Slootz Casino - Povlačenje igrača je odloženo.

I deposited 80 euro with a bonus code. Wagered through the requirement. Sent in my documents and got the account verified. After this I requested a withdrawal at november 1st. It has still not been processed. I asked the casino chat like two times and they say financial deperment is busy and its going to be handled "soon". I was also in contact with an afiliate of the casino with whos link I signed up. They contaced the casino and I got told it was going to be handled in two days. But that is more than one week ago and the withdrawal is still "pending":

Dear casinoswe, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

When was the last time you communicated with customer support regarding the issue with your withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi,

Thanks for handling my complaint.

This is my first withdrawal from the casino.

It was a few days ago I last spoke to chat, but I tried again a few minutes ago and I got another answer about "high volume of payment requests".

Regard / casinoswe

Thank you very much, casinoswe, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi casinoswe,

I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your funds. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear Slootz Casino, I'd like to ask you to join this conversation and share more information regarding the case. Can you please specify the reason the player has been experiencing difficulties with the withdrawal of their winnings?

I hope that you can assist in this matter. If you have any supporting evidence, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia