Zdravo ponovo.
Nažalost, kao što vidite, ovo je jednostavno više isto. Poslao sam 2 bankovna izvoda upravo iz ovog razloga. Prvi prikazuje otvaranje računa na moje ime samo na zahtev. Drugi je moj sledeći mesečni izvod koji prikazuje 30 dana transakcija prema zahtevu. Ta druga izjava ima transakcije u Home Depotu, vrtiću za pse, restoranima i kupovinu blagajničkog čeka od 12.000 dolara. Poslao sam isti e-mail kazino guruu u isto vreme samo da neko nezavisan vidi da se to radi.
Što se tiče pasoša, ovo je onaj koji se nalazi u inklavi. To je potvrđeno u prošlosti u drugim kazinima za isplatu gotovine. Od novembra prošle godine, kada je ovo počelo, niko uopšte nije pominjao moju ličnu kartu kao bilo kakav problem. Samo gledajući tajming, čini se da je to samo još jedna taktika odlaganja. IE "hajde da pronađemo nešto novo da tražimo". PS imaju obe strane pasoša u arhivi jer očigledno ne bi prihvatili ni delimičan dokument.
Taaaaa... U suštini, treba mi kopija moje lične karte (očigledno sa obe strane), izvod iz banke (na moje ime samo iz nekog još neobjašnjenog razloga) i kopija mog računa za struju (ili za gas ili vodu).
Zaustavite me ako ovo pogrešno shvatam, ali zar to nisu sve informacije potrebne za pokretanje novog zahteva za povlačenje? Čini se da ponovo krećemo od nule? Od prošle godine do sada jedini napredak koji smo napravili je da imate moje podatke o bankovnom transferu?
Samo da budem proaktivan, još uvek imate tačne informacije o bankovnom transferu? Ili će to biti sledeća stvar koju ćete ponovo tražiti od mene?
Trenutno ima previše slojeva. Vodim Nataliju koja razgovara sa vama, koja razgovara sa nekim drugim negde drugde.
Najradije bih poslao dokumente Nataliji, koja može da vam ih prosledi, a vi ih možete odneti na odgovarajuće mesto. Ovo bi uspostavilo neku vrstu lanca kontrole i sprečilo da se stvari „izgube".
Takođe mogu da vam pošaljem imejl direktno ako želite da dostavite svoju e-poštu. Jedina stvar koja izgleda ne funkcioniše je slanje informacija nepoznatoj osobi i nadanje da će odgovoriti.
Na kraju ću baciti novi ključ u slagalicu. preselio sam se. Taj ček od 12.000 dolara je bio za moje troškove zatvaranja. Moja lična karta, moj račun za komunalne usluge i moj bankovni izvod odražavaju novu kućnu adresu.
Molim vas da mi što pre javite gde želite da pošaljem dokumente. Podsećanja radi, novi novembar je za manje od 3 meseca.
Držimo prste da ovaj put proces funkcioniše ispravno.
Najlepše želje i vama obojici.
Hi again.
Unfortunately, as you can see, this is simply more of the same. I sent 2 bank statements for this exact reason. The first shows the opening of the account on my name only as requested. The second is my next monthly statement showing 30 days of transactions as requested. That second statement has transactions at Home Depot, doggy daycare, restaurants, and the purchase of a $12,000 cashier check. I sent the same email to casino guru at the same time just so someone independent can see that this is being done.
As for the passport, this is the one that is on file at inclave. It has been verified on the past at other casinos for cash out. Since November of last year when this started, no one at all has mentioned my ID as any type of problem. Just looking at the timing of it, it appears to be just another delay tactic. I.E. "let's find something new to look for". P.S. they do have both sides of the passport on file because they obviously wouldn't accept a partial document either.
Sooo... Basically, I need a copy of my ID (both sides obviously), a bank statement (in my name only for some unexplained as of yet reason), and a copy of my electric bill (or gas or water).
Stop me if I am getting this wrong, but isn't that all of the information needed to start a new withdrawal request? It feels like we are once again starting from scratch? From last year till now the only progress we have made is that you have my wire transfer information?
Just to be proactive, you do still have my wire transfer information correct? Or will that be the next thing you ask me for yet again ?
There are too many layers currently. I am taking to Natalia who is talking to you, who is talking to someone else some place else.
I would prefer to send the documents to Natalia, who can forward them to you, and you can get them to the appropriate place. This would establish some sort of chain of control, and prevent things from getting "lost".
I can also email you directly if you would like to provide your email. The one thing that does not seem to be working, is sending information to an unknown person and hoping they reply.
Lastly I will throw a new wrench in the puzzle. I have moved. That $12000 cashier's check was for my closing costs. My ID, my utility bill, and my bank statement all reflect the new house address.
Please let me know as soon as possible where you want me to send the documents. As a reminder, the new November is less than 3 months away.
Fingers crossed that the process works correctly this time.
Best wishes to you both as well.
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