Molim kazino gurua za pomoć jer ne znam gde da se obratim jer smatram da je ovaj kazino prekršio moja prava i ignoriše adekvatnu logiku. sve je bilo u redu sa ovim kazinom do povlačenja mog dobitka. Deponovao sam svoja sredstva preko kriptovalute – jedinog dostupnog izvora za plaćanje i primanje mojih dobitaka, pošto bankovni transferi nisu dostupni u mojoj zemlji. onda su u nepoznatom trenutku bez obaveštenja ograničeni depoziti i povlačenja u bilo kojoj kriptovaluti. naravno, nisu dali vremena za povlačenje dobitaka za igrače onima kojima se to ne sviđa. Oni nemaju drugog razumnog načina da se povuku. Proveo sam više od 10 dana pokušavajući da komuniciram sa finansijskim odeljenjem, tražeći da napravim izuzetak, da promenim region, da izvršim ručno povlačenje ili promenim sistem plaćanja (koji ograničava nedužne igrače i stvara im poteškoće) – kako verujem da su moja prava kao igrača grubo narušena i krše da bi sebi zadovoljili jedno od glavnih pravila za većinu kazina - dobici se obično isplaćuju istim načinom plaćanja koji je deponovan. Naravno, da sam bio obavešten o takvim promenama, unapred bih povukao sredstva i našao drugo mesto za igru. za mene je iznos dobitaka veliki i ne želim da ga verujem nepoznatim meni platnim sistemima sa lošim kritikama i niskim ocenama, za koje nije jasno kako funkcionišu. Ja kazino guru pomažem i Roialstars razumem moju situaciju. Da rezimiramo - ne mogu da dobijem sredstva na bankovnu karticu (kazino fizički ne može da ih pošalje tamo, u mojoj zemlji ne postoje visa i mastercard), a sva druga sredstva plaćanja su nepoznati i nejasni novčanici, koji se takođe povlače na bankovne kartice (što fizički ne mogu da koristim), kao i da imam niske ocene i provizije i mnogo drugih stvari sa kojima nisam spreman da se suočim. Molim roialstars da poštuju dogovor između klijenta i kazina i povuku moj pošteni dobitak načinom plaćanja koji sam koristio za uplatu i da mi ne uskraćuju dobitak, jer na drugim sistemima plaćanja neću moći da ga dobijem i biće izgubljeno. Priložio sam sliku o mom depozitu, o zabrani povlačenja i o dostupnoj listi platnih sistema koje mi roialstars nudi da koristim umesto kriptovalute (ovo je jedina ponuda koja mi je upućena), kao kao i odgovor finansijske grupe. Pokušao sam da rešim problem sa kazinom, ali nisam uspeo.
pss .Molim kazino da ručno promeni moj region kao povlačenje i podrži svog igrača, jer čitajući tužbu roialstars ovde kažu da je za njih glavno zadovoljstvo igrača.za mene je to mesec nerava i stresa, a ne zadovoljstva . Takođe smatram da je pravo klijenta da povuče dobitak na sredstvo plaćanja kojim je izvršen depozit neprikosnoveno pravo klijenta i molim ga da to ne ometa i da svog klijenta ne ostavlja na miru.
I ask casino guru for help because I don't know where else to turn because I think that this casino violated my rights and ignores adequate logic. everything was fine with this casino until the withdrawal of my winnings. I deposited my funds through cryptocurrency - the only available source for me to pay and receive my winnings, as bank transfers are not available in my country. then at an unknown moment without notice deposits and withdrawals in any cryptocurrency were restricted. of course, they did not give any time for withdrawal of winnings for players to the who don't like it. They have no other sane means of withdrawal. I spent more than 10 days trying to communicate with the financial department, asking to make an exception, to change my region, to make a manual withdrawal or change the payment system (which limits innocent players and creates difficulties for them) - as I believe that my rights as a player are grossly violated and violate to please themselves one of the main rules for most casinos - winnings are usually paid by the same payment method, which was deposited. Of course, if I had been notified of such changes I would have withdrawn funds in advance and found another place for me to play. for me the amount of winnings is large and I do not want to trust it to unknown to me payment systems with bad reviews and low ratings, which are unclear how they work. I casino guru help and Royalstars understanding of my situation. To summarize - I can not get funds on a bank card (casino physically can not send them there, in my country there is no visa and mastercard), and all other means of payment are unknown and obscure wallets, which also withdraw to bank cards (which I physically can not use), as well as have low ratings and commissions and a lot of other things that I am not ready to face. I ask royalstars to respect the agreement between the client and the casino and withdraw my honest winnings by the payment method I used to make a deposit and not to deprive me of my winnings, because by other payment systems I will not be able to get it and it will be lost.I have attached an image about my deposit, about the withdrawal ban and about the available list of payment systems that royalstars offer me to use instead of cryptocurrency (this is the only offer that was voiced to me), as well as the response of the financial group. I tried to solve the issue with the casino, but I did not succeed.
pss .I ask the casino to manually change my region as a withdrawal and support their player, because reading the complaint here royalstars said that for them the main thing is the player's pleasure .for me it is a month of nerves and stress, not pleasure . I also believe that the client's right to withdraw winnings to the means of payment by which the deposit was made is an inviolable right of the client and I ask him not to hinder it and not leave your client with a problem alone.
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