The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that the casino had not processed a payout of €1,000 and had not requested verification. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.
Igrač iz Austrije je na povlačenje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je prijavio da kazino nije obradio isplatu od €1,000 i da nije zatražio verifikaciju. Pitanje je ostalo nerešeno pošto igrač nije odgovorio na upite tima za žalbe, što je dovelo do odbijanja žalbe.
dobar dan,
Želeo bih da se žalim ovde jer sam tražio isplatu 11. marta 2025. i ništa se do danas nije dogodilo.
Podrška vam uvek samo govori da trenutno postoje poteškoće i da će to biti odloženo.
Nažalost, to uopšte ne pomaže.
Good day,
I would like to complain here because I requested a payout on March 11, 2025, and nothing has happened to date.
The support always just tells you that there are currently difficulties and that it will be delayed.
Unfortunately, that doesn't help at all.
Guten Tag,
und zwar möchte ich mich hier Beschweren da ich eine Auszahlung am 11.03.2025 beantragt habe, und sich bis dato nichts getan hat.
Der Support vertröstet einen immer nur das es zurzeit Schwierigkeiten gibt und es sich verzögern wird.
Das hilft leider garnicht weiter.
Dear Kaincl7,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Na sajtu kazina stoji da morate sačekati 3-5 radnih dana. Ali verifikacija još nije zatražena, a kao što je pomenuto, podrška nije od posebne pomoći.
The casino website states that you have to wait 3-5 business days. But verification hasn't been requested yet, and as mentioned, support isn't particularly helpful.
Auf der Casino Seite wird gesagt, das man 3-5 Werktage warten soll. Aber die Verifizierung wurde noch nicht verlangt, und wie gesagt ist der Support nicht wirklich Hilfreich.
Iznos u sporu je sada 1.000 €, a kazino još uvek nije obradio isplatu ili poslao e-poštu u vezi sa verifikacijom.
The amount in dispute is now €1,000 and the casino has still not processed a payout or sent an email regarding verification.
Mittlerweile handelt es sich um einen Streitwert von 1000€ und das Casino hat noch immer keine Auszahlung bearbeitet oder eine Email geschickt bezüglich der Verifizierung.
Dear Kaincl7,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Zdravo, iznos spora je 800 € i kazino još uvek nije obradio isplatu od 11. marta.
Hello, the amount in dispute is €800 and the casino has still not processed the payout from March 11th.
Guten Tag, also der Streitwert liegt bei 800€ und vom Casino wurde die Auszahlung vom 11.03 noch immer nicht bearbeitet.
Dragi Kaincl7,
Da li ste otkazali bilo koje povlačenje jer je iznos spora sve manji?
Imajte na umu da ćete u slučaju da ste otkazali bilo koju i zatražili novu isplatu, morati da čekate 14 dana.
pozdrav,
Nick
Dear Kaincl7,
Did you cancel any of the withdrawal as the dispute amount is keep getting lower?
Please keep in mind that in case you have canceled any and requested for a new payout, you will have to wait for 14 days all over.
Regards,
Nick
Dear Kaincl7,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
