The player from Greece had been waiting for a withdrawal of 500 Euros to his VISA card since February 17th, despite the casino's promise of processing within 3 working days. He expressed frustration over receiving multiple emails with delayed responses and felt they were not taking the situation seriously. The issue was resolved as the player confirmed that all withdrawals had been completed and the funds had been deposited into his account. The Complaints Team marked the complaint as 'resolved' and appreciated his cooperation.
Igrač iz Grčke je čekao na podizanje 500 evra na svoju VISA karticu od 17. februara, uprkos obećanju kazina da će biti obrađeno u roku od 3 radna dana. Izrazio je frustraciju zbog primanja više mejlova sa odloženim odgovorima i smatrao je da situaciju ne shvataju ozbiljno. Problem je rešen pošto je igrač potvrdio da su sva povlačenja završena i da su sredstva deponovana na njegov račun. Tim za žalbe je označio pritužbu kao „rešenu“ i cenio njegovu saradnju.
Dobro jutro. Nažalost, napravio sam grešku što sam igrao u Sloteko onlajn kazinu. Danas imam stanje na računu od 1000,70 evra. Od 17. februara tražim povlačenje iznosa od 500 evra na VISA karticu, sa koje sam uplatio depozite u kazinu, da bih igrao. Iako kažu za povlačenje u roku od 3 radna dana, do danas mi nisu isplatili novac i poslali su mi 4-5 mejlova u kojima su mi rekli da će mi platiti što je pre moguće. i naravno da mi se rugaju. U Grčkoj su se pojavili da su to navodno kazino Lutraki, koji je pravi kazino i nema nikakve veze sa Slotekom. Možete li mi pomoći?? Gde mogu da vas kontaktiram?? Hvala.
Good morning. Unfortunately I made the mistake of playing at the Slotexo online casino. I have a balance in my account today of 1000.70 Euros. I have requested since February 17th a withdrawal of the amount of 500 Euros to the VISA card, from which I made the deposits at the casino, in order to play. While they say for a withdrawal within 3 working days, to date they have not paid me the money and have sent me 4-5 emails telling me that.... they will pay me as soon as possible. and of course they are making fun of me. In Greece they appeared that they are supposedly the Loutraki Casino, which is a real casino and has nothing to do with Slotexo. Can you help me ?? Where can I contact you ?? Thank you.
Καλημέρα. Δυστυχώς έκανα το λάθος να παίξω στο διαδικτυακό καζίνο Slotexo. Έχω υπόλοιπο στο λογαριασμό μου σήμερα 1000,70 Ευρώ. έχω ζητήσει από 17 Φεβρουαρίου ανάληψη του ποσού των 500 Ευρώ στην κάρτα VISA, από την οποία έκανα τις καταθέσεις στο καζινο, προκειμένου να παίξω. Ενώ λένε για ανάληψη εντός 3 εργάσιμων ημερών μέχρι σήμερα δεν μου έχουν καταβάλει τα χρήματα και μου έχουν στείλει 4-5 email με τα οποία μου λένε ότι.... θα μου τα καταβάλλουν το συντομότερο δυνατό. και φυσικά με κοροϊδεύουν. Στην Ελλάδα εμφανίστηκαν οτι είναι δήθεν το Καζίνο Λουτρακίου, το οποίο είναι πραγματικό καζίνο και δεν έχει καμία σχέση με τη Slotexo. Μπορείτε να με βοηθήσετε ;; Που μπορώ να απευθυνθώ ;; Ευχαριστώ.
Dragi PANAGIS,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear PANAGIS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dobro jutro. Nikada ranije nisam povlačio novac iz SLOTEKSO kazina. Kazino od mene nije tražio da proverim svoje podatke do danas. Nisam koristio nikakve bonuse, jer znam da su zamka. Hvala.
Good morning. I have never made a withdrawal from SLOTEXO casino before. The casino has not asked me to verify my details until today. I have not used any bonuses, because I know they are a trap. Thank you.
Καλημέρα. Δεν έχω κάνει άλλη φορά ανάληψη από το καζίνο SLOTEXO. Το καζίνο δε μου ζήτησε να κάνω επαλήθευση στοιχείων μέχρι σήμερα. Δεν έχω χρησιμοποιήσει κανένα μπόνους, γιατί ξέρω ότι είναι παγίδα. Ευχαριστώ.
Hvala na odgovoru, PANAGIS. Možete li nas obavestiti o trenutnom statusu vašeg zahteva za povlačenje? Da li je označeno kao na čekanju ili obrađeno na vašem kazino nalogu? Ako je moguće, postavite snimak ekrana svoje istorije povlačenja ovde u ovoj temi.
Pored toga, prosledite svu relevantnu komunikaciju između vas i kazina na kristina.s@casino.guru . Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you for your reply, PANAGIS. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Dobro veče. Zahtev za povlačenje je bio u razmatranju. Ali 5. marta, pre dva dana, zahtev je iznenada završen i novac je položen na moj račun. Istog dana sam napravio novi zahtev za povlačenje još 450 evra i ponovo čekam. i ovaj iznos je u fazi revizije. Sačekaću i obavestiti vas. Hvala ti za sve.
Good evening. The withdrawal request was under review. But on March 5, two days ago the request was suddenly completed and the money was deposited into my account. On the same day I made a new withdrawal request for another amount of 450 euros and I am waiting again. and this amount is under review. I will wait and inform you. Thank you for everything.
Καλησπέρα. Το αίτημα ανάληψης ήταν υπό εξέταση. Όμως στις 5 Μαρτίου, πριν από δύο ημέρες το αίτημα ξαφνικά ολοκληρώθηκε και τα χρήματα κατατέθηκαν στο λογαριασμό μου. Την ίδια ημέρα έκανα νέο αίτημα ανάληψης για άλλο ποσό 450 ευρώ και περιμένω πάλι. και το ποσό αυτό είναι υπό εξέταση. θα περιμένω και θα σας ενημερώσω. Ευχαριστώ για όλα.
U redu. Ovu žalbu ću držati otvorenom dok ne potvrdite da je povlačenje uspešno. Obaveštavajte me o daljem razvoju događaja.
Alright. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
Dobro jutro. Sva povlačenja su završena i novac je uplaćen na moj račun. Hvala vam puno na svemu.
Good morning. All withdrawals have been completed and the money has been paid into my account. Thank you very much for everything.
Καλημέρα. όλες οι αναλήψεις έχουν ολοκληρωθεί και τα χρήματα έχουν καταβληθεί στο λογαριασμό μου. Ευχαριστώ πολύ για όλα.
Dragi PANAGIS,
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste izdvojili trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju radi pomoći u vezi sa problemima vezanim za onlajn kazino.
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Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear PANAGIS,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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