Poštovani kapetanhovdi792,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa kazinom Silver Oak.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Možete li molim vas da podelite snimke ekrana vaših bonusa i istorije transakcija sa vašeg kazino naloga?
- Kada ste poslednji put uspešno komunicirali sa podrškom za kazino?
- Koliko dugo ste igrač kazina i da li ste završili verifikaciju naloga u kazinu, molim vas?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear captainhowdy792,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Silver Oak Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share screenshots of your bonus and transaction histories from your casino account?
- When was the last time you communicated successfully with casino support?
- How long have you been a player of the casino and have you completed account verification in the casino, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Automatski prevedeno: