavestićete nas o svim promenama informacija koje ste dali bez odlaganja.
Štaviše, kada igrač želi da uplati depozit na svoj kazino račun, mora da popuni svoj profil, uključujući datum rođenja. Sistem vam neće dozvoliti da deponujete ako ste mlađi od 18 godina. Pošto ste dali lažne lične podatke, prekršili ste uslove kazina. Izvinjavam se, ali nismo u mogućnosti da dalje pomognemo u ovim okolnostima. Kazino očigledno pokušava da blokira maloletne igrače da deponuju, ali je nemoguće ako se registruju koristeći netačne informacije. Ne ustručavajte se da me kontaktirate ako mogu još nešto da učinim za vas po ovom pitanju, inače ću biti primoran da odbijem vašu žalbu.
Hvala na razumevanju.
Srdačan pozdrav
Veronika
Dear HarryD2,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please note that according to the Terms and Conditions of Roobet Casino:
8. PLAYER WARRANTIES
Prior to your use of the Service and on an ongoing basis you represent, warrant, covenant and agree that:
Capacity
8.1. You are over 18 or such other legal age of majority as determined by any laws which are applicable to you, whichever age is greater;
8.2. You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity;
8.3. Your use of the website is at your sole option, discretion and risk;
8.4. You participate in the games strictly in your personal and non-professional capacity and participate for recreational and entertainment purposes only;
8.5. You participate in the games on your own behalf and not on the behalf of a third party or individual;
8.6. You will not use the Services under the influence of drugs or strong medication or other substances that may affect your sense of judgement.
Personal Information
8.7. All information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
8.8. You will keep your information always up-to-date and you will inform us of any changes to the information that you have provided without delay.
Moreover, when a player wants to make a deposit to their casino account, they have to fill out their profile, including their date of birth. The system will not allow you to deposit if your age is less than 18 years. Since you provided false personal information, you breached the casino's terms. I apologize, but we are not able to help further under these circumstances. The casino clearly tries to block underaged players from depositing, but it is impossible if they register using incorrect information. Please do not hesitate to contact me if there is anything else I can do for you in this matter, otherwise, I will be forced to reject your complaint.
Thank you for your understanding.
Best regards
Veronika
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