The player from Baden-Württemberg had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had extended the response time by 7 days, but ultimately, the player did not respond to inquiries. As a result, the complaint was rejected due to insufficient information to proceed with the investigation.
Igrač iz Baden-Virtemberga je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Tim za žalbe je produžio vreme odgovora za 7 dana, ali na kraju igrač nije odgovorio na upite. Kao rezultat toga, žalba je odbijena zbog nedovoljnih informacija za nastavak istrage.
Usluga ovog kazina je potpuno nečuvena.
Pozivaju se na svoje uslove i odredbe, koji jasno navode da se isplate obrađuju u roku od tri radna dana.
Nakon što ste se više puta raspitivali kod krajnje nekompetentne podrške, sve što dobijate je zahtev za strpljenje.
Koja je svrha imati odredbe i uslove ako se ne poštuju?
Apsolutno je sramotno kako se ovde tretiraju igrači. Poslat vam je standardni odgovor, a zatim se ćaskanje iznenada prekida. Upiti putem e-pošte se čak i ne prihvataju.
Poslao sam ukupno 20 mejlova bez ikakvog odgovora. Ovakav tretman igrača treba zabraniti.
This casino's service is completely outrageous.
They refer to their terms and conditions, which clearly state that payouts are processed within three business days.
After repeatedly inquiring with the utterly incompetent support, all you get is a request for patience.
What's the point of having terms and conditions if they aren't followed?
It's absolutely disgraceful how players are treated here. You're sent a standard response, and then the chat is abruptly ended. Inquiries via email are not even acknowledged.
I've sent a total of 20 emails with no response whatsoever. This treatment of players should be prohibited.
Es ist eine völlige unverschämtheit was dieses Casino liefert.
Sie beziehen sich auf ihre AGB in denen ganz klar steht das die Auszahlungen innerhalb drei Werktagen bearbeitet werden.
Nach mehrmaligen Rückfragen bei dem völlig unfähigen Support wird um Geduld gebeten.
Wofür gibt es AGBS wenn man sich nicht daran halten muss.
Es ist eine absolute unverschämtheit wie hier mit den Spieler umgegangen wird, man bekommt einen Standardtext zugesandt und dann wird der Chat einfach beendet. Auf Rückfragen per email wird erst gar nicht reagiert.
Insgesamt 20 Emails geschrieben. keinerlei Reaktion. Es sollte verboten werden so mit Spielern umzugehen
Dear mm181726,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
ne, to je potpuno neadekvatno!!!!! kazino se u svemu poziva na svoje uslove i odredbe, tako da je kazino u obavezi da se pridržava svojih uslova, što znači da imaju maksimalno 3 dana da isplate i obrađuju dobitke, ali nijedna od ovih stvari se nije desila. A ja nemam apsolutno nikakvog razumevanja i svakako strpljenja za takvu nesposobnost
no, that is completely inadequate!!!!! the casino refers to its terms and conditions in everything, so the casino is obliged to adhere to its terms and conditions, which means they have a maximum of 3 days to pay out and process the winnings, but neither of these things has happened. And I have absolutely no understanding and certainly no patience for such inability
nein das ist völlig unzureichend !!!!! das casino beruft sich in allem auf seine AGBS somit ist das casino verpflichtet sich an seine AGBS zu haslten was bedeutet sie haben maximal 3 tage zeit um die gewinne auszubezahlen und zu bearbeiten aber weder das eine noch das andere ist passiert. Und für ein solches unvermögen zeige ich absolut kein Verständnis und schon gar keine Geduld
Dear mm181726,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear mm181726,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
