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It is very hard for us to write about this story. It happened today, we just hope it is not going to happen with us. Unfortunately it looks serious.

Me and my wife made a registration on this website. She create a profile and me too for myself. They allow to put money to my account and I loose a lot money. After I loose my wife stars to play and she won a lot. She was so happy because I loose before and she win. She used her card,she register eith her name. Only problem we usually love to use similar nickname,because we are couple. So today, after 2 weeks waiting we got a bad news. We are close to cry. They said it is duplicate account. Can you imagine, me I m man,she is a woman. Different persons. And they took all of we win. At this moment we are waiting for to get back that she put to the account. They stole her money. It was close to 190 million hungarian ft. This email and review it is just the start. I already speak with our lawyer who start the case to contact with the international police department who responsible things like this. We have many screenshots,videos,speaks,emails. We don t cheat and we don t use the same laptop,we don t use the same ip or anything else. She played. Bellona NV they are bad people. We are really close to cry. Guys they are the biggest cheaters ever. I alredy contact with important people in Hungary to start cancel their service and make it not available in Hungary. I already wrote to Google to not allow them to advertise or cancel every single ads which promote them. I have tools and contact to make a big problem for their. We read many reviews here and we just hope it not going to happen with us. Avoid from them. You can pay with your life.

Dear bptransfer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your wife share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you, or your wife, activated any promotional offers when depositing funds?

I have checked the general terms and conditions, and this is what I found https://select.bet/terms-and-conditions:

"A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, site cookies matches with an already existing account with the company."

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronella,

My wife is not live me. She lives in different town. She use different tools to play. She has a different address, she live far from me. She did not use any promotion. She made a registration with all of her details,her card and everthing is her own. I creared account for myself. Only similar things is th nickname that she and i used. that is all. She won a lot money in standard way,she had luck,however I loose a lot. But i don t mind. She and me live separately. If yu wish she can send you her documents. Do you have a power to override this decision of the casino? Can you help us?

Thank you, bptransfer, for your reply. Since you have lost your funds and it is your wife who's experiencing difficulties claiming her winnings, please advise her to submit a brand new complaint https://casino.guru/complaints/create using her credentials.

Please understand that if we are supposed to help your wife, she needs to contact us on her behalf. We shouldn’t discuss any third party information with you.

Thank you in advance for your understanding.

Since your wife has submitted a new complaint on her behalf, I will reject your complaint now as unjustified.

Thank you very much for your cooperation and understanding and hope to see her problem to be resolved as soon as possible.