Hej momci,
Dana 23.07.22. dobio sam ogroman Hit na rubyvegas Casino na opkladu od 20€ i osvojio 100.674€.
Nakon toga je počeo problem sa rubyvegasom.
Napravio sam dosta povlačenja na ovom sajtu ranije i trebalo mi je najviše dva dana (to je takođe vremenski okvir koji navode u svojim T&C).
Prvo podizanje dnevnog limita od 1.500€ obrađeno je brzo, ali svaki sljedeći depozit nisu obrađeni punih 11 dana (na čekanju). Na kraju sam uspeo da podignem 15.000€ (mesečni limit). Ali to je bilo potrebno vrijeme do 12.08.22.
Dana 02.08. Malo sam se uplašio da ću izgubiti većinu svojih dobitaka jer sam nastavio da igram, jako sam zavisnik. Zato sam zamolio podršku da postavi dnevni limit gubitka od 500€ za moj račun u 18:15 GMT+2. U T&C Casino piše da igrač može postaviti ovu granicu gubitka ako želi. Priložio sam snimak ekrana Uvjeta i uvjeta.
Vrlo brzo sam dobio odgovor da je ovaj zahtjev proslijeđen nadležnom odjeljenju. I onda... Ništa se nije desilo 10 dana.
Dana 13.08.22, nažalost, izgubio sam svih 85.000€ svog dobitka jer sam nastavio da igram i mogao sam sve izgubiti, čak i ako sam tražio dnevni limit od 500€, kao što Kazino piše u T&C.
Nakon što sam izgubio sve, napisao sam zahtjev i sada su mi odmah odgovorili. Rekli su mi u prvom koraku, da limit gubitka nije ni dostupan. Rekao sam da to nije prihvatljivo jer T&C kaže da je moguće.
Onda sam dobio konačnu odbijenicu mog potraživanja.
"Ovo nam je dostavljeno na pregled i nakon ove revizije, nažalost, nismo u mogućnosti da nadoknadimo vaše gubitke, kada ste tražili da postavite dnevni limit gubitka od 500,00 € nikada nismo potvrdili sa vama da je ovo preduzeto, štaviše, trebali ste imati osjećaj odgovornosti da stupite u kontakt s nama kada ste shvatili da ovi limiti nisu nametnuti umjesto da igrate svoje dobitke. i kao rezultat toga, nećemo biti u mogućnosti nadoknaditi gubitke prema zahtjevu. "
Mislim da nije fer odgovornost svaliti samo na mene. Jasno sam tražio limit, pročitano je i proslijeđeno. Ali onda to nikada nisu implementirali niti su se više javljali. Pretpostavljam da su hteli da sve izgubim. Prije su također odbili moj zahtjev za viši limit povlačenja, čak i ako bi T&C koji kaže veći VIP leven primio više limite. Bio sam lvl8 od 9 na sajtu. Dakle, highroll vip igrač.
Sada su mi zatvorili račun i odbili povraćaj gubitaka nakon zahtjeva za limit. Mislim da mi 02.08.22 nije ostalo 85k, pošto mi je račun zatvoren ne mogu provjeriti. Tako da ne znam tačan iznos spora. Ali trebalo bi da bude oko 40-90 hiljada
Kazina koji koriste T&C da izbjegnu da plate igrače ako pogreše. U ovom slučaju Kazino nije slijedio vlastite T&C tako da smatram da bi ovaj put trebali platiti cijenu.
Molim te pomozi mi. Hvala puno
Hey guys,
On 23.07.22 I landed a huge Hit on rubyvegas Casino on a 20€ bet and won 100.674€.
After that, the issue with rubyvegas began.
I made a lot of withdraws on this site before and I took maximum two days (that's also the time frame they state in their T&C).
The first withdraw of daily 1.500€ limit processed fast, but every next deposit they did not process for full 11 days (on hold). At the end I manged to withdraw 15.000€ (the monthly limit). But that was needed time until 12.08.22.
On 02.08. I got a bit afraid that I will loose most of my winning because I kept playing, I am a very addictive person. So I asked the support to set a 500€ daily loss limit for my Account at 18:15 GMT+2. In the T&C the Casino writing, that a Player can Set this losslimit if wanted. I Attached the Screenshot of the T&C.
I got very fast am answer, that this request was forwarded to the relevant Departement. And then... Nothing happend for 10 days.
On 13.08.22 I sadly lost all the 85.000€ of my winnings because I kept playing and was able to loose all, even if I asked for the 500€ daily limit, as the Casino writes about in T&C.
After I lost all I wrote a claim and now, they answered instant again. They told me in the first step, that a loss limit is not even available. I said that's not acceptable since T&C says its possible.
Then I got a final decline of my claim.
"This was raised to us for review and following this review, unfortunately, we are unable to refund your losses, when you requested to put a €500.00 daily loss limit in place we have never confirmed with you that this has been actioned, furthermore, you should have had the sense of responsibility to get in touch with us when you realized that these limits have not been enforced rather than playing away your winnings. and as a result of this, we will not be able to refund the losses as requested."
I think it is not fair to put the responsibility only on me. I asked clearly for the limit, it was read and forwarded. But then they never implemented it or answered again. I strongly guess they wanted me to loose all. Before they also denied my request for a higher withdraw limit, even if T&C saying higher VIP leven would reciever higher limits. I was lvl8 of 9 on the site. So a highroll vip player.
Now they closed my account and denied the refund of losses after the limit request. I don't think on 02.08.22 I had 85k left, since my Account is closed I can't check it. So I don't know the exact dispute amount. But it should be around 40-90k
Casinos using T&C to avoid pay players if they do mistakes on it. In this case the Casino did not follow the own T&C so I feel like they should pay the price this time.
Please help me. Thanks a lot
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