Zdravo MATTEO4710,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam ovaj slučaj i iako priznajem važnost dobijanja dodatnih informacija od kazina. Generalno, naše uverenje je da sistem u renomiranim kockarnicama treba automatski da primenjuje ograničene igre i ograničenja maksimalne opklade. Nažalost, ovo još uvek nije industrijski standard, zbog čega se zalažemo da se svaki slučaj procenjuje nezavisno. Kontaktiraću kazino da rasvetlimo ovu stvar.
Želeli bismo da pozovemo Seven Casino da se pridruži razgovoru.
Dragi Seven Casino,
Možete li da nam dostavite dodatne detalje u vezi sa konkretnim slučajevima kada je igrač navodno prekršio uslove? Ako igrač više nije igrao sa aktivnim bonusom, ne bi trebalo da postoje ograničenja za maksimalnu opkladu ili odigrane igre. Ako informacije ne mogu da se dele javno, prosledite mi ih na michal.k@casino.guru
Hello MATTEO4710,
I'm Michal, and I have taken over your complaint. I have reviewed this case, and although I acknowledge the importance of obtaining additional information from the casino. Generally, it is our belief that restricted games and maximum bet limits should be automatically enforced by the system in reputable casinos. Unfortunately, this is not yet an industry standard, which is why we advocate for each case to be assessed independently. I will contact the casino to shed more light on this matter.
We would like to invite Seven Casino to join the conversation.
Dear Seven Casino,
Could you kindly furnish additional details regarding the specific instances when the player is alleged to have breached the terms? If the player has not played with an active bonus anymore, there should be no restrictions on max bet or games played. If the information can't be shared publicly, please forward it to me at michal.k@casino.guru
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