Hvala vam na objašnjenju i pratećim podacima, Nick and Slot Madness.
Dragi ericfiorezollo ,
Nikove tvrdnje i odluka kazina u potpunosti su potkrijepljene relevantnim dokazima.
Postojao je još jedan nalog koji ste kreirali značajno vreme pre nego što je sporni nalog registrovan (isti osnovni lični podaci, ali su korišćeni drugačiji e-mail/broj telefona/adresa), gde je korišćen bonus bez depozita. Moguće je da bi kazino mogao da preispita svoju odluku da ste prvo uplatili depozit na sporni račun, a zatim zatražili i iskoristili dotični bonus bez depozita. Ali, izvršili ste samo verifikacioni depozit nakon što ste akumulirali dobitke od bonusa bez depozita. Dakle, iskoristili ste najmanje 2 uzastopna bonusa bez depozita, a da niste napravili depozit između njih. Zbog toga ne bi bilo moguće povući bilo šta iz vaših spornih dobitaka prikupljenih na ovaj način, jer su nevažeći.
Obaveza igrača je da pročitaju uslove pre nego što ih prihvate. Štaviše, govorimo o bonusima bez depozita i besplatnom novcu. Kazina mogu ograničiti ovaj besplatni novac kako smatraju prikladnim osim ako to nije protivno našem Kodeksu poštenog kockanja. Idealan slučaj bi bio da kazina sprovode svoja pravila softverom. Ali, trenutno to nije industrijski standard, pa smo u mogućnosti da prihvatimo takve procedure. Pored toga, razumljivo je da nijedan kazino svojim igračima ne daje samo besplatan novac dok ne pobede kako bi mogli da povuku svoje dobitke. Da je to dozvoljeno, ne bi imalo smisla da onlajn kazina uopšte nude svoje usluge/bonuse bez depozita.
Dakle, govorimo o višestrukim kršenjima odredbi i uslova kazina - više od 1 naloga registrovanog u kazinu i najmanje 2 uzastopna bonusa bez depozita korišćena bez uplate depozita.
Da su okolnosti bile malo drugačije (isključivo dobici od stvarnog novca, ili nije bilo toliko izmenjenih detalja na profilu vašeg kazino naloga), možda bismo mogli nešto da uradimo. Ali u slučaju kršenja pravila o bonusu u kazinu, dok su sporni dobici akumulirani samo uz bonus bez depozita na koji u osnovi niste imali pravo, ne možemo ništa da uradimo.
Pitanja su sledeća:
Da li znate za pravila u Uslovima i odredbama kazina koja zabranjuju više od 1 bonusa bez depozita bez uplate depozita? Da li ste znali za neki drugi postojeći nalog koji ste ranije registrovali u kazinu ili ste ga zaboravili?
Možete li potvrditi da je vaš depozit uspešno vraćen?
Thank you for your explanation and supporting data, Nick and Slot Madness.
Dear ericfiorezollo,
Nick's claims and the casino's decision were fully substantiated with the relevant evidence.
There was another account you created a significant time before the disputed account was registered (the same basic personal information but a different email/phone number/address was used), where a no-deposit bonus was used. It is possible that the casino would have been able to reconsider its decision if you first made a deposit to the disputed account, and then claimed and used the no-deposit bonus in question. But, you made only a verification deposit after you accumulated winnings from the no-deposit bonus. So, you used at least 2 consecutive no-deposit bonuses without making a deposit between them. Therefore, it would not be possible to withdraw anything from your disputed winnings collected in this way, because they are invalid.
It is the players' obligation to read the terms and conditions before accepting them. Moreover, we are talking about no-deposit bonuses and free money. The casinos can limit this free money as they see fit unless it is not against our Fair Gambling Codex. The ideal case would be if casinos enforce their rules by software. But, currently, it is not an industry standard, so we are able to accept such procedures. In addition, it is understandable that no casino just gives their players only free money until they win so they can withdraw their winnings. If it was allowed, it would not make sense for online casinos to offer their services/no-deposit bonuses at all.
So we are talking about multiple violations of the casino's Terms and Conditions - more than 1 account registered at the casino, and at least 2 consecutive no-deposit bonuses used without making a deposit.
If the circumstances were a bit different (only winnings from real money solely, or there were not so many altered details in your casino account profile), maybe we could do something. But in case of a breach of the casino's bonus rules, while the disputed winnings were accumulated only with a no-deposit bonus that you were basically not eligible for, there is nothing we can do.
The questions are as follows:
Do you please know about the rules in the casino's Terms and Conditions that prohibit more than 1 no-deposit bonus without making a deposit? Did you know about another existing account you registered at the casino in the past or you forgot about it?
Can you please confirm that your deposit was refunded successfully?
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