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I have lost €22,994.99 so far at Casino RTbet. They have not given me any compensation. I have played and won many tournaments but they have not sent any money to my gaming account. And I have not won any money with them, only lost. They have cheated me!!!!!! Please help me to get some money back. This Casino RTbet is really bad and not fair!!!!!!

Dear maherhein1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would support the case, such as your complete gaming history, please forward it to me.

Please also allow me to ask you a few question so I may understand the situation completely:

• Could you please specify how much you won in the tournaments you participated in but were not paid?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Best regards,

Tomas

Hello, these are the pictures. I also won money in a game but suddenly the money disappeared. The game is called Luchy Pharahon. Now what should I do? I just want to give you a little money back and of course I want to keep playing. I play at many casinos and I have also lost a lot of money but not like with you. Best regards, Maher ****



Thanks for your reply.

Have you contacted casino support about the missing winnings from the game tournaments in the past? What response have you received?

Please forward your interaction with casino support regarding the issue to my email at tomas@casino.guru

Yes, I wrote to them. They told me I would get my bonus on Monday. But unfortunately I didn't get anything!

Ja habe ich denen geschrieben. Sie haben mir geschrieben, dass mein Bonus am Montag bekomme. Aber leider ich habe nichts bekommen!

Thanks for your email.

Please be advised that we require proof you contacted the casino regarding the issue you specified in the complaint thread. Kindly provide us with records of your interaction with the casino to my email at tomas@casino.guru for review.

Hello, I am writing Casino RTbet right now I will show you later what you wrote to me

Hallo, ich schreibe gerade Casino RTbet ich zeige ihnen nachher was sie mir geschrieben haben

I made a video. But I don't know how to send the video to you. Do you have WhatsApp?

Dear maherhein1992,

without any evidence, we can't compel the casino to take any action. Please forward to me any conversation discussing your winnings from tournaments, otherwise the complaint will be closed. I apologize for the inconvenience.

My email is tomas@casino.guru

Dear maherhein1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I wrote to the casino. They told me that RTbet Casino will pay me. Thank you for your support.

Hallo, ich habe mit dem Casino geschrieben. Sie haben mir geschrieben dass Den RTbet Casino mir es bezahlen werden. Ich danke Ihnen für ihre Unterstützung.

Thanks for the update.

Could you please specify how much the casino the casino pays you in winnings from these tournaments?

May we consider the issue resolved?