Hvala, Rubi Vegas Casino tim, na pojašnjenju.
Pre svega, želeo bih da istaknem da maksimalni uslov za isplatu koji se primenjuje u trenutku kada igrač zatraži povlačenje dobitaka iz bonusa, a ne odmah nakon ispunjavanja uslova za klađenje, nije najbolje rešenje. Pogotovo zato što, kao što vidimo, to može izazvati zabunu.
Rubi Vegas Casino tim, mogu li da pitam šta bi se desilo u slučaju da je Nati91 imala stanje manje od 10 puta više od početnog depozita u trenutku kada je ispunila uslov za klađenje, nastavila da igra i povećala svoj balans na više od 10 puta više od početnog depozita? Da li bi joj i dalje bilo dozvoljeno da povuče samo iznos koji je jednak maksimalnoj gotovini iz bonusa ili bi u tom slučaju bio napravljen izuzetak, jer bi jedina razlika bila u tome što igrač ne bi povukao svoj dobitak i ponovo položio pre nego što je nastavio da igra ?
Ipak, u ovom slučaju, važno je napomenuti da je Nati91, pošto je iznos koji je osvojila od bonusa višestruko veći od 4 puta od onoga što bi joj bilo dozvoljeno da povuče, sa sigurnošću se može reći da je verovatnoća da će njen stil igre biti isti i da bi ona akumulirala tako značajan iznos je prilično niska.
Nati91, imajte na umu da zahvaljujući činjenici da kazino ne primenjuje svoje pravilo o maksimalnom isplatu bonusa odmah nakon što igrači ispune uslov za klađenje bonusa, vi ste u suštini samo akumulirali iznos zahvaljujući tome što ste imali sredstva na svom nalogu koja niste bili kvalifikovan za povlačenje, tako, tehnički, stekao nenamernu prednost. Ovo definitivno nije idealna postavka za bonuse u onlajn kazinu, ali u ovom slučaju, s obzirom na okolnosti, primena uslova za maksimalnu gotovinu ne može se smatrati nepravednom, Iz ovih razloga, ova žalba će biti odbijena.
Uz to, naša preporuka za Rubi Vegas Casino tim, kako bi se osigurala transparentnost i sigurnost igrača, i smanjio rizik od zabune, je da preispitaju svoje politike bonusa i da primene uslov za maksimalnu gotovinu u trenutku kada igrači ispune uslove za klađenje. Ako ovo nije održiva ruta, preporučujemo da uložite odgovarajuće napore da informišete/upozorite igrače o načinu na koji se uslov primenjuje. U idealnom slučaju, iskačućim upozorenjem koje se prikazuje igračima odmah nakon što završe zahtev za klađenje. Najmanje što bi se moglo učiniti u vezi sa tim je uključivanje uslova u posebne uslove i odredbe svih ponuda na koje se ovo odnosi i/ili na drugi način obezbediti da igrači budu pravilno obavešteni o uslovima pre ili nakon što traže bonuse.
Thank you, Ruby Vegas Casino team, for clarifying.
First of all, I’d like to point out that the maximum cash out condition being applied at the time a player requests a withdrawal of winnings from a bonus rather than right after meeting the wagering requirement is not the best solution. Especially because, as we can see, it can cause confusion.
Ruby Vegas Casino team, may I ask what would have happened in case Naty91 had a balance of less than 10x her initial deposit at the time she completed the wagering requirement, continued playing, and increased her balance to more than 10x her initial deposit? Would she still be only allowed to withdraw the amount equal to the maximum cash out from the bonus or would an exception be made in that case, since the only difference would have been that the player would not have withdrawn her winnings and redeposited before continuing playing?
Nonetheless, in this case, it’s important to note that Naty91, since the amount that she won from the bonus was a multiple of more than 4x that she would have been allowed to withdraw, it’s safe to say that the likelihood that her game style would be the same and that she would have accumulated such a substantial amount is quite low.
Naty91, please understand that thanks to the fact that the casino doesn’t apply its maximum cash out rule for bonuses right after players complete the wagering requirement of bonuses, you basically only accumulated the amount thanks to having funds in your account that you were not eligible to withdraw, thus, technically, gained an unintended advantage. This is definitely not an ideal setting for bonuses in an online casino, but in this case, considering the circumstances, the application of the maximum cash out condition cannot be considered unfair, Due to these reasons, this complaint will be rejected.
With that being said, our recommendation for Ruby Vegas Casino team, to ensure transparency and player safety, and reduce the risk of confusion, is to reconsider their bonus policies, and to apply the maximum cash out condition at the time players complete wagering requirements. If this is not a viable route, we strongly advise making proper efforts to inform/warn players about the way the condition is applied. Ideally, by a pop-up warning shown to players right after they finish the wagering requirement. The least that could be done in this regard is including the condition in the specific Terms & Conditions of all offers this relates to and/or in another way ensure that players are properly informed players about the condition before or after they claim bonuses.
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