Da bih pružio neki kontekst, prethodno sam obavestio Dachbet, matičnu kompaniju kazina, o svojoj zavisnosti od kockanja i izričito zatražio da se isključim iz otvaranja naloga kod bilo kog vlasnika licence pod njihovim okriljem. Nažalost, uprkos mojim naporima da sprečim dalje angažovanje sa platformama za kockanje na mreži, uspeo sam da otvorim nalog kod Slotimo-a, vlasnika licence povezanog sa Dachbet-om.
Uzimajući u obzir ozbiljnost moje zavisnosti i moje proaktivne korake u obraćanju Dachbetu, duboko sam razočaran što nisu preduzete neophodne radnje da se ispuni moj zahtev. Od ključne je važnosti dati prioritet odgovornim praksama kockanja i osigurati dobrobit igrača.
Razumem da administrativne procedure mogu da potraju, ali odlaganje od skoro deset meseci je neprihvatljivo, s obzirom na okolnosti.
Kontaktirao sam Slotimo radi ažuriranja svakih meseci i uvek dobijam isti odgovor „Ljubazno Vas molimo za više strpljenja" mislim da je 10 meseci dovoljno strpljenja.
poslao sam im 12 e-poruka - a da nisam dobio odgovore. Preko livechata su rekli da pravo odeljenje radi na tome. U šta sumnjam u ovom trenutku.
u ovom trenutku bih želeo da pogledate ovo, jedinu referencu koju imam
(ID ulaznice - 1684294)
To provide some context, I had previously informed Dachbet, the casino's parent company, about my gambling addiction and explicitly requested to be self-excluded from opening an account with any license holder under their umbrella. Unfortunately, despite my efforts to prevent any further engagement with online gambling platforms, I was able to create an account with Slotimo, a license holder associated with Dachbet.
Considering the seriousness of my addiction and my proactive steps in reaching out to Dachbet, I am deeply disappointed that the necessary actions were not taken to honor my request. It is crucial to prioritize responsible gambling practices and ensure the well-being of players.
I understand that administrative procedures may take some time, but a delay of nearly ten months is unacceptable, given the circumstances.
i’ve been contacting slotimo for updates every single months always get the same reply "we kindly Ask you for more patience" i think 10 months is enough patience.
i have sent them 12 emails - whitout reciving any responses back. Via livechat they have said the correct department is working on it. Which i doubtly belive at this point.
at this point i would like you to take a look at this, only reference that i have
(Ticket ID - 1684294)
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