Dragi kazino guru,
Nakon žalbe igrača, Roobet bi želeo da predstavi svoj zvanični odgovor na istu.
G. Džek je otvorio hi 4. jula 2023. i uskoro počinje da pokazuje neka čudna ponašanja kroz bonus za prosjačenje:
- 11. jul - Poslao poruku: "Zdravo. Da li imate dostupnih bonusa? Ako ne, tražio bih zatvaranje računa. Samo ako nema dostupnih bonusa, ako želite da vratite nešto novca."
- 12. jul - Poslao sam poruku: "Molim vas da zatvorite moj nalog. Bilo je užasno iskustvo igrati ovde. Prelazim na ulog. Ovi bonusi su neverovatno loši kao i igrači"
- 13. jul - Poslao poruku: "Želim da ponovo otvorim svoj nalog"
Nakon gore navedenog incidenta, igrač je nastavio da igra sa Roobet-om i više puta je usvojio istu strategiju da traži bonus ili zatvori svoj račun. Ovo se često dešavalo sve do oktobra, kada je Roobet odlučio da zatvori račun igrača zbog preteranog prosjačenja bonusa i potencijalnih znakova problema sa kockanjem.
Roobet je zatvorio račun igrača 20. oktobra i poslao igraču preostali iznos na njegovom računu i bonus (poslat 4. novembra). Igrač je obavešten o takvoj odluci prema priloženoj poruci.
Nakon što je Roobet zatvorio nalog, igrač je počeo da preti našem timu slanjem poruka poput ovih:
- „Jebi se ti i svi tvoji zaposlenici koji prevare. Nadam se da ćeš ti i svi članovi tvoje porodice dobiti neoperabilnu s***r u dnu kičme za prevare ljudi. Jebi se ti i jebi Bari Patrik takođe. Kad bude u Engleskoj, skočiću ga i gaziću ga po licu"
- „Kada te nađem BP, nateraću te da progutaš svoje kurve za kuckanje mog jedinog brata. Gui se obesio samo da bi bio njegova ćerka. Uništio si mu porodicu. Liviu ciobanu zna šta dolazi prijavio sam te na svakom veb sajtu Evropola zbog prevare igrača"
Ovo ponašanje igrača, jasno pokazuje potencijalne znake problema sa kockanjem i pojačava Roobet odluku.
Imajući u vidu gore navedeno, Roobet shvata da postupa u skladu sa najboljom praksom i da se žalba igrača neće nastaviti pošto je Roobet već obavestio igrače i poslao preostala sredstva igraču.
najbolje,
Roobet
Dear Casino Guru,
Following the player complaint, Roobet would like to present its formal response to the same.
Mr. Jack has opened hi in July 4th 2023, and soon start showing some strange behavior's through begging bonus:
- 11th July - Sent the message: "Hello. Do you any any bonuses available? If not, I'd like to request an account closure. Only if there are no bonuses available, if you'd like to win some money back."
- 12th July - Sent the message: "Please close my account. It has been a horrendous experience playing here. I'll be moving to stake. These bonuses are incredibly bad as well as roowards"
- 13th July - Sent the message: "I want to reopen my account"
After the above incident the player continued to play with Roobet and repeatedly adopted the same strategy to beg bonus or close his account. This happened in a frequent matter till October, when Roobet opted to close the player account due the excessive bonus begging and potential signs of gambling problems.
Roobet closed the player account on the 20th of October and sent to the player the remaining balance available on his account and bonus (sent in November 4th). The player was informed of such decision as per attached message.
After Roobet closed the account the player started threatening our team through sending messages like the ones below:
- "F**k you and all your scamming employees. Hope you and all of your family members get an inoperable t***r at the base of your spines for scamming people. F**k you and f**k Barry Patrick too. When he's in England I'll jump his a** and c*** stomp his face"
- "When I find you BP I'll make you swallow your t***h for k****ng my only brother. Guy hanged himself only to befound be his daughter. You destroyed his family. Liviu ciobanu knows what's coming for him I reported you on every Europol website for scamming players"
This behavior's from the player, clearly shows potential signs of gambling problems and reinforce Roobet decision.
Attending to the above, it is Roobet understanding that it act in accordance with the best practices and that the player complaint shall not proceed since Roobet has already informed the players and sent the remaining funds to the player.
Best,
Roobet
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