Dragi Adam i heusercorinna55,
Otkriveno je da igrač ima više naloga, kao što je igrač potvrdio:
- Jedan nalog za heusercorinna55
- Jedan nalog za njenu svekrvu – sa korisničkim imenom: littek60 (ponovno, u ovoj žalbi, od strane igrača)
Adam, kao što ste objasnili, ovo je direktno kršenje Uslova i odredbi kazina:
„3.4. Klijent može otvoriti samo jedan nalog na veb stranici i kod Kompanije. Sve dodatne račune koji se otvore može zatvoriti Kompanija, zadržavajući ili odbijajući sve uplate ili u drugim slučajevima, svi takvi računi mogu se tretirati kao jedan zajednički račun i spojiti ih Kompanija, u oba slučaja prema isključivom i apsolutnom nahođenju Kompanije . Klijent je saglasan da će Kompanija koristiti bilo koji metod koji smatra razumnim da utvrdi da li dva ili više naloga pripadaju istom Klijentu."
Kompletne uslove i uslove možete pronaći ovde: https ://slotimo.com/terms-and-conditions
Dobici su poništeni zbog kršenja uslova i uslova i stanje je resetovano na depozit. Igrača smo mi obavestili.
Pored toga, oba naloga su dobila bonus dobrodošlice (SLVEL300 i SLVEL200).
Postupili smo na osnovu uslova T&C, koji jasno kažu da igrač može imati samo jedan nalog po domaćinstvu i na šta je svaki igrač pristao pre nego što je otvorio nalog.
Verujemo da će ovo raščistiti situaciju.
Srdačan pozdrav,
Slotimo kazino tim
Dear Adam and heusercorinna55,
The player has been detected of having multiple accounts, as it has been confirmed by the player:
- One account for heusercorinna55
- One account for her mother-in-law – with username: littek60 (given again, in this complaint, by the player)
Adam as you explained this is a direct breach to the Casino’s Terms and Conditions:
"3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer."
Full T&C can be found here: https://slotimo.com/terms-and-conditions
The winnings were voided due to the breach of the T&C and the balance was reset to deposit. The player was informed by us.
In addition, both accounts claimed a Welcome Bonus (SLWEL300 and SLWEL200).
We acted based on the T&C conditions, which clearly states that the player can only have one account per household, and to which each player has agreed on before created an account.
We believe this will clear the situation.
Best Regards,
Slotimo Casino Team
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